The Emergence of Digital Operations Management

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Presented by

Bojan Simic, Founder, Digital Enterprise Journal and Cognanta | Julie Gunderson, DevOps Advocate, PagerDuty

About this talk

In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which: • Focuses more on user experience and customer-centric IT •Targets business outcomes in place of operations metrics •Fosters collaboration with DevOps teams to improve time-to-market and resource optimization •Takes a platform-based approach with AI/ML-driven capabilities for real-time action
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