Deep Dive on Operational Health

Presented by

Mandi Walls, DevOps Advocate & Logan Life, Sr. Principal Customer Success Manager, PagerDuty

About this talk

This webinar is the first in a quarterly series, Deep Dive into Digital Operations, designed to have a detailed walkthrough on how to think through and operationalize modern DevOps and agile concepts. At PagerDuty, we’ve worked with a lot of different types of companies and over the last 12 years, we’ve identified sets of behavioral patterns that have informed a digital operations maturity model that we use with our customers. Framing with a maturity model helps to anchor how you think about the current and desired future state for your digital operations, and it elevates specific areas of investment that can help you get to where you want to be. Understanding digital operations maturity is a critical step to becoming an innovative, resilient organization. But how do you plot out a plan to ‘mature’ your organization and what exactly is involved? Join PagerDuty’s Mandi Walls, DevOps Advocate, and Logan Life, Senior Principal Customer Success Manager as they walk through tactics for how to operationalize operational maturity and learn proven ways teams can take to tackle DevOps best practices—like scoping out full-service ownership or creating a blameless culture. In this session, we’ll be walking through the “how” and the “why,” covering topics like: - Framing out operational maturity and PagerDuty’s digital operations maturity model - Key areas of investment that can better prepare you and your team for agile, cloud-based ways of development - Common stumbling blocks and core cultural tenets of establishing long-lasting digital operations maturity

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PagerDuty is helping IT Operations and DevOps professionals deliver on the promise of agility, performance and uptime. Our enterprise-grade incident management helps you orchestrate the ideal response to create better customer, employee, and business value.