Managing High-Severity Issues in Support

Presented by

Luke Kanter, Senior Product Manager, Business Operations, FanDuel; Lauren Wang, Director of Solutions Marketing, PagerDuty

About this talk

Availability is a must for leading daily fantasy sports site FanDuel, so its millions of users can play games during live sporting events. But the majority of these happen after working hours, so what happens if there’s a high-severity issue and you’re in Support? With FanDuel’s technical teams five time zones away, how do you mobilize the right resources, especially during peak traffic and usage times? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.

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