Name: 10 Signs of a Communications Breakdown & How to Get Back on Track
Start: 2021-12-14T21:00:00Z
End: 2021-12-14T21:00:45.000Z
Location: BrightTALK
Rating: 5

Unleash potential (yours and others!) by putting PEOPLE first. Thought-provoking webinars about Leadership, Employee Engagement, Personal Effectiveness, and Team Effectiveness. Our research and topics focus on getting more from people by giving more of the right stuff to people. 

Stop "rolling the dice" every time you hire someone new! Learn the basics of behavioral interviewing to improve your hiring success rate and get better fits for each job role in your organization.

Basics of Behavioral Interviewing

THERE IS A BETTER WAY!
•  Find out why so many organizations have abandoned the traditional 9-Box Model for Talent Review.
•  Build a better model that isn't fraught with issues related to unconscious bias, secrecy, and feelings of unfairness.
•  Establish clear criteria for HOW employees are to interact and behave professionally.
•  Get a blueprint for talent review and succession management that focuses on what & how people do their work.
•  Create transparency, fairness, and evidence-based evaluation of employee performance.

A Better Approach to Talent Review & Succession Management

EXECUTIVES BEHAVING BADLY? YOU CAN (AND SHOULD!) STEP IN TO CREATE COHESIVENESS
•  Facilitate executive team-building to build trust and get the C-Suite on the same page.
•  Tear down silos that cause infighting and internal competition.
•  Resolve issues that compromise the credibility of the executive team. 
•  Build a unified team that inspires others and models buy-in to a common vision throughout the organization. 
•  Implement needed changes while operating in a politically charged environment.

What To Do When the Senior Team Is a Hot Mess

IF YOU'RE SERIOUS ABOUT PEOPLE DEVELOPMENT, SET MANAGER EXPECTATIONS ACCORDINGLY!
•  Partner with the management team to significantly improve people development throughout 
  your organization.
•  Hold managers accountable for increasing competence, confidence and capacity in all 
   functional areas.
•  Improve the employee experience and engagement by providing meaningful growth 
   opportunities and feedback.
•  Elevate the manager role to one that is also future-focused and strategically relevant.
•  Contribute to organizational success by building people for next-level and emerging 
   challenges.

Measuring What Matters: People Development Metrics

DON’T LET YOUR HR INITIATIVES END UP ON THE BACK BURNER!
• Gain support from the executive team so HR initiatives make it through budget cuts.
• Demonstrate the vital importance of people practices and ongoing development. 
• Use a simple, 5-step process to confidently and compellingly build consensus. 
• Build business acumen to influence business strategy and ensure that HR delivers high-value solutions.

Enlisting Support for HR Initiatives

There are so many misguided, outdated HR practices floating around, that it's time we call "Enough!" to the ones that don't make sense and are actually doing more harm than good.

For every HRBP, CHRO, and human resources employee who works to improve the employee experience.

5 Things Every HR Leader Needs to Do Right Now

Better listening is more than a social nicety. It's the glue that bonds relationships. In business, listening and strong communication impact every aspect of company culture. Employee engagement and productivity levels are directly linked to the quality of listening exhibited by managers and leaders. What's more, collaboration, team effectiveness, and employee retention are all impacted by this one simple behavior. Join this webinar to learn about the hard costs of neglecting this vital soft skill.

The Business Case for Listening Better

Conflict isn't always bad. The avoidance of conflict, in fact, can be worse than the conflict itself. If your company culture is highly conflict averse, you probably have false harmony, group think, and echo chambers that interfere with true collaboration and commitment. Team effectiveness is compromised by all that niceness because no one ever really feels heard and considered. Going along just to get along is merely a recipe for standing still. Learn about the benefits of conflict and how to use it productively for ideation, innovation, decision making, and building trust throughout the organization.

The Vital Role of Conflict in Healthy Teams

The 1-to-1 meeting with your boss doesn’t have to be nerve-wracking. 

You don’t have to go into these meetings with butterflies, wondering what’s on the agenda, uncertain about what you should prepare, and anxious about what negative feedback you’re about to be ambushed with. 

Instead, find out how you can influence the topics in your 1-to-1 meetings, how you can use this time to showcase your efforts and achievements, and how you can express your needs and opinions when you meet with your manager. In other words, learn how to assert yourself and make the most of 1-to-1 meetings.

Part 12 in the video series "Why Wait to Be Great?"

Making the Most of 1-to-1 Meetings

As a Coach, you're focused on people development and a company culture that aims to help people grow and maintain high levels of employee engagement. But when it comes to career roadblocks or blindspots, getting people to move outside their comfort zone can be tricky. They may not be aware of issues related to their soft skills or emotional intelligence gaps. How do you get them to see it, acknowledge it, care about it, and work on it? In this presentation, we'll cover the techniques for easing people into these tough conversations that promote self-awareness.

The Delicate Matter of Coaching for Emotional Intelligence

Every organization wants to hire “self-motivated” individuals. 

Self-motivation shows up in the competency model, the job description, the behavioral interviewing questions, and the expectations for the role. More often than not, people who have demonstrated “self-motivation” are selected for these roles.

So what happens? Why do these self-motivated individuals seem to lose their motivation? What causes dips in motivation that sweep across an entire organization? And what can you do about it? (Spoiler alert: managing out the people who aren’t motivated and replacing them with “self-motivated” individuals won’t work over the long term!)

Learn how to personally motivate every member of the team in ways that are self-sustaining and long-term. Learn how to increase and magnify self-motivation. And learn what NOT to do so you won’t diminish self-motivation. 

During this presentation, you may even find some tools you can use for your own boost in motivation. 

Part 11 in the video series "Why Wait to Be Great?"

Motivation Is Personal: Are You Tapping into It?

Being promoted from within is recognition that you've done well. It's also an extra challenge because you now have to reset relationships with peers and friends who you'll now be managing. Shifting from buddy to boss isn't easy. As a supervisor or manager who has to navigate this transition alone, you may feel a little unsure about how to proceed. This presentation will help you avoid common mistakes, maintain trust and collegiality, and enlist the support of your team members even as you're learning the ropes in this new relationship.

Managing Your Peers & Shifting from Buddy to Boss

We said… they said… 

They always, they never….

It’s not fair.

If you’re hearing these kinds of finger-pointing statements in your workplace, it’s time for an intervention! Tensions within a team or between two teams have serious detrimental effects on everyone involved, right through to your customers and end users. It’s not sustainable to do business this way! 

At the heart of most team tension is a fundamental misunderstanding about who does what and why things are done that way. 

In this presentation, we’ll offer examples and case studies about teams that needed to get back on track and what it took to get them there. You’ll get practical tips you can use to diagnose and address common issues that interfere with true collaboration and unity. 

Part 10 in the video series "Why Wait to Be Great?"

Tackling Team Tensions

Congratulations on your recent promotion into management. As a new supervisor or manager, employee engagement will be one of your top priorities. Wait, what? They didn't mention that in the interview? Well, it's just one of MANY things you really need to know before you learn the hard way. Employee engagement is the #1 contributor to business growth and success in any initiative you will undertake. No matter what your company culture contributes, direct reports depend most on their managers to build trust, help them develop, and keep them engaged. Join this presentation to learn more about all those other secrets, too...

The New Manager Playbook for Accelerated Success

Bruised egos, misunderstandings, personality clashes, competition for resources, and more can ruin relationships in the workplace. 

Sometimes, neither party can remember why they don’t get along. Sometimes, entire departments are split into an us/them mentality even though no one can articulate why it has to be that way. 

Along the way, it was usually a breach of trust that caused the divide in individual or group relationships. Those breaches are often inadvertent and unintended. People didn’t mean to injure or offend others... they just didn’t know what they didn’t know!

So what can you do about it? How can you restore relationships and rebuild trust when there’s a lot of baggage, history, and habits that keep people divided? How can you build bridges for people to come back together and work in a collaborative, unified, and trusting way?

Tune in for this presentation for tips and techniques that really work! 

Part 9 in the video series "Why Wait to Be Great?"

How to Repair Relationships & Restore Trust

"Economic uncertainty. Political strife. Turbulent times that impact employees and give you an endless series of unprecedented challenges...

If you're ready to get a better grip on what's happening in your organization (even though you can't change what's happening elsewhere), join us to consider five important questions that may have been back-burnered while you were in crisis mode reacting to a pandemic, the Great Resignation, work-from-home, and the volley of volatility that seems to be ""the new normal.:""

Participants in this presentation will:

- Find out the #1 most-overlooked employee need (this one might surprise you!).
- Learn why looking inward isn't indulgent or optional. It's essential!
- Get a fresh take on inclusion and ways to boost morale and employee contributions.
- Examine what employees really want when they ask for development opportunities. 
- Discover the key question that helps make sense of competing priorities and ensures better time management."

5 Questions Every Leader Needs to Consider in 2023

Fear of exposure. Holding back. Not taking risks – even the little ones – because your confidence is shaky. The uncertainty, the feeling that you’re always skating on thin ice, the little voice in the back of your head… what would you be able to do if you didn’t have to battle these in the background?

The good news is that you’re not alone and that it doesn’t have to be this way!

In this presentation, you’ll find out how to recognize and overcome secret struggles like:

• Imposter Syndrome
• Self-Sabotage
• Risk Aversion
• Perfectionism Paradigm 
• Human Doing vs. Human Being

We’ll look at the research that explains these struggles, symptoms to help you recognize these tendencies in yourself and others, concrete steps for overcoming these struggles, and success stories from people who have moved past these struggles and closer to realizing their own potential. 

Part 4 in the video series "Why Wait to Be Great?"

Overcoming Imposter Syndrome & Other Secret Struggles

Another boring, go-nowhere meeting. Another training that was little more than an information dump. If you're not training trainers and meeting leaders the skills of facilitation and the principles of adult learning, they're probably missing the mark. You can instantly improve business meetings, employee engagement, and company culture by simply teaching people how to facilitate for desired outcomes and in ways that reach more learners. You'll receive a checklist of facilitation competencies and other useful takeaways when you attend this presentation.

Critical Competencies for Facilitators

These 10 symptoms are often misdiagnosed inside organizations, and that leads to bigger and longer lasting problems. Why not get straight to the heart of the matter and and fix what's really ailing? When "what we have here is a failure to communicate," it's important to recognize that and get things back on track just as quickly as possible. Join me so we can talk about how to do exactly that.

10 Signs of a Communications Breakdown & How to Get Back on Track

Communications

Culture

Employee

turnover

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Small businesses and enterprises alike are competing for not only market share, but also for the best employees to move their businesses forward. Competitive salary and benefits packages are the foundation of high employee satisfaction. Join this community to keep up with changing regulations and learn how to optimize workforce costs with competitive yet cost-effective employee benefits and compensation plans.

Benefits and Compensation

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

The inside sales community on BrightTALK is made up of thousands of engaged inside sales professionals. Learn best practices for teleprospecting and lead qualification as well as advice for implementing sales prospecting tools. Join the discussion by attending on-demand and live inside sales webinars and round tables.

Inside Sales

The channel sales community on BrightTALK is made up of thousands of sales professionals specializing in channel sales strategy, reseller sales and channel opportunities. Find relevant content on demand or engage with peers and industry leaders in live channel sales webinars and round table discussions.

Channel Sales

The sales management community on BrightTALK is made up of thousands of sales management professionals. Learn about sales training ideas and techniques while improving pipeline development strategies. Join the conversation by participating in live sales development and management webinars and round tables.

Sales Strategy

In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.

Customer Success

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

In today’s economic climate, successful small businesses need to overcome an array of challenges. Client dependence, legal issues, small business financing… as an entrepreneur, where can you find the information you need to help inform your decisions? In the small business management community, discover how you can create a successful small business from the business plan up!

Small Business

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

10 Signs of a Communications Breakdown & How to Get Back on Track

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About this talk

People First Potential