Locking it Down - How to Influence Change Management Culture
Change Management challenges – people & process.
Bring sanity to your IT Change process: Influence the Change Management Culture
Change Management challenges with people & process – The first in a 3 part series on IT Change Management
Following the path of Crawl, Walk, and Run; learn to crawl before you fall. Many IT shops have change management where everyone submits changes for work they want done, process and enforcement is simplistic, and reporting is minimal. Join Acorio for this lively discussion as we cover the following topics:
Culture of Change
Change Management Steps of Maturity
Resistance to Process Enforcement
You’ll come away with a better understanding of the challenges and practical ways to address them.
RecordedApr 28 201618 mins
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How can ServiceNow transform your HR Service Delivery? Start simplifying HR processes, reducing time spent on routine tasks, and modernizing the employee service experience.
- The Big Picture: Why are we all investing in HR?
- Real World Examples: What's possible in HRSD
- Build your Business Case: Alignment, Impact, and your 4 steps to a killer pitch
- Questions to expect: New demands and changes we see with Acorio clients as ServiceNow HRSD expands
Adam Mason, Jerry Sweeney, Ravi Kaipa and Meghan Lockwood
Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
In our March Lunch and Learn our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.
With the ServiceNow’s new Kingston release, fans will not only get new functionality for a richer user experience but enjoy important strides in perhaps the most anticipated areas area of the day: machine learning and automation.Every release brings us more expansion across the ServiceNow Platform, and Kingston is no exception, adding new features and functionality including advances in the ServiceNow Platform, CSM, HR Service Delivery, ITOM, ITBM, Performance Analytics, Security Operations, GRC, and, of course, IT Service Management (including Software Asset Management). Taken in context, these new capabilities make a strong case that ServiceNow is setting itself up to act as the technology backbone for modern organizations (so keep an eye out for future platform plays!).
How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.
On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.
Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
The mandate to drive digital transformation has finally hit the realm of Higher Education, specifically targeting the “Ed Tech” universe. From the application process up until graduation, colleges and universities are dealing with a student body who have needs and demands that are very different from those of students who graduated even a decade ago. Think about it: the freshmen walking onto campus today have all grown up as consumers within an online community. They don’t just appreciate an intuitive, well-organized web experience, they expect one.
ServiceNow aids schools in two ways: the platform makes it smarter, faster, and easier for students to navigate their student portals, and for universities to integrate and consolidate all of their disparate systems. With its intuitive interface, ServiceNow helps higher ed institutions to step away from the dark ages of spreadsheets and un-trackable requests, and instead provide their students and alums with an organized and pleasant web experience.
Adam Mason, Marc Scott, Meghan Lockwood, Jordan Pepper, Victoria Carroll
Join us for our November Lunch and Learn. Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
Our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.
Dealing with Employee Onboarding, Tracking, and Provisioning in the Digital Revolution - or Something Better...
What if you could consumerize the Employee Service experience?
Making onbaording a breeze for new employees, perhaps even increasing your employee satisfaction score? It's a no brainer right?
There are a lot of platforms who promise they have the "right recipe" when it comes to HR delivery. Finding out the truth behind a platform can be just as scary as implementing one!
That's why on Tuesday, October 24th, you should join Adam Mason, VP of Solutions and Innovation, and Tom Sweeney, Bussiness Process Consultant, of Acorio for our October webinar. They'll cover ServiceNow's new product, HR Service Delivery, and help you understand the platform's onboarding experience and what success it can bring to your company's future (and current) employees.
Find out if your onboarding experience is working.
Ellen Daley, Nadia Skiscim, Devon Scuteri, R. Winston Place, and Meghan Lockwood
Join our ServiceNow Experts for a virtual conference on ITSM transformation.
In 2017, you shouldn't be dealing with chaotic help desks or excel sheets. It's time to learn what you're missing.
It's not just hype, your peers are using ServiceNow to modernize their IT services. Learn how a best-in-class, cloud platform can rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.
With ServiceNow launching their new Platform upgrade, you might be in the midst of deciding whether or not this upgrade will lure you in (if you don’t have the Portal yet, you might want to think about that!).
But more than just a binary, “should I or shouldn’t I upgrade” decision, ServiceNow’s major releases are an opportunity for companies to take a strategic look at their ServiceNow strategy.
This webinar will talk you through:
- Upgrades and major releases to help you think BIG
- What you should strategically consider about Jakarta (including the quick wins)
- Hidden pockets of value in your ServiceNow Roadmap
Join Acorio CEO, Ellen Daley, 3CLogic's CTO, Vikas Nehru, and ServiceNow's Senior Director of Business Strategy, Nitin Badjatia, for this panel discussion about Customer Service in the real world & what most companies are getting wrong.
While we know that customer service is a critical defining characteristic, executing effective Customer Service somehow falls flat in the real world. The challenge is that delighting customers means more than just responding quickly to requests and issues from them – it means ensuring the all functions are involved and present in helping customers. This is a paradigm shift of the last 2 decades of Customer Service which set to prioritize response over resolution.
Join a panel of executives from ServiceNow, 3C Logic, and Acorio as they explore the challenges facing customers and executives alike, and explore the transformative results customers in the real world have driven using the power of the ServiceNow CSM platform.
Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.
1. What is Service Mapping?
2. How does Service Mapping work? Learn the "crawls" and "gotchas"
3. How do you know if this is the right investment?
4. Best Practices to get you started
5. New use in Service Mapping in Jakarta
Ellen Daley, Adam Mason, Carleen Carter, Meghan Lockwood
Knowledge17, ServiceNow's biggest event of the year, is just three weeks away. Join Acorio's Leadership Team on a panel discussion of what to expect at the fastest-growing enterprise cloud company's annual conference.
We will fill you in with highlights of our Customer's center stage presentations, new technology and innovations, key success stories since last year, and the main themes they expect ServiceNow leadership share.
This year's K17 theme is experiencing IT, Customer Service, HR & Security at Lightspeed. Get a head start on your competition by getting the inside scoop before you even reach the plane.
- Preview main stage presentations by Acorio and clients
- Sneak Peek at our new demo
- Five tips to get the most out of your K17 experience
Join Acorio’s leadership team members: CEO, Ellen Daley, and Vice President, Ross Rexer for an online web clinic on Wednesday, April 12th, 2017, 1:00 PM EST. They'll offer real-world examples of the three major ways the platform can add value to your business.
What You'll Learn:
- Satisfy the high expectations for speed and visibility among your customers, employees, and partners;
- How to go beyond low-hanging fruit and pick worthwhile opportunities and predict long-term growth areas
- Real-world examples of companies revolutionizing IT Service Management, and visualizing transformative data and reporting.
Adam Mason, one of Acorio's Vice Presidents, will walk you through Customer Service Management business challenges - All you need to do is enjoy your pizza!
Additionally, within this webinar, we will showcase a demo of ServiceNow’s unique power to address these challenges.
- The Problem: Getting Customer Service Wrong is Expensive
- Here's What you can Achieve Doing it Right
- Deadly Sins of Customer Servie Management
- Not Contextual
- Major Benefits
- What do we mean by Light Speed?
- The Next Level: Mining Customer Support to Drive Revenue (Account Insight, Upsell Cross Sell, New Products and Upgrades)
Today’s competitive business and regulatory climate requires an intelligent, integrated platform to dramatically reduce costs and eliminate regulatory risk. A new single system of record offers real-time visibility into your company’s physical assets, contractual obligations and software licensing agreements.
Asset management is about cost savings, risk, and audit than ever before. Learn how thousands of companies saved millions last year by:
Dramatically reduce software licensing and hardware costs
- Avoid regulatory headaches
- Get real visibility into your entire asset lifecycle – and identify the assets your firm actually owns and uses