Transform your employee’s IT experience with ProSupport Suite for PCs

Presented by

Laura Trammell & Kevin Enders | Dell Technologies

About this talk

Customize the way your team does IT to increase the support and productivity you provide your employees All good support services should deliver 24/7, priority access to experts, proactive capabilities and even accidental damage protection. With priorities shifting to end-user experience and remote IT teams, it’s time to focus on what’s next for support. Remote remediation, actionable intelligence, fleet visibility and health scores at-a-glance are driving the evolution. Adding these AI-driven features change the nature of support and allow IT teams more control over their environment and a bigger vision of what’s happening in their fleet of PCs. With the ability to pinpoint developing issues, customize the way updates are driven to individual devices and the capability to root cause an issue on a single device and apply it remotely to the entire fleet gives IT more control and increases the productivity of the employees they support. Dell Technologies is moving the industry light years past traditional support to increase the productivity and experience of IT and employees alike. Learn more about the major changes to our ProSupport Suite for PCs and what you should expect from modern support.

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