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Giving & Receiving Feedback (without defensiveness!)

No matter what your role is on a team, there comes a time when you have to give feedback to others... and a time when others give feedback to you.

There's a right way (and a wrong way!) to give feedback. And there's a right way to receive it, too. When you master the basics of both giving and receiving feedback, you'll become much more effective in collaborating and in getting things done!

In this presentation, you will learn:

- How to manage emotional and ineffective responses to feedback
- Ways to respond more effectively to feedback
- Why it's a good idea to invite feedback (and how to do it)
- The 3W Feedback Model for delivering feedback that won't cause others to respond defensively
- How to empathize with others when giving feedback, in a productive way
Recorded Feb 1 2021 45 mins
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Presented by
Deb Calvert, People First Productivity Solutions
Presentation preview: Giving & Receiving Feedback (without defensiveness!)

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  • Aligning Your Actions with Your Values in the Workplace Dec 6 2021 4:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    INTEGRITY: The state of being whole, entire, or undiminished. From the Latin "integratis" for integrated.

    Are there times at work when you feel like you have to tuck your personal values away? Do you ever find yourself feeling "out of sorts" with the way you allocate your time or go about your work? Does this incongruence impact your happiness and sense of fulfillment?

    If so, you're not alone. Sadly, people in all sorts of jobs report that during work they can't be themselves or that they have to do things that go against their personal values. It doesn't have to be that way!

    This presentation is about aligning your values with your actions... consistently, intentionally, and assertively. It's about creating accountabilities for yourself so that your values serve as your North Star and guide your actions. And it's about not making excuses that ultimately diminish your integrity. You'll discover:

    - How to name and claim your core values
    - How to find out if work requirements are truly incongruent with your values
    - What to do if you are consistently operating outside of your own value system
    - How and why to let your values become a guide for your decisions and actions

    Leaders at every level benefit from operating with integrity, and that includes the wholeness that comes from aligning your actions with your values.
  • Decision Traps that Derail Teams and Make Things Messy Nov 1 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    Decisions made in haste create a lot of waste.

    You can reduce waste, mistakes, rework, resistance to change, and unproductive conflict by avoiding common traps that result in poor decisions. By improving your shared decision-making, you'll improve outcomes and morale for your team. Learn about the dangers of GroupThink, Confirmation Bias, Overconfidence, Sunk-Cost Analysis, Anchoring and Framing Fallacies, Fundamental Attribution Errors, and other common ways teams get derailed when it comes to effective decision-making.

    You'll learn how to:

    - Spot common decision traps before falling into them
    - Share decision-making that engages all members of a team
    - Use simple processes for effective decision-making
    - Examine and affirm decisions before hastily proceeding down a wrong path

    This presentation is for leaders at every level and team members who want to do things right the first time.
  • How Conflict Will Help You More than Consensus Will Oct 4 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    We all aim for consensus. We race to agree, even if we have lingering doubts. We don't want to rock the boat, so we "go along to get along." At what price?

    False consensus is a very dangerous thing. It erodes commitment and engagement. It creates stalls and dodges when it's time for implementation. And it breaks down trust when people aren't "all in" on shared decisions made.

    A much better alternative is productive conflict. That's conflict that will:

    - Give voice to every team member
    - Seek out diverse perspectives and mine for alternatives
    - Push people to dig a little deeper and figure out what they really believe and want
    - Examine all the angles and produce better solutions
    - Build trust, commitment, and team unity as every team member is consulted and considered

    If you work with a team, this presentation will help you become more effective together by using healthy conflict instead to replace unhealthy consensus.
  • Unleashing Your Own (and Others') Full Potential Sep 6 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    ENTELECHY: Realizing the potential, drawing forth of full potential.

    Inside most organizations, top performers are referred to as "high potential." Labeling folks, though, isn't enough. It's important to accurately identify and then nurture potential to bring the best out of everyone in an organization, including yourself.

    But how?

    In this presentation, you'll discover ways to:

    - Confidently recognize and develop your own potential (without seeming arrogant!)
    - Advocate for resources to get learning, coaching, or other support for developing your potential
    - Help others self-discover and unleash their own full potential
    - Enrich your organization with ennobled, engaged employees who will stick around longer

    Tapping into your own and others' potential need not be expensive, time-consuming, or overly process-based. It starts with a simple desire to be your best and to avoid minimizing or overlooking what you have to offer.
  • Building a Learning Culture in Your Organization Aug 2 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    Learning cultures aren't just about great training. They're about hiring people who have a growth mindset, coaching for continual development, allowing the freedom to experiment even when there's a risk of failure, and modeling (from every level!) the humility to learn along the way.

    How does your work culture stack up? Are people ready, willing, and eager to learn something new every day? Do they embrace change and see opportunity in every disappointment? Or do they defend the status quo, dodge responsibility for mistakes, and lather-rinse-repeat in an effort to avoid change?

    In this presentation, you'll learn:

    - How to whet others' appetite for creating a learning culture
    - What it takes to evolve from a status quo culture to a learning culture
    - The benefits of a learning culture, including improved employee engagement and retention
    - Why innovation, competitive differentiation, and sustainable growth depend on a learning culture

    If you're in HR, OD, senior management, or a business that's stuck, tune in for some new ideas that will help you create a culture where learning is the norm.
  • Getting Things Done through Influence vs. Authority Jul 5 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    When you have a title or position of authority, you can boss people around + micromanage + issue orders. It's a command-and-control approach to getting things done. But that style only gets you so far... people don't like to be managed with an iron fist.

    A better alternative, one that doesn't require authority, is a heart-and-soul approach. When you develop skills for influencing others, you can:

    - Ask instead of tell... and get positive responses from people who WANT to be engaged.
    - Tap into others' intrinsic motivation, a powerful force that unleashes lots of effort and results.
    - Trust that others will continue as planned, even when you're not looking over their shoulders.
    - Ennoble others so they'll share their input and ideas for reaching your goals together.
    - Collaborate without the constraints of positional power.

    No matter what your rank on the org chart is, influence can help you be more effective in working with others.
  • Problem Solving 101 Jun 7 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    Ever feel like you're solving the same problem over and over again? Or that solving one problem produces new, unanticipated ones? Or that, despite your best efforts, the problem(s) never really get resolved?

    It doesn't have to be that way! Join this presentation to improve all your problem-solving and outcomes by:

    - Understanding simple root-cause analysis
    - Identifying the real and the right problem(s) before coming up with solutions
    - Being proactive to troubleshoot and manage problems before they get out of hand
    - Developing critical thinking skills to diagnose and address problems quickly
    - Enlisting others in continual improvement

    This presentation is for leaders at every level who want to use their time productively and avoid getting bogged down by unresolved issues.
  • Ask Better Questions to Amp Up Your Personal Effectiveness May 3 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    There's a secret weapon you can bring to every conversation... a powerful tool that will make you more interesting, more engaging, and more effective... an irresistible magnet that will draw others to you and set you apart in a positive way.

    It's all about asking quality questions. That's why this presentation will show you how to:

    - Replace random fishing-expedition questions with purposeful questions
    - Craft open-ended questions that elicit more complete responses
    - Phrase questions that are more efficient and more effective in gathering the information you need
    - Connect with people by demonstrating empathy and interest

    Based on two decades of research, this presentation will introduce you to the 8 purposes of asking questions and how you can be more influential and effective by using a broader variety of questions.
  • Taking Risks and Failing Forward Apr 5 2021 3:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    Dealing with uncertainty and ambiguity. Walking on a tightrope. Taking a giant leap of faith. Some will, some won't. Some want to, but don't. The risks often seem too big and too dangerous... even when the rewards require a certain measure of risk-taking.

    Why is it that some people seem better equipped for taking risks? What do they have, think, and do that others lack? How do they recover when those risks don't pay off? How can YOU take more risks, even if they could result in failure? And why on earth would you do that?

    In this presentation, we'll break it down to examine:

    - The benefits of failure (Yes! You read that correctly... there ARE benefits!)
    - The qualities you can build to help you step outside your comfort zone
    - How to evaluate risk and create your own safety nets
    - The risks of inaction and succumbing to fear

    Leaders step out in front. Sometimes they take risks that others won't. But they don't do it haphazardly or irresponsibly. They do it with a spirit of confidence, interest in learning, and yearning for continuous improvement. And you can, too!
  • The Language of Leaders Mar 1 2021 4:00 pm UTC 45 mins
    Deb Calvert, People First Productivity Solutions
    That elusive characteristic called charisma... the compelling way some people can captivate others... the magic in what and how some people speak... what's it really all about?

    Learn what leaders do differently to get attention, mobilize followers, and inspire action. Find out how you can use words to engage people and present your ideas in a more compelling way.

    In this presentation, we'll talk about the simple steps you can take to:

    - Stir the hearts and minds of people around you
    - Ignite sparks that intrigue others and draw them to your ideas
    - Lead by inspiring confidence in your ideas and plans
    - Amplify what you're saying with improved ways of saying it
    - Paint pictures that others can see and want to be a part of

    This presentation is suitable for leaders at any level who want to enlist their followers in pursuit of a vision.
  • Giving & Receiving Feedback (without defensiveness!) Recorded: Feb 1 2021 45 mins
    Deb Calvert, People First Productivity Solutions
    No matter what your role is on a team, there comes a time when you have to give feedback to others... and a time when others give feedback to you.

    There's a right way (and a wrong way!) to give feedback. And there's a right way to receive it, too. When you master the basics of both giving and receiving feedback, you'll become much more effective in collaborating and in getting things done!

    In this presentation, you will learn:

    - How to manage emotional and ineffective responses to feedback
    - Ways to respond more effectively to feedback
    - Why it's a good idea to invite feedback (and how to do it)
    - The 3W Feedback Model for delivering feedback that won't cause others to respond defensively
    - How to empathize with others when giving feedback, in a productive way
  • Using Your Voice to Advocate for Your Ideas Recorded: Jan 4 2021 43 mins
    Deb Calvert, People First Productivity Solutions
    You have ideas. You have a unique point of view. And you have a right to -- even an obligation to -- express your ideas and POV in the workplace.

    But how?

    This live video presentations is for anyone who's ever felt silenced, minimized, sidelined, marginalized, or afraid to speak up. (And isn't that all of us!?) We'll discuss:

    - What causes us to hold back
    - The unrealized cost of not expressing your own opinion
    - Why teams benefit when diverse perspectives are actively solicited
    - Starter steps for finding and using your voice more often
    - What to do if you're more introverted and want to process your thoughts before speaking up

    This presentation is for leaders at every level. Whether you are an emerging leader, still working to establish your "place" in the organization or a seasoned executive who is ready to unleash even more of your full potential, tune in for an emboldening messages that will change the way you look at self-expression.
  • Warning! These Habits & Traits Could Make You a Toxic Leader Recorded: Dec 10 2020 37 mins
    Deb Calvert
    Check yourself before you wreck yourself!

    The habits and traits that make you so effective in your current role may not translate well in a next-level job... or maybe you've already taken that next-level job and can't figure out why things aren't working out. It may be time for a re-set. Tune in for this presentation to learn more about:

    -- the 12 classic career roadblocks and blindspots that can trip you up
    -- what works on the front line but doesn't work in management
    -- what managers need to leave behind when they become executives
    -- the impact of toxicity in supervisory and management level roles

    You'll also get access to a free tool with practical tips you can use right away if any of the toxic warning signs show up for you.
  • Succession Management: Don't Put So Much Stock in the 9-Box Model Recorded: Nov 3 2020 40 mins
    Deb Calvert
    I don't like it. I don't think it works. And I have yet to hear a single example of its effective, objective application. The 9-Box Model for reviewing talent and for succession management is NOT all it's cracked up to be. If you're using the 9-box model, tune in for a contrarian opinion about:

    -- Ranking people as hi po/ hi per and using this in business decisions
    -- The unintended consequences of ranking people at all
    -- Why your 9-box model isn't really helping you develop bench strength
    -- The added dangers if your process isn't completely transparent

    And, yes, we'll also talk about alternatives that make more sense for effective succession management, talent development, retention, engagement, and other human capital needs inside your organization.
  • What You Can Do to Improve the Employee Experience in Your Workplace Recorded: Oct 6 2020 48 mins
    Deb Calvert
    The war for talent is heating up. Employees have options, and they just aren't as loyal as they used to be. But there is something you can do, something that will improve your rates of retention and stabilize your workforce.

    It's all about creating a better employee experience. It doesn't have to be outrageously expensive or terribly time-consuming. You just need the secret sauce that will help you to:

    -- Boost employee engagement
    -- Create a workplace culture that fosters a sense of belonging
    -- Ennoble and enable employees

    That may sound like an elusive fantasy. But it's not. Tune in to find out how you (yes, YOU) can improve the employee experience in your workplace.
  • The HR Function in Small Businesses: What Do You Really Need? Recorded: Sep 15 2020 46 mins
    Deb Calvert with special guest Lori Kleiman
    As small businesses and startups grow, the HR function becomes increasingly important. Employment laws, people practices, and employee experiences can have a BIG impact, even on a small business.

    But if you've never established the HR function and don't have team members with that kind of experience, where do you start? How do you build this function strategically? What do you really need from someone who will oversee this function and, equally important, what do they need as they grow in this new role?

    In this presentation, I'll be joined by a very special guest: Lori Kleiman, founder of HR Topics and renowned author and speaker. Lori specializes in supporting small and mid-size HR teams. Our live video conversation will cover a lot of ground, and we'll be taking your live questions, too.

    Viewers will learn:

    - What's essential, what's nice to have, and what's not really important as you scale up your HR function.
    - Where to turn when someone without an HR education is transitioning into an HR role.
    - How to support your new or growing HR function so it becomes a strategic asset in your business.
  • The Business Case for Leadership Development Recorded: Sep 8 2020 47 mins
    Deb Calvert
    Leadership gaps consistently appear as a top human capital concern for CEOs and HR executives everywhere. Why, then, is it so challenging to get ongoing support for leadership development programming and tools that you know would strengthen your organization now and in the future?

    What will it take to convince the C-suite that leadership development is a smart investment for your organization? That leadership development is absolutely critical to long-term, sustainable success? That there would be tangible benefits and real impact?

    Join this presentation to learn an easy 5-step process for mapping out the return on investment in a way that will get the C-suite's attention every time! This goes way beyond talent management, succession planning, and the typical reasons cited by HR folks. It's what you need to truly pique executive interest and get the sponsorship your leadership development plans deserve.
  • Introduction to Customer Experience for Every Organization Recorded: Sep 1 2020 42 mins
    Deb Calvert
    Customer Experience (CX) is not a passing fad. It's THE business differentiator that will draw customers to you like moths to a flame. Or, if you ignore it, it's what will have your competitors eating your lunch everyday.

    This presentation is for small business owners, salespeople, and others who are seeking ways to become memorable and indispensable to buyers. We'll cover:

    -- The basics of CX: what it is any why it matters
    -- Research with buyers that explains why you want to get in on this!
    -- How to provide a relevant, meaningful, personalized experience
    -- Why superior customer service and low prices aren't enough anymore

    CX really does give you a competitive advantage. Don't get left behind!
  • The 7 Questions of Employee Engagement Recorded: Aug 18 2020 47 mins
    Deb Calvert, with special guest Jeremy Macliver
    Employee engagement isn't a myth. It's an important business imperative, and it makes a BIG difference in business outcomes.

    Employee engagement is a set of very specific needs that we, as humans, need at work if we're going to be fully committed and performing at our best.

    That's why I've invited a very special guest to join me for this important presentation. Jeremy Macliver of Guaranteed Traction is going to break down employee engagement so you have practical, actionable steps toward making it a reality in your organization.

    In this webinar, he will unlock engagement with 7 questions.

    The power of an engaged team will overcome any market, in any industry, at any time.

    Jeremy says "This isn't a theory to me. I've led teams through some great economies and overlooked the power of engagement, only to find I worked harder to keep the pace. On the contrary, I’ve been through scary times in business and the thing that I found to be most important during those times IS the engagement of your employees. It’s what gets them to go above and beyond when you’re running lean. It’s what drives them to dig into big challenges and find creative solutions, it’s what motivates them to stay accountable for results that matter, and to work with you to keep building the business, even as there’s chaos all around."

    Jeremy has been helping companies increase employee engagement for years. In this webinar, he will share the 7 questions all of your employees need to be able to say "yes" to so that they can be fully engaged.
  • How Much Is Too Much? Appreciation, Recognition, and Rewards Recorded: Aug 4 2020 46 mins
    Deb Calvert
    I once had a boss who said "I give you a paycheck. That's all the recognition you need." He was missing the point. No one NEEDS recognition... But, studies show, most people do a better job when they get it!

    In this presentation, we'll cover:

    -- The basics of when, where, why and how to show gratitude and to recognize employees
    -- The risks of rewards (yes, they can backfire!)
    -- The business case for creating a culture of encouragement
    -- Myths about Millennials and what they expect
    -- What research says about employee recognition

    Don't worry. We're going to cover more than the kumbayah and fluffy stuff in this one!
We build organizational strength by putting PEOPLE first.
Thought-provoking webinars about Leadership, Employee Engagement, and Team Effectiveness. Our research and topics focus on getting more from people by giving more of the right stuff to people.

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  • Live at: Feb 1 2021 4:00 pm
  • Presented by: Deb Calvert, People First Productivity Solutions
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