CSM South East Lunch & Learn | Acorio

Presented by

Adam Mason, Brian Uhelski, Meghan Lockwood

About this talk

Adam Mason, one of Acorio's Vice Presidents, will walk you through Customer Service Management business challenges - All you need to do is enjoy your pizza! Additionally, within this webinar, we will showcase a demo of ServiceNow’s unique power to address these challenges. Webinar Outline: - The Problem: Getting Customer Service Wrong is Expensive - Here's What you can Achieve Doing it Right - Deadly Sins of Customer Servie Management - Not Contextual - Major Benefits - What do we mean by Light Speed? - The Next Level: Mining Customer Support to Drive Revenue (Account Insight, Upsell Cross Sell, New Products and Upgrades)

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An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. Focusing 100 percent on ServiceNow, Acorio serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.