Customer Relationship Bootcamp: Five Expert Ways ServiceNow Accelerates CSM

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Presented by

Adam Mason

About this talk

According to Forrester Research, Exceptional Customer Service in 2016 demands customer obsession. Unfortunately, most High Tech companies approach customer service management backwards today – starting with reactive, ticket-oriented Customer Service Management (CSM) systems rather than comprehensive, interconnected data management. There’s a better way! Join Acorio’s Director of Product & Innovation, Adam Mason, as he leads an expert panel to demystify CSM and breaks down the right way to approach your ServiceNow CSM technology. - Make the your CSM process as high tech as your products, and save money as a result - Get a few quick tweaks to improve CSAT scores - Learn how other high tech peers approach customer support Join the best in the ServiceNow business as our experts show you how to make your CSM process a simple, well-oiled machine.
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An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. Focusing 100 percent on ServiceNow, Acorio serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.