Solving Customer Problems in Real-Time

Presented by

Kat Gaines, Sr Manager, Customer Support, PagerDuty and Rebecca Pilcher-Cleland, Sr Manager, Partner Marketing, PagerDuty

About this talk

Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can easily order online from a different company, change service providers, or download a different app. To meet these rising customer expectations, Zendesk and PagerDuty have improved cross-functional collaboration so that digital operations teams can solve customer-impacting incidents in real time. In this webinar, we will show you how: - The new Zendesk and Pagerduty integration helps your business present a unified voice across every touchpoint with customers — while breaking down siloed information. - This accelerates time to resolution, improves customer satisfaction scores, and helps businesses meet service-level agreements.

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PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.