"All hands on deck" is the familiar cry for so many incidents, but it's often the wrong choice. What you really want is the right people, at the right time, fully prepared both mentally and physically to handle an incident. That starts with a process that puts people first every step of the way, from preparation to post-event analysis.
This talk will give you practical, actionable strategies for building a process that helps everyone bring their best selves to incident response, even if you think "soft skills" are too hard to learn.