Join Acorio CEO, Ellen Daley, 3CLogic's CTO, Vikas Nehru, and ServiceNow's Senior Director of Business Strategy, Nitin Badjatia, for this panel discussion about Customer Service in the real world & what most companies are getting wrong.
While we know that customer service is a critical defining characteristic, executing effective Customer Service somehow falls flat in the real world. The challenge is that delighting customers means more than just responding quickly to requests and issues from them – it means ensuring the all functions are involved and present in helping customers. This is a paradigm shift of the last 2 decades of Customer Service which set to prioritize response over resolution.
Join a panel of executives from ServiceNow, 3C Logic, and Acorio as they explore the challenges facing customers and executives alike, and explore the transformative results customers in the real world have driven using the power of the ServiceNow CSM platform.
Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.
1. What is Service Mapping?
2. How does Service Mapping work? Learn the "crawls" and "gotchas"
3. How do you know if this is the right investment?
4. Best Practices to get you started
5. New use in Service Mapping in Jakarta
Ellen Daley, Adam Mason, Carleen Carter, Meghan Lockwood
Knowledge17, ServiceNow's biggest event of the year, is just three weeks away. Join Acorio's Leadership Team on a panel discussion of what to expect at the fastest-growing enterprise cloud company's annual conference.
We will fill you in with highlights of our Customer's center stage presentations, new technology and innovations, key success stories since last year, and the main themes they expect ServiceNow leadership share.
This year's K17 theme is experiencing IT, Customer Service, HR & Security at Lightspeed. Get a head start on your competition by getting the inside scoop before you even reach the plane.
- Preview main stage presentations by Acorio and clients
- Sneak Peek at our new demo
- Five tips to get the most out of your K17 experience
Join Acorio’s leadership team members: CEO, Ellen Daley, and Vice President, Ross Rexer for an online web clinic on Wednesday, April 12th, 2017, 1:00 PM EST. They'll offer real-world examples of the three major ways the platform can add value to your business.
What You'll Learn:
- Satisfy the high expectations for speed and visibility among your customers, employees, and partners;
- How to go beyond low-hanging fruit and pick worthwhile opportunities and predict long-term growth areas
- Real-world examples of companies revolutionizing IT Service Management, and visualizing transformative data and reporting.
Adam Mason, one of Acorio's Vice Presidents, will walk you through Customer Service Management business challenges - All you need to do is enjoy your pizza!
Additionally, within this webinar, we will showcase a demo of ServiceNow’s unique power to address these challenges.
- The Problem: Getting Customer Service Wrong is Expensive
- Here's What you can Achieve Doing it Right
- Deadly Sins of Customer Servie Management
- Not Contextual
- Major Benefits
- What do we mean by Light Speed?
- The Next Level: Mining Customer Support to Drive Revenue (Account Insight, Upsell Cross Sell, New Products and Upgrades)
Today’s competitive business and regulatory climate requires an intelligent, integrated platform to dramatically reduce costs and eliminate regulatory risk. A new single system of record offers real-time visibility into your company’s physical assets, contractual obligations and software licensing agreements.
Asset management is about cost savings, risk, and audit than ever before. Learn how thousands of companies saved millions last year by:
Dramatically reduce software licensing and hardware costs
- Avoid regulatory headaches
- Get real visibility into your entire asset lifecycle – and identify the assets your firm actually owns and uses
Every company wants a modern, easy-to-use Service Portal. Using ServiceNow, companies can offer the same kind of internal support and portal experiences that users would get as consumers.
Acorio experts will showcase how your company can deploy modern web technologies (including mobile) to streamline your internal IT portals, to create an IT interface your employees will use and love.
At the end of this webinar, you will know how to:
Use design to improve Portal Adoption
Create an Amazon-like experience in your Service Portal
Ensure your website can pass a blink test?
Streamlining your site design and navigation to meet individual user needs
Deploy five psychological tricks to improve engagement
With just over 30 days left in the year, most IT leaders have their ServiceNow budgets and general goals laid out by now.
How confident are you that you have the journey prepped, and your team set up for success? Have you incorporated the latest trends and insights into that planning?
Join us for our 2017 Prep Class
The prep session will include:
Practical recommendations on finding your biggest ServiceNow wins
5 tips for best-in-class rollouts
Reveal some exclusive predictions for what’s in store for ServiceNow in 2017.
According to Forrester Research, Exceptional Customer Service in 2016 demands customer obsession.
Unfortunately, most High Tech companies approach customer service management backwards today – starting with reactive, ticket-oriented Customer Service Management (CSM) systems rather than comprehensive, interconnected data management.
There’s a better way! Join Acorio’s Director of Product & Innovation, Adam Mason, as he leads an expert panel to demystify CSM and breaks down the right way to approach your ServiceNow CSM technology.
- Make the your CSM process as high tech as your products, and save money as a result
- Get a few quick tweaks to improve CSAT scores
- Learn how other high tech peers approach customer support
Join the best in the ServiceNow business as our experts show you how to make your CSM process a simple, well-oiled machine.
Unify your change management process and ensure your team gets the most out your technology to bring your business to the next level, and give you all the visibility you crave.
Join Acorio for an Expert Web Clinic on Thursday, July 14th @ 12 PM ET and see how a cohesive approach to change management execution helps you eliminate confusion and streamline the often-fragmented pieces of your change management process.
You will learn how to pinpoint process improvements, optimize ServiceNow for Change Management, and avoid common pitfalls. We will:
- Identify the most common critical process gaps
- Prepare for common change management “gotchas” – and how to address them
- Review how best-in-class organizations approach their change processes today – even in regulated industries.
Bring even more sanity into your IT change process and focus on high-value activities to move your business forward.
Concepts from lean manufacturing of the 80’s are back in a big way. In the 80’s, companies were implementing ERP/Supply chain systems to reach the almost mythical philosophy of Just-In-Time (JIT) manufacturing - that meant zero lead time, zero inventory and zero failures. It was a radical approach to running a business that carried with it skepticism and confusion. When Dell announced that they had Zero stock on hand it was big news. But it inspired others. It raised the bar for companies, competitors and their suppliers to up their game. In order for JIT to work it meant high quality machines, reliable suppliers and flexible resources – and most of all insight into all nooks and crannies of the supply chain. We find ourselves in this same trial and error phase, similar philosophies and yearning to be lean and mean with IT (and all Enterprise) Services. Louder than ever is the call to provide great customer service and for IT to execute ruthlessly to provide the fuel that powers the business – and have to execute as such. JIT concepts in IT put its focus on customer results in a way that minimizes waste and time. In this talk we’ll explore specific approaches to transform to a JIT IT organization and the benefits of that.
Change Management challenges – people & process.
Bring sanity to your IT Change process: Influence the Change Management Culture
Change Management challenges with people & process – The first in a 3 part series on IT Change Management
Following the path of Crawl, Walk, and Run; learn to crawl before you fall. Many IT shops have change management where everyone submits changes for work they want done, process and enforcement is simplistic, and reporting is minimal. Join Acorio for this lively discussion as we cover the following topics:
Culture of Change
Change Management Steps of Maturity
Resistance to Process Enforcement
You’ll come away with a better understanding of the challenges and practical ways to address them.
The accurate tracking of time is always a challenge. It becomes more of a challenge when it’s not easy to do or there is a lack of mobile input. Acorio’s Timecard solution overcomes these challenges by providing a simple, modern interface that works in browsers and mobile devices. Timecards will enable your remote and local workforce to quickly input time across all projects and work in ServiceNow.