Name: What's a Customer Relationship Management (CRM) system (and why do you need it)?
Start: 2019-09-04T15:00:00Z
End: 2019-09-04T15:00:45.000Z
Location: BrightTALK
Rating: 0

Dell Technologies is instrumental in changing the digital landscape the world over, fueled by the desire to drive human progress through technology. Learn directly from industry experts, analysts and customers how to transform your business with Dell Technologies’ portfolio of products and solutions. Webinar presenters will cover a variety of topics to explain how you can leverage Dell Technologies’ portfolio to accelerate your business innovation. Register now for upcoming webinars or view past sessions on-demand.

It’s impossible to avoid talk of AI these days, and while most of the talk until recently has been
either extremely high-level or low-level, the rubber is starting to meet the road. AI PCs are
beginning to hit the market. What does that mean? What workloads can run on them? Why
would an organization prioritize deploying a PC with local AI capabilities if they don’t have a
specific use case or workload in mind?

In this fireside chat, Dell’s Dhiren Patel and Microsoft’s Rob McGilvrey will join end-user
computing industry analyst Gabe Knuth in a lively discussion of the reality of AI today, and what
to look for in the near future as you begin to factor AI capabilities into your endpoint strategy,
as well as your transition from Windows 10 to Windows 11.

AI PCs and the Future of End-User Computing

2023 was a tumultuous year in the world of AI - and 2024 is likely going to accelerate this trend. 

In the first episode of the year, Ramesh Dontha and guests will break down and evaluate AI trends for the year ahead. Join us as we discuss: 

-  What your business can expect over the next 12 months 
-  The top AI trends and predictions for 2024
-  Key challenges businesses can expect to come across, and how to overcome these hurdles

What Does AI Have in Store for 2024?

With a large percentage of your workforce’s hours in front of a PC monitor or computer screen, you should no longer overlook evaluating the latest innovations in eye comfort technology to alleviate fatigue for your employees.

In this vein, TÜV Rheinland, a global leader in independent inspection services, collaborated with Dell Technologies to create a new Eye Comfort certification for PC monitors that provides visual comfort to end users.

Join our panel of speakers from Dell Technologies, the Icahn School of Medicine at Mount Sinai, and TÜV Rheinland in this webinar to:
1. Understand the factors cause eye fatigue.
2. Access the latest scientific research conducted on monitor eye comfort features like Ambient Light Sensor, Blue Light Reduction, High Refresh Rate, and how they benefit actual knowledge workers.
3. Be updated with the latest monitors that improve eye comfort in your workplace.

Register today!

Comply with Monitor Eye Comfort Standards to Alleviate Employee Fatigue

As the IT landscape keeps evolving, Power Users are turning towards solutions that optimize productivity while saving your organization time and money. This session provides insights into the IT market trends driven by these Power Users and how this can be implemented within your organization to maximize performance and productivity.

Join us in this webinar to learn about:
• How to power up performance with Windows 11 Pro for Workstations and have a best-in-class experience that’s more collaborative for your employees, more productive for IT, and more secure for all
• Upgrading to NVIDIA from Integrated Graphics to supercharge and increase productivity with multi-app workflows, ensuring your Power Users maintain seamless productivity from anywhere
• Existing customers who adopted Precision workstations & increased workforce productivity to keep up with the growing demands of a hybrid workspace
• How to minimize downtime while migrating to a new system utilizing Dell Zero Touch Deployment

Presenters:
- Akshay Tewari, Precision Product Line Manager, Dell Technologies APJ 
- Martin Barnes, Client Solution Specialist, Dell Technologies

What Power Users have been looking for: Dell Precision Workstations

According to recent research from TechTarget’s Enterprise Strategy Group (ESG), leveraging private 5G and edge technology is a top priority for industries such as energy, manufacturing, retail, healthcare, and more.

But which use cases are driving the biggest demand for this tech, and how does your business stand to benefit? In this session, ESG’s Bob Laliberte walks you through independent research regarding private 5G and edge technology and offers essential advice. 

Inside, learn about:

• Edge and 5G: General vs. industry-specific use cases
• Where private wireless networks are a better fit than Wi-Fi
• A deep dive into purchase insights, including cost models and expectations
• And more

Top 5G use cases across industries: Enterprise Strategy Group research

5G and Wireless Private Networks unlock the power of Multi-access Edge Computing (MEC) for industrial innovation by enabling real-time data processing, remote monitoring and control, enhanced customer experiences, and secure communication—all of which help businesses adapt and thrive in an uncertain economic environment.

However, the awareness around MEC is still evolving, according to Enterprise Strategy Group. As such, accessing industry experts to help you determine what role MEC could play in your business and top use cases is essential.

Join this custom BrightTALK session with ESG Analysts Mark Bowker and Bob Laliberte, Sarvesh Sharma, Telecom Architecture, Strategy and Planning at Dell Technologies and James Tantram, Director of Product Management, Wireless Private Networks at Rogers Communications. 
Tune in as the panel will provide an in-depth introduction on:
-The relationship between 5G, Wireless Private Networks and MEC
-Discussion of Industry Examples
-Explanation of 3 key takeaways 
-How the combination of Dell/Rogers provides a compelling and differentiated solution

Industrial Innovation and Transformation through 5G, private networks and MEC

Agility, the ability to quickly adapt to shifting demands, is essential for success in contemporary business. As a result, IT organizations are under increasing pressure to modernize applications and infrastructure to accelerate operations and increase agility and flexibility. Central to these modernization efforts is SAP. Businesses rely on SAP for essential processes, and there is urgency with SAP Modernization as SAP ERP clients must move to SAP S/4HANA by 2027. Dell and Infosys are partnering to help accelerate their clients’ SAP modernization efforts with solutions and services that significantly reduce the burden and risk on internal IT operations.
Topics planned to cover:
o The state of SAP Modernization
o The role of data center modernization initiatives in SAP modernization
o The Dell and Infosys approach
o Benefits and examples from existing customers.

Presented by: 
Scott Sinclair, Practice Director, Enterprise Strategy Group
Edwin Nadar, Advisory Global Architect & CTO Ambassador, Dell Technologies
Abhijeet Vyas, Associate Director (Go to Market), Infosys

Modernizing SAP by Harnessing the Power of Cloud with Dell & Infosys

Data continues to grow in scale and importance for companies of all shapes and sizes. As it does, so too does the imperative to protect it. Threat actors know that a ransomware attack can cripple a company, and companies that fail to protect themselves on the front end often find themselves facing high recovery costs and damage to their reputation on the back end. 

It is clear that cybersecurity professionals are well aware of the risk, with ESG surveys showing data protection and recovery strategies at the top of the priority list. The good news is, there are solutions. Data backup and protection software have progressed at a rapid pace, and a smart investment in the right technology can help ensure the security of one of the most important resources a company has, its data. 

In ‘TRC’s Real World Data Protection Journey with Dell and Azure,’ we’ll explore how TRC found their data protection solution, and how other companies can do the same. 

Topics for discussion include: 
-Current data protection trends 
-Ransomware and SaaS data protection strategies 
-TRC’s cloud and data protection journey with Dell and Azure
-The importance  of backups in a data protection strategy
-And more

Case study: Data protection trends and ransomware defense in the real world

A recent ESG survey showed that 93% of respondents indicate that their ESG program has an influence on IT purchasing decisions. Both trends represent a substantial shift in obligation to environmental responsibility and sustainability, as ESG initiatives impact technology adoption at both a corporate and personal level.

Watch this custom BrightTALK webinar wherein Enterprise Strategy Group analysts join experts from Dell Technologies and Equinix to discuss the study and deconstruct the continued impact of ESG on IT environments. Talking points include: 

• How to benchmark your ESG maturity 
• Discuss methods of ensuring energy efficient edge environments
• How Dell Technologies and Equinix provide for a highly energy efficient infrastructure that leverages renewable energy sources

Speakers:

Bob Laliberte, Senior Analyst
Ty Schmitt, Vice President for Dell Technologies
Patricia Stamos, Senior Manager of Global Sustainability Engagement for Equinix

The Role and Impact of ESG in Modern IT Environments

Is your organization doing enough to build sustainable initiatives, particularly when it comes to purchasing sustainable hardware?

Learn from our amazing lineup of speakers on our webinar and discover valuable insights from Forrester's latest survey on sustainability. Join a fireside chat with sustainability experts from Forrester and TCO Development as they discuss strategies for making your hardware provisioning more environmentally friendly – starting with external monitors.

Join our webinar to:
1. Gain a deeper understanding of how sustainable hardware provisioning, such as external monitors, can mitigate the environmental impact of technology, reduce waste and costs, and offer significant long-term benefits.
2. Learn about key selection criteria for purchasing sustainable monitors and how this can lead to positive outcomes such as increased brand reputation and employee engagement.
3. Get expert recommendations on how to navigate challenges like greenwashing and ways to procure hardware sustainably.

Don't miss out on this exclusive opportunity! Register now!

Presented by:

Wendy Zhang
Consultant | Forrester

Michael Barnes
Research Director | Forrester

Sören Enholm
CEO| TCO Development

Kimberly Liew
Sales Enablement Manager | Dell Technologies

Sustainability in Hardware Provisioning and Why It Matters

Are you ready for the future of work? With around 60% of employees preferring hybrid models, organizations must provide flexibility to bring a competitively differentiated employee experience. But how do you progress from where you are today to becoming a hybrid-first organization and fully maximizing that competitive advantage?
 
Join us in this webinar as we explore the future of hybrid-first organizations.
 
Key takeaways include:
- Trends around hybrid work by organizations globally and what is their progress
- The five dimensions of hybrid work maturity, with most organizations struggling with technology and experience parity
- Top IT investment priorities when it comes to monitor features to address the gap in devices parity 
- Expert insights and best practices for overcoming challenges
- Access to an exclusive assessment tool that will help evaluate where your organization currently stand in your Hybrid First transformation journey.

The Future of Hybrid-First Organizations

A successful security strategy requires vigilance, but organizations may be spreading their IT teams too thin. Enterprise Strategy Group has recently reported that a majority of respondents (52%) believe their security operations environment has grown more difficult to manage within the last two years.* 
 
It’s difficult to secure operations amidst an increasingly dangerous threatscape without risking employee burnout and churn. Join Dave Gruber, Principal Analyst at ESG and Arun Krishnamoorthy, Senior Director of Product Management at Dell Technologies to discover how Dell can help organizations manage their security operations environment and establish a proactive security strategy. 
 
Topics for discussion include: 
- Understanding the difference between proactive vs reactive security functions and how to enable proactive security measures such as vulnerability and attack surface management
- Tackling the skills gap by implementing and maintaining employee security training
- Adopting managed services to reduce operational complexity and IT strain
 
*ESG Research Report: SOC Modernization and the Role of XDR

Prevention is Key: Defining a Proactive Security Strategy

As the IT world is evolving, multicloud is inevitable in Digital Transformation. Simplification, optimization and operational efficiencies are top of mind, and organizations are looking to both modernize their infrastructures and scale based on business objectives. In a bid to meet these objectives, multicloud as-a-service across private and public clouds is proving to help organizations optimize their modernization journey. 

Yet the detail surrounding multicloud platforms can sometimes be hard to get a grasp of. In this session, experts from ESG, Dell Technologies and Infosys are here to help. They’ll be discussing how businesses can take advantage of their need for IT modernization, and diving into detail around: 

·    Unifying your multi-cloud – creating a simple cloud experience, on your terms 

.    Embracing as-a-service – benefiting from forward-looking strategies for innovation 

.    How to drive autonomous operation and increase your visibility and control 

·    How to reduce risks while following the right-cloud framework 

·   The use of pre-engineered and integrated solutions 

·    Strategies for providing a faster time to production on business goals 

Our digital, multicloud world keeps accelerating. This session will also see Dell Technologies and Infosys discuss how they combine to develop and deliver end-to-end solutions, featuring industry leading infrastructure and a trusted partner to provide high-value, ongoing services that helps their clients achieve their IT modernization outcomes.

Multicloud-as-a-Service: Diving Into Why, How and What to Expect

As communication channels continue to expand, IT and Legal teams struggle to quickly respond to data requests from various content sources. With Proofpoint Discover, investigatory teams can quickly, cost-effectively, and defensibly identify, review, and produce relevant content from Teams, Slack, Zoom, and even mobile sources. Rich data insight across multiple data types within a single UI will empower your Legal team to make informed decisions and mitigate organization risk.
Please join Dell and Proofpoint to learn how to streamline investigative and ediscovery efforts for data types beyond email. 

In this webinar, we will cover:
• Enabling Legal stakeholders to access collaboration content, including Teams, Slack, Zoom, and even mobile, for investigations and ediscovery
• Effectively conducting investigations across multiple communication channels & users in a single UI
• Managing and reviewing content for relevance, privilege, and/or confidentiality
• Exporting relevant content in a defensible format for data requests related to internal investigations, active litigation, and regulator requests

eDiscovery and Investigations Beyond Email

Please join Dell and OpenText Security Solutions (Carbonite) and find out how your organization will benefit by implementing Carbonite Server Backup.
Carbonite® Server Backup offers comprehensive, reliable and proven server protection and support for over 200 operating systems, platforms and applications including physical, virtual and legacy systems. Deployed onsite, it stores copies locally as well as in the secure Carbonite cloud.

Carbonite Server Backup- Harness the Power of Cyber Resilience

The need to accelerate time to market while ensuring higher quality products and experiences are driving organizations to leverage sensors, location-based services and scene analytics to deliver real-time or near real-time analysis at the edge. To accomplish this organizations are exploring the use of private 5G deployments to deliver the low-latency, high bandwidth, and high-density device coverage required in many modern manufacturing, transportation and even retail environments. 

Fortunately, private mobility solutions are becoming more widely available to enterprises, and they can now leverage this technology to create better outcomes for their businesses. 

In this webinar, Doug Lieberman from Dell, and Thomas Noren from Ericsson along with Bob Laliberte, Principal Analyst at ESG will discuss how IT leaders can offer enhanced experiences and implement and maintain a private 5G environment to enable their business.  

Join us to:

- Learn trends driving the need for deployment of private mobility
- Discover which industries are adopting private mobility and for what use cases 
- Understand the challenges organizations are looking to overcome 
- Learn key components of a Private Mobility solution and what is the value of a Dell Ericsson solution
- Understand the ease in which a Private 5G solution can be deployed. 
- And more

Fireside Chat: Delivering Private Mobility

Understanding how to use Google Workspace applications like Gmail, Docs, Drive, and Meet to help your team reimagine the way they work with highly secure tools! 

Gmail has many built-in features that can help increase productivity and improve communication. Apps such as Calendar, Keep, Tasks, and Contacts are integrated into Gmail and can be used without leaving the app. Settings can be customized to suit each user while Google Workspace works behind the scenes to keep company data safe and secure.

Gmail Kickstart: Understanding the Best Features for Productivity

There are some software systems that are becoming increasingly important to run a business no matter what the size. These systems can greatly increase efficiency and increase ROI, one of these being a CRM (Customer Relationship Management). Some companies rely on their CRM as the backbone of their entire business. Therefore, it is important to choose the right tool from the beginning in order to maximize capabilities and avoid costly migrations down the road. We will discuss 'What is a CRM?', what it can do for you and look at one of the most popular ones out there today, Salesforce, and how you can grow with it as your company grows.

Presented by: Melissa Shepard.

Melissa is the Founder, President & CEO of LizzardTech Consulting (LizzTech), an emerging Salesforce Partner Consulting company in the Boston area. Melissa has 20+ years of experience in Technology and Software Development, focusing primarily on Salesforce for the past 14+ years. She is 21x Salesforce certified and holds both the Salesforce System & Application Architect credentials and is in the process of preparing for the CTA review board. She is constantly learning and working on certifications and currently giving back by mentoring others. She started building her own Salesforce partner consulting company in 2016 and focuses mainly on Technical Architecture and Application Development. She is also a 3x certified yoga teacher, knows how to read and pronounce Gurmukhi script and enjoys visiting India for spiritual studies.

What's a Customer Relationship Management (CRM) system (and why do you need it)?

Dell

DWEN

Services

Solution: Workforce Solutions

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What's a Customer Relationship Management (CRM) system (and why do you need it)?

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