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Building a ServiceNow Vision and Roadmap - Why Your Roadmap Could Crash

Learn how to set up and socialize a ServiceNow roadmap that will save your team time and money.

You’ll also have the chance to download a 2-page free Vision and Roadmap template that can be used to stimulate discussion and decisions in your organization.
Recorded Sep 29 2016 34 mins
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Presented by
Ellen Daley
Presentation preview: Building a ServiceNow Vision and Roadmap - Why Your Roadmap Could Crash

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  • 10 Q&As on ServiceNow: How to be Smarter & More Efficient in 2021 Recorded: Oct 27 2020 59 mins
    Greg Mest, Carleen Carter, John McCormick, Allison Holt
    With four out of only 60 Certified Master Architects in the world at Acorio, we're taking advantage of our Acorians elite-level of platform expertise.

    On Tuesday, October 27th at 1:00 PM we'll dive into some of the top questions our clients and audience ask so you can get a better return on you ServiceNow investment and achieve success in 2021.

    - How do you prepare your company for "Return to Work" or create a better experience in the digital world?
    - What are the new features within ITOM I should know about?
    - What does a "crawl, walk, run" scenario look like for CSDM?
    - What are your recommendations for 2021 budgeting or resource constraints?

    Join this insightful webinar on Tuesday, October 27th at 1:00 PM ET and register today!
  • ServiceNow Paris: Transitioning to the New Future of Work Recorded: Sep 29 2020 61 mins
    Marci Parker, Wally Waltner, John McCormick, Meghan Lockwood
    Eager to find out more about ServiceNow's newest upgrade, Paris?

    Learn all about the Paris release in our upcoming webinar, ServiceNow Paris: Transitioning to the New Future of Work, including:

    - New HAM features like Asset Life Cycle Automation and Flow Designer
    - Platform-wide workspace improvements
    - Modern CSM Field Service Management enhancements
    - Plus, learn best practices for upgrading

    If you can't make it at 1:00 PM EST, you can still register now, and we'll send you the on-demand recording shortly after!

    Register Now →
  • Future Normal: 200+ Results from Acorio's Exclusive COVID-19 Survey Recorded: Sep 15 2020 58 mins
    Ellen Daley, Meghan Lockwood, John Huckle, Juliet Acuff, Sarah Carley
    Last month over 200 people in the ServiceNow ecosystem participated in Acorio's exclusive COVID-19 Insight & Vision Survey.

    On Tuesday, September 15th at 1:00 PM ET, join us live to hear the results, including:

    - COVID-19's impact on current business and business' future, plus how organizations are adapting their hiring strategies and technology roadmaps
    - The biggest challenges and risks your peers are facing in their individual roles
    - The future of business technology and digital transformation strategies

    Register Now →
  • Return to Campus with ServiceNow: 2020 and Beyond Recorded: Sep 10 2020 52 mins
    Adam Mason, Stacey Prezel, Meghan Lockwood
    With some students and faculty about to return to campus and others learning from home this year, it's clear that COVID-19 has forced Higher Ed to be flexible and adaptive in this new environment for the safety of everyone on campus.

    Join us for a candid conversation on Thursday, September 10th at 1:00 PM ET, for our newest webinar, Return to Campus with ServiceNow: 2020 and Beyond.

    - Learn from your peers facing campus returns right now, including The Ohio State University and the University of California Irvine (and more) in a roundtable discussion
    - Find out how ServiceNow solutions like CSM, HRSD, and COVID-19 and Safe Workplace apps can help universities manage and track COVID-19 in 2020 and beyond 

    Register Now →
  • Common Answers For Your Biggest CSDM Questions: ServiceNow Framework Breakdown Recorded: Jul 28 2020 56 mins
    Mary Vanatta, Randie Jaffe, Terrell Purlsey, Devon Clarke
    Join us for Common Sense Answers for your Biggest CSDM Questions: Breaking Down the ServiceNow Framework.

    At 1:00 PM ET, our team will answer your top CSDM questions, like:

    - What is the Common Service Data Model?
    - What is the value of CSDM, and how do I maximize all of my data?
    - How do I align IT and the business with CSDM?
    - Plus, get data modeling examples useful for today's world
  • The New Employee Experience: Return to Work and What Comes After Recorded: Jun 30 2020 62 mins
    Stacey Prezel, Adam Mason, Meghan Lockwood
    As we move into this next stage of the "new normal" you may be wondering, how do we return to work safely - and what are the challenges and regulations my organization should be prepared for?

    Join Acorio's VP of Solutions & Innovation, Adam Mason, Employee Experience Lead, Stacey Prezel, and VP of Strategic Marketing, Meghan Lockwood, on Tuesday, June 30th at 1:00 PM EST. The webinar will cover:

    - The state of Return to Work and real-world client examples from various industries
    - ServiceNow's new Back To Work Apps, regulations, and tactics
    - How this fits in with your overall Employee Experience and platform strategy

    If you can't attend on the 30th, you can still register now and we'll send you the on-demand recording following the live session.

    Save your seat today →
  • ServiceNow Conversations from Home: Response, Readiness,and Resiliency Recorded: Apr 23 2020 32 mins
    Tom Yeatts, Ellen Daley, Denis Seynhaeve, Meghan Lockwood
    Does your customer support feel like a contact sport this month? Unplanned volumes, remote workforces and the unprecedented scale of social change facing the world mean those on the front lines supporting our external (and internal) customers across the globe are working overtime.

    Join an All-Star Panel from the Technology C-Suite, including Tom Yeatts (CTO/Chief Strategist for MEDSLED at ServiceNow), Ellen Daley (CEO at Elite Partner Acorio) and Denis Seynhaeve (Chairman and CEO at Technology Partner 3CLogic) for a virtual roundtable discussion on Thursday, April 23rd.

    This 30-minute live panel will cover how to manage response, readiness and resiliency while supporting customers in times of crisis and share:

    - Real-time examples of enterprises and agencies on the first line of the COVID-19 crisis, and how they have quickly pivoted to support new customer demands
    - How to triage your Tier 0 through Tier 3 support to best manage your needs
    - New technology strategies – from workflows to telephony call routing – that orgs and institutions are quickly standing up to triage unique needs
    - What the Omnichannel call center of the future might look like in light of new customer support challenges
  • ServiceNow Conversations from Home: 2020 2.0 Recorded: Apr 17 2020 27 mins
    Brian Murphy, Josh Scott, Meghan Lockwood
    Join us for another virtual roundtable on April 17th with Acorio CSO, Brian Murphy, Client Partner, Josh Scott, and VP of Strategic Marketing, Meghan Lockwood as they discuss how to approach business strategy for 2020 2.0. We'll be chatting about:

    - What different layers of leadership should look like around COVID-19
    - Our recommendations for how to get ready for 2020 2.0 and what you can control for
  • The Power of Visibility: ServiceNow Software Asset Management Recorded: Apr 17 2020 86 mins
    Wally Waltner, Brendan Gaeng, Maureen McCulley, Devon Scuteri
    Join Acorio visionaries, experts and special guest customer on Friday, April 17th from 10:30AM – 12:00 Noon Eastern as we discuss how enterprises are searching for ways to increase visibility into their software licensing environment and reduce annual costs.

    During this webinar, you will hear about how Acorio and ServiceNow Software Asset Management can help:

    - Mitigate software license risk
    - Optimize your budget
    - Stay compliant and prepare for audits
    - Learn how to get to business outcomes faster
  • ServiceNow Conversations From Home: How to Run Remote IT Desks Recorded: Apr 2 2020 30 mins
    Ellen Daley, Grant Pulver, Kristin Elliott, Tom Sweeney, Meghan Lockwood
    Acorio is introducing a New Weekly Series: ServiceNow Conversations From Home, a roundtable panel for executives and customers to discuss evolving business challenges relevant in real-time. 

    What looks like “Normal” Business operations are a lot different than they were three weeks ago. Many of our clients in IT, HR, Customer Support, Finance are now adding responsibilities to providing critical operational support for their organizations.

    We are getting a lot of questions from customers asking about tips or solutions we've seen with our customers to address current challenges IT departments are facing. How do other companies prioritize everything coming in? In this talk, our experts will share their knowledge to focus on How to Run Remote IT Desks (Lessons from the Front Lines)
  • ServiceNow Orlando: Now Intelligence, Analytics & Mobility Boost Productivity Recorded: Mar 26 2020 59 mins
    Greg Mest, John McCormick, Jared Romaine, Meghan Lockwood
    ServiceNow just released its newest upgrade, Orlando!

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    - Now Intelligence: Predictive Intelligence, Virtual Agents, and Automation
    - Analytic Solutions: Cloud Insights and Advanced Risk Assessments
    - Product Enhancements: HR, Asset, CSM & more noteworthy developments
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    Ellen Daley, Meghan Lockwood, Sarah Carley, Josh Scott
    During today’s presentation we’re going to cover three major themes;
    - How (and why) Digital Transformation and ESM have hit wide-scale adoption
    - The gap between ServiceNow’s value and organizational reality
    - And, the human factor in big future trends including AI and machine learning.

    So – what all of this means for you is that at the end of today’s presentation you’ll not only have a bunch of hard numbers in your back pocket but also the greater context for how ServiceNow is changing and what it means for you in 2020.
  • The Common Services Data Model Demystified Recorded: Jan 28 2020 59 mins
    Mary Vanatta, Larry Youngquist, Janeen Osselborn, Meghan Lockwood
    On Tuesday, January 28th, our ServiceNow ITOM and ITBM experts will share what ServiceNow's Common Services Data Model is, including:

    - The CSDM evolution
    - Why you’re here: problems you might be experiencing today
    - What CSDM 2.0 is & how you can benefit
    - Real-world examples of where you can start: crawl, walk, run
  • ServiceNow Predictions for 2020 Recorded: Dec 12 2019 62 mins
    Ellen Daley, Adam Mason, Grant Pulver, Greg Mest, Anna Farrell, Sarah Carley
    Join Acorio for our 4th annual ServiceNow Predictions webinar. This year, our ServiceNow experts will share their thoughts on what to expect from ServiceNow in 2020.

    From acquisitions to customer experience, big data, and citizen development, this webinar will dive into the best trends to come in 2020. Be prepared for tomorrow, register today.
  • The Anatomy of a 5-Star ServiceNow Organization Recorded: Oct 22 2019 60 mins
    Jared Romaine, Juliet Acuff, John McCormick, Meghan Lockwood
    - Review the “baseline” for a successful ServiceNow organization
    - Learn about ServiceNow modules and applications
    - Find out what your support team should look like (including experience and skills)
    - Ensure you're getting 5-star advice
    - Take charge of next steps for success: OCM and governance
  • ServiceNow New York: NLP, GRC, ITBM Updates, and More Recorded: Sep 24 2019 61 mins
    Carleen Carter, Ken Michelson, Janeen Osselborn, Meghan Lockwood
    ServiceNow just released their newest upgrade, New York!

    With this release, ServiceNow continues its steady trend of realistic and advantageous improvements. While they continue to focus on being a leader across all of their products, they have centralized around the three big areas; Employees, Customers, and IT.

    Check out the product-specific and platform-wide improvements such as;

    - Natural language processing takes center stage
    - OOB mobility is (finally) a reality
    - Significant improvements in ITBM
  • Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap Recorded: Aug 27 2019 58 mins
    John Huckle, John Beasley, Marci Parker, Meghan Lockwood
    Does your ServiceNow strategy hold-up to the demanding needs of IT, your Customers, and your employees in 2020?

    With ServiceNow expanding beyond IT in recent years with Customer Service Management and HR Service Delivery, we see clients building strategic roadmaps that cross the entire enterprise.

    In this webinar, you'll learn how roadmaps are changing (and how to effectively communicate ServiceNow's value to your executives), roadmap examples from our clients with varying levels of maturity, the keys to success like governance and organizational change management, and what you can still accomplish in 2019.

    Don't miss out on this opportunity - register for the webinar today.
  • The Business of IT: Drive Real Business Outcomes with ServiceNow ITBM Recorded: Jul 30 2019 60 mins
    Janeen Osselborn, Leanne Bartkus, Meghan Lockwood
    In this ServiceNow ITBM webinar, learn about...
    - Engagement Trends
    - IT Business Management Capabilities, including Project Portfolio Management, Agile Delivery, Financial Management, and Application Portfolio Management
    - Engagement Path Recommendations
  • 10 Questions on ServiceNow with Acorio's Experts Recorded: Jun 25 2019 59 mins
    John Huckle, John Beasley, Josh Scott, Dale Meyer-Curley, Scott Lindsay, John McCormick, and Devon Clarke
    10 Question Breakdown:

    6:20 - 10:32 - We are looking to expand ServiceNow across the platform, what has the most immediate value outside IT? How do I get Senior Leadership to see the value of the platform?
    10:32 - 14:04 - What are the questions I should be asking on my RFP?
    14:04 - 17:09 - What does it take to run ServiceNow in my organization? What should my team look like?
    17:09 - 21:16 - What are the best practices my team should be following?
    21:16 - 21:19 - Who benefits from implementing ServiceNow SecOps and how?
    21:19 - 35:09 - What is flow designer and how does it relate to workflows?
    35:09 - 41:25 - What is the ServiceNow subscription model and what does it mean for my existing custom tables and applications?
    41:25 - 49:14 - How do I create something I've never done before, or if I don't know how to develop something?
    49:14 - 52:51 - How do I keep current and make my upgrades successful to the point that they become so routine that we can do 2 releases per year?
    52:51 - 57:00 - How can or should I develop a roadmap and understand what are the best next steps for my organization?
  • Customer Service Today: How ServiceNow is Revolutionizing Customer Experience Recorded: May 28 2019 57 mins
    Ajay Gautam, Richard Norton, Meghan Lockwood
    On Tuesday, May 28th, CSM Practice Lead, Ajay Gautam, and ServiceNow Architect, Richard Norton, are teaming up for a ServiceNow Customer Service Webinar to teach you how to revolutionize your customer experience.

    - Find out what your customers are looking for
    - Learn about customer frustrations (and how to prevent them) plus the customer journey and business drivers
    - Get insight on how ServiceNow CSM can help you
    - Review a handful of CSM use cases we see with our clients
Largest Pure-Play ServiceNow Consultancy
An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. Focusing 100 percent on ServiceNow, Acorio serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.

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  • Title: Building a ServiceNow Vision and Roadmap - Why Your Roadmap Could Crash
  • Live at: Sep 29 2016 6:00 pm
  • Presented by: Ellen Daley
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