Giving & Receiving Feedback (without defensiveness!)

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Presented by

Deb Calvert, People First Productivity Solutions

About this talk

No matter what your role is on a team, there comes a time when you have to give feedback to others... and a time when others give feedback to you. There's a right way (and a wrong way!) to give feedback. And there's a right way to receive it, too. When you master the basics of both giving and receiving feedback, you'll become much more effective in collaborating and in getting things done! In this presentation, you will learn: - How to manage emotional and ineffective responses to feedback - Ways to respond more effectively to feedback - Why it's a good idea to invite feedback (and how to do it) - The 3W Feedback Model for delivering feedback that won't cause others to respond defensively - How to empathize with others when giving feedback, in a productive way

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