Respond Faster, Save Money: New Capabilities for a New Digital Era

The ongoing pandemic and resulting economic downturn have led to dramatically changing market conditions. As a consequence, technology teams have become increasingly concerned with the need to minimize their financial risk and reduce costs to mitigate the effects of abruptly pivoting to a fully remote working environment. For some, there has been a struggle to maintain business continuity—i.e., keeping the physical components of the business running when everyone is working from home. For others, the issues center on an emphasized reliance on digital services for both internal and external customers. Not every organization and sector is impacted equally, as we found in our recent research. Regardless of what type of company you are, in this environment, your business objectives boil down to three needs: • Reduce costs • Protect revenue • Accelerate digital transformation As daunting as the challenge may seem, there is reason for optimism: With the right technology solutions in place, organizations can stretch budgets, make processes more efficient, and continue to delight customers with a seamless digital experience.