Finding Your Stride: Transform Change Management with ServiceNow

On Tuesday, August 21st, at 1:00 PM ET, 10:00 AM PT, join Carleen Carter, Acorio's Director of Technical Consultants and Solutions, as she presents The Software Asset Management Landscape is Changing: Here's What You Need to Know.

- Software Asset Management Best Practices & Strategy
- Changes with Virtual Machines and Cloud Licenses
- Lower cost and risk with ServiceNow's Software Asset Management

This panel discussion will feature leading experts from various departments inside Acorio, bringing tactical experience and strategic vision to help you guide your ServiceNow journey today. Learn from Acorio’s hundreds and hundreds of successful go-live’s – and pick the experts’ brains about their experiences in the ServiceNow trenches.

Get the rundown of different audiences for the CMDB and how to achieve each of their objectives through out-of-the-box products.

Plus, Find out...
- Why CMDB should be your ServiceNow foundation
- What's the roadmap to success
- Conventional and specialized uses, including services and dashboards
- Real-world examples of companies transforming today

The Executive Corner: Strategies to accelerate your transformation to world-class Employee Services.

- Find out how leading organizations are centralizing helping employees as they do customers, with a one-stop place to get all services from HR, finance, facilities, and more
- Learn to recognize if your firm is ripe for leveraging ServiceNow to power your shared service initiative
- Delight employees and free professional staff for more value-add activities
- Drive Digital Transformation with lean and 6 Sigma underpinnings with ServiceNow

Knowledge18 is just weeks away and it’s time to start preparing. Join Acorio’s Experts on a panel discussion on what to expect at this once-a-year conference.

- The Big 4: IT & ITOM, Customer Service, Security, and HR
- Role-Specific tracks and Industry-Specific outcomes
- AI and IoT: ServiceNow brings Intelligent Apps into prime time

How can ServiceNow transform your HR Service Delivery? Start simplifying HR processes, reducing time spent on routine tasks, and modernizing the employee service experience.

- The Big Picture: Why are we all investing in HR?
- Real World Examples: What's possible in HRSD
- Build your Business Case: Alignment, Impact, and your 4 steps to a killer pitch
- Questions to expect: New demands and changes we see with Acorio clients as ServiceNow HRSD expands

Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
In our March Lunch and Learn our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.

With the ServiceNow’s new Kingston release, fans will not only get new functionality for a richer user experience but enjoy important strides in perhaps the most anticipated areas area of the day: machine learning and automation.Every release brings us more expansion across the ServiceNow Platform, and Kingston is no exception, adding new features and functionality including advances in the ServiceNow Platform, CSM, HR Service Delivery, ITOM, ITBM, Performance Analytics, Security Operations, GRC, and, of course, IT Service Management (including Software Asset Management). Taken in context, these new capabilities make a strong case that ServiceNow is setting itself up to act as the technology backbone for modern organizations (so keep an eye out for future platform plays!).

How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.

On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.

Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.

Our Experts Weigh In: What ServiceNow trends should you look for in 2018?

On Tuesday, December 12th, 1:00 PM EST, 10:00 AM PST, join our panel of ServiceNow enthusiasts for a virtual roundtable as they share their predictions for where ServiceNow is going in 2018.

The mandate to drive digital transformation has finally hit the realm of Higher Education, specifically targeting the “Ed Tech” universe. From the application process up until graduation, colleges and universities are dealing with a student body who have needs and demands that are very different from those of students who graduated even a decade ago. Think about it: the freshmen walking onto campus today have all grown up as consumers within an online community. They don’t just appreciate an intuitive, well-organized web experience, they expect one.

ServiceNow aids schools in two ways: the platform makes it smarter, faster, and easier for students to navigate their student portals, and for universities to integrate and consolidate all of their disparate systems. With its intuitive interface, ServiceNow helps higher ed institutions to step away from the dark ages of spreadsheets and un-trackable requests, and instead provide their students and alums with an organized and pleasant web experience.

Join us for our November Lunch and Learn. Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
Our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.

Dealing with Employee Onboarding, Tracking, and Provisioning in the Digital Revolution - or Something Better...

What if you could consumerize the Employee Service experience?

Making onbaording a breeze for new employees, perhaps even increasing your employee satisfaction score? It's a no brainer right?

There are a lot of platforms who promise they have the "right recipe" when it comes to HR delivery. Finding out the truth behind a platform can be just as scary as implementing one!

That's why on Tuesday, October 24th, you should join Adam Mason, VP of Solutions and Innovation, and Tom Sweeney, Bussiness Process Consultant, of Acorio for our October webinar. They'll cover ServiceNow's new product, HR Service Delivery, and help you understand the platform's onboarding experience and what success it can bring to your company's future (and current) employees.

Find out if your onboarding experience is working.

Join our ServiceNow Experts for a virtual conference on ITSM transformation.

In 2017, you shouldn't be dealing with chaotic help desks or excel sheets. It's time to learn what you're missing.

It's not just hype, your peers are using ServiceNow to modernize their IT services. Learn how a best-in-class, cloud platform can rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

Take the time to check your ServiceNow roadmap. We'll help you identify which projects are worth focusing on for the next 3 months, how to maximize your budget and plan ahead for 2018

How Not to Fail at Your ServiceNow Implementation. Get the answers you need to the tough questions about ServiceNow, then actually get started.

With ServiceNow launching their new Platform upgrade, you might be in the midst of deciding whether or not this upgrade will lure you in (if you don’t have the Portal yet, you might want to think about that!).

But more than just a binary, “should I or shouldn’t I upgrade” decision, ServiceNow’s major releases are an opportunity for companies to take a strategic look at their ServiceNow strategy.

This webinar will talk you through:
- Upgrades and major releases to help you think BIG
- What you should strategically consider about Jakarta (including the quick wins)
- Hidden pockets of value in your ServiceNow Roadmap

Join Acorio CEO, Ellen Daley, 3CLogic's CTO, Vikas Nehru, and ServiceNow's Senior Director of Business Strategy, Nitin Badjatia, for this panel discussion about Customer Service in the real world & what most companies are getting wrong.

While we know that customer service is a critical defining characteristic, executing effective Customer Service somehow falls flat in the real world. The challenge is that delighting customers means more than just responding quickly to requests and issues from them – it means ensuring the all functions are involved and present in helping customers. This is a paradigm shift of the last 2 decades of Customer Service which set to prioritize response over resolution.

Join a panel of executives from ServiceNow, 3C Logic, and Acorio as they explore the challenges facing customers and executives alike, and explore the transformative results customers in the real world have driven using the power of the ServiceNow CSM platform.

Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.

AGENDA:
1. What is Service Mapping?
2. How does Service Mapping work? Learn the "crawls" and "gotchas"
3. How do you know if this is the right investment?
4. Best Practices to get you started
5. New use in Service Mapping in Jakarta