Automate Incident Management to Resolve Alert System Chaos

Presented by

Adrian De Luca, Natalie Fair & Aaron Wigley

About this talk

Global digital media business REA Group has thousands of employees and more than a thousand systems in place. Millions of users visit its website each day to search for real estate, so the platform always needs to be “on.” Despite this expansive network, the former alert system was an engineer with a physical pager where alerts came in for critical issues and non-critical issues alike. Hear from REA Group to learn how PagerDuty helped instrument a cultural change by putting engineers on call and having them take ownership of their code and services. Now, engineers can ditch their physical pagers and get peace of mind knowing that alerts and the incident management process are automated. Watch this webinar to learn how to: - Fix incidents faster by moving to a decentralized DevOps team - Use anomaly detection to make the right decisions at the right time - Prevent future issues using Amazon CloudWatch to monitor incidents in real time and collect metrics Featured presenters Adrian De Luca, Head of Partner Solution Architecture, Global ISV Build Programs, AWS Natalie Fair, Director, Client Services APJ, PagerDuty Aaron Wigley, Security Advisor, REA Group

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