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Learn ServiceNow in a Day

Join us for 2 hours of training on ServiceNow that will focus on the fundamentals.

In this initial ServiceNow Admin course you will learn:

Overall use of ServiceNow
Architectural highlights to help you configure faster
Basic administration tasks
Misconceptions and opportunities
A more detailed agenda of what will be covered:

User interface and basic navigation:
Applications and modules
Forms and lists
Architectural highlights:
Built-in relationships between Incident, Problem, & Change
Configuration Items and Scema Maps
Knowledge Centered Support (KCS)
ServiceNow Administration:
Workflows and Automation
Asset management: hardware, software, and consumables
Service catalog and procurement
Reporting:
Tell a story through dashboards
Recorded Jun 23 2016 124 mins
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Presented by
Acorio
Presentation preview: Learn ServiceNow in a Day

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  • Channel
  • Channel profile
  • New Year Prep Class: Plan Your ServiceNow Journey for 2017 (and beyond!) Recorded: Nov 30 2016 32 mins
    Marci Parker
    With just over 30 days left in the year, most IT leaders have their ServiceNow budgets and general goals laid out by now.

    How confident are you that you have the journey prepped, and your team set up for success? Have you incorporated the latest trends and insights into that planning?

    Join us for our 2017 Prep Class

    The prep session will include:
    Practical recommendations on finding your biggest ServiceNow wins
    5 tips for best-in-class rollouts
    Reveal some exclusive predictions for what’s in store for ServiceNow in 2017.
  • CMDB – When Failure is Not an Option Recorded: Oct 25 2016 33 mins
    Adam Mason and Terrell Pursley
    Join two of our CMDB experts on Tuesday, October 25th for an exclusive web clinic, and learn our secrets for getting CMDB right the first time.

    You invest significant time and resources on your CMDB, and failure is not an option. Sign up today and learn how to guarantee success.
  • Building a ServiceNow Vision and Roadmap - Why Your Roadmap Could Crash Recorded: Sep 29 2016 34 mins
    Ellen Daley
    Learn how to set up and socialize a ServiceNow roadmap that will save your team time and money.

    You’ll also have the chance to download a 2-page free Vision and Roadmap template that can be used to stimulate discussion and decisions in your organization.
  • Customer Relationship Bootcamp: Five Expert Ways ServiceNow Accelerates CSM Recorded: Aug 9 2016 33 mins
    Adam Mason
    According to Forrester Research, Exceptional Customer Service in 2016 demands customer obsession.

    Unfortunately, most High Tech companies approach customer service management backwards today – starting with reactive, ticket-oriented Customer Service Management (CSM) systems rather than comprehensive, interconnected data management.

    There’s a better way! Join Acorio’s Director of Product & Innovation, Adam Mason, as he leads an expert panel to demystify CSM and breaks down the right way to approach your ServiceNow CSM technology.

    - Make the your CSM process as high tech as your products, and save money as a result

    - Get a few quick tweaks to improve CSAT scores

    - Learn how other high tech peers approach customer support

    Join the best in the ServiceNow business as our experts show you how to make your CSM process a simple, well-oiled machine.
  • Finding Your Stride: Transform Change Management with ServiceNow Recorded: Jul 14 2016 30 mins
    Eric Smith and John Jones
    Unify your change management process and ensure your team gets the most out your technology to bring your business to the next level, and give you all the visibility you crave.

    Join Acorio for an Expert Web Clinic on Thursday, July 14th @ 12 PM ET and see how a cohesive approach to change management execution helps you eliminate confusion and streamline the often-fragmented pieces of your change management process.

    You will learn how to pinpoint process improvements, optimize ServiceNow for Change Management, and avoid common pitfalls. We will:

    - Identify the most common critical process gaps
    - Prepare for common change management “gotchas” – and how to address them
    - Review how best-in-class organizations approach their change processes today – even in regulated industries.

    Bring even more sanity into your IT change process and focus on high-value activities to move your business forward.
  • Learn ServiceNow in a Day Recorded: Jun 23 2016 124 mins
    Acorio
    Join us for 2 hours of training on ServiceNow that will focus on the fundamentals.

    In this initial ServiceNow Admin course you will learn:

    Overall use of ServiceNow
    Architectural highlights to help you configure faster
    Basic administration tasks
    Misconceptions and opportunities
    A more detailed agenda of what will be covered:

    User interface and basic navigation:
    Applications and modules
    Forms and lists
    Architectural highlights:
    Built-in relationships between Incident, Problem, & Change
    Configuration Items and Scema Maps
    Knowledge Centered Support (KCS)
    ServiceNow Administration:
    Workflows and Automation
    Asset management: hardware, software, and consumables
    Service catalog and procurement
    Reporting:
    Tell a story through dashboards
  • Throwback to the 80’s – Run IT as a Just-In-Time (JIT) Business Recorded: Jun 9 2016 57 mins
    AnneMarie Fernandez, Director Business Innovation
    Concepts from lean manufacturing of the 80’s are back in a big way. In the 80’s, companies were implementing ERP/Supply chain systems to reach the almost mythical philosophy of Just-In-Time (JIT) manufacturing - that meant zero lead time, zero inventory and zero failures. It was a radical approach to running a business that carried with it skepticism and confusion. When Dell announced that they had Zero stock on hand it was big news. But it inspired others. It raised the bar for companies, competitors and their suppliers to up their game. In order for JIT to work it meant high quality machines, reliable suppliers and flexible resources – and most of all insight into all nooks and crannies of the supply chain. We find ourselves in this same trial and error phase, similar philosophies and yearning to be lean and mean with IT (and all Enterprise) Services. Louder than ever is the call to provide great customer service and for IT to execute ruthlessly to provide the fuel that powers the business – and have to execute as such. JIT concepts in IT put its focus on customer results in a way that minimizes waste and time. In this talk we’ll explore specific approaches to transform to a JIT IT organization and the benefits of that.
  • Locking it Down - How to Influence Change Management Culture Recorded: Apr 28 2016 18 mins
    Eric Smith and John Jones
    Change Management challenges – people & process.
    Bring sanity to your IT Change process: Influence the Change Management Culture

    Change Management challenges with people & process – The first in a 3 part series on IT Change Management

    Following the path of Crawl, Walk, and Run; learn to crawl before you fall. Many IT shops have change management where everyone submits changes for work they want done, process and enforcement is simplistic, and reporting is minimal. Join Acorio for this lively discussion as we cover the following topics:

    Culture of Change
    Change Management Steps of Maturity
    Resistance to Process Enforcement
    You’ll come away with a better understanding of the challenges and practical ways to address them.
  • Acorio MobileTimecards Solution Recorded: Apr 13 2016 4 mins
    Acorio
    The accurate tracking of time is always a challenge. It becomes more of a challenge when it’s not easy to do or there is a lack of mobile input. Acorio’s Timecard solution overcomes these challenges by providing a simple, modern interface that works in browsers and mobile devices. Timecards will enable your remote and local workforce to quickly input time across all projects and work in ServiceNow.
  • Acorio Knowledge Centered Support Recorded: Apr 13 2016 7 mins
    Acorio
    Acorio’s KCS solution offers a shared knowledge/incident experience in a way that is designed to enhance utilization and eliminate points of failure in Knowledge Management.
Acorio
Acorio helps customers to maximize the return on their investment in ServiceNow. With a sole focus on ServiceNow, Acorio provides unparalleled expertise and alignment with the platform.

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  • Title: Learn ServiceNow in a Day
  • Live at: Jun 23 2016 5:00 pm
  • Presented by: Acorio
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