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Customer Service Management Lunch & Learn | Acorio

Join us for our November Lunch and Learn. Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
Our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.
Recorded Nov 14 2017 52 mins
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Presented by
Adam Mason, Marc Scott, Meghan Lockwood, Jordan Pepper, Victoria Carroll
Presentation preview: Customer Service Management Lunch & Learn | Acorio

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  • Channel
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  • London’s Calling: ServiceNow Experts Share London’s 5 Most Compelling New Adds Sep 27 2018 5:00 pm UTC 60 mins
    Ken Michelson, Marci Parker, Michelle Bautista, Johnny Walker, Meghan Lockwood
    On Thursday, September 27th, 1:00 PM ET, 10:00 AM PT, we've got an expert panel to discuss London. Get up-to-date with new features and figure out your next steps.

    Join Ken Michelson, VP of Platform Solutions, Marci Parker, VP of Client Delivery, Meghan Lockwood, VP of Strategic Marketing, Johnny Walker, ServiceNow Architect, and Michelle Bautista, Presales Solution Architect, as they present London's Calling: ServiceNow Experts Share London's 5 Most Compelling New Adds.

    - Learn about the 5 most compelling features ServiceNow added with London
    - Ask our panel of experts your questions about the release
    - Find out if this upgrade is right for your team, plus our tricks to creating a 5-star upgrade schedule
  • The Software Asset Management Landscape Has Changed: What You Need to Know Recorded: Aug 21 2018 60 mins
    Carleen Carter, Wally Waltner, Meghan Lockwood
    On Tuesday, August 21st, at 1:00 PM ET, 10:00 AM PT, join Carleen Carter, Acorio's Director of Technical Consultants and Solutions, as she presents The Software Asset Management Landscape is Changing: Here's What You Need to Know.

    - Software Asset Management Best Practices & Strategy
    - Changes with Virtual Machines and Cloud Licenses
    - Lower cost and risk with ServiceNow's Software Asset Management
  • 10 Questions on ServiceNow with Acorio Experts Recorded: Jul 24 2018 61 mins
    Ajay Gautam, Damian Broccoli, Jared Romaine, Juliet Acuff, Meghan Lockwood, Ryan Dinwiddie, Sean Duhaime
    This panel discussion will feature leading experts from various departments inside Acorio, bringing tactical experience and strategic vision to help you guide your ServiceNow journey today. Learn from Acorio’s hundreds and hundreds of successful go-live’s – and pick the experts’ brains about their experiences in the ServiceNow trenches.
  • CMDB for the Enterprise Mind Recorded: Jun 26 2018 59 mins
    Terrell Pursley, Ryan Gillespie, Meghan Lockwood
    Get the rundown of different audiences for the CMDB and how to achieve each of their objectives through out-of-the-box products.

    Plus, Find out...
    - Why CMDB should be your ServiceNow foundation
    - What's the roadmap to success
    - Conventional and specialized uses, including services and dashboards
    - Real-world examples of companies transforming today
  • Is a Global Business Service Strategy the new ServiceNow Frontier? Recorded: May 30 2018 60 mins
    Ellen Daley, Ross Rexer, Grant Pulver, Meghan Lockwood
    The Executive Corner: Strategies to accelerate your transformation to world-class Employee Services.

    - Find out how leading organizations are centralizing helping employees as they do customers, with a one-stop place to get all services from HR, finance, facilities, and more
    - Learn to recognize if your firm is ripe for leveraging ServiceNow to power your shared service initiative
    - Delight employees and free professional staff for more value-add activities
    - Drive Digital Transformation with lean and 6 Sigma underpinnings with ServiceNow
  • Knowledge18 Sneak Peek: An Inside Look from the Experts Recorded: Apr 24 2018 55 mins
    Ellen Daley, Ross Rexer, Adam Mason, Johnny Walker, Clark Conway, Meghan Lockwood
    Knowledge18 is just weeks away and it’s time to start preparing. Join Acorio’s Experts on a panel discussion on what to expect at this once-a-year conference.

    - The Big 4: IT & ITOM, Customer Service, Security, and HR
    - Role-Specific tracks and Industry-Specific outcomes
    - AI and IoT: ServiceNow brings Intelligent Apps into prime time
  • The Anatomy of a 5-Star Employee Experience Recorded: Mar 21 2018 54 mins
    Stacey Prezel, Meghan Lockwood
    How can ServiceNow transform your HR Service Delivery? Start simplifying HR processes, reducing time spent on routine tasks, and modernizing the employee service experience.

    - The Big Picture: Why are we all investing in HR?
    - Real World Examples: What's possible in HRSD
    - Build your Business Case: Alignment, Impact, and your 4 steps to a killer pitch
    - Questions to expect: New demands and changes we see with Acorio clients as ServiceNow HRSD expands
  • Transforming Customer Service with ServiceNow: A Midwest Lunch & Learn Recorded: Mar 20 2018 61 mins
    Adam Mason, Jerry Sweeney, Ravi Kaipa and Meghan Lockwood
    Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
    In our March Lunch and Learn our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.
  • The ServiceNow Kingston Update: Machine Learning, AI, UX, Oh My! Recorded: Feb 22 2018 54 mins
    Marci Parker, Garrison Ball, Meghan Lockwood
    With the ServiceNow’s new Kingston release, fans will not only get new functionality for a richer user experience but enjoy important strides in perhaps the most anticipated areas area of the day: machine learning and automation.Every release brings us more expansion across the ServiceNow Platform, and Kingston is no exception, adding new features and functionality including advances in the ServiceNow Platform, CSM, HR Service Delivery, ITOM, ITBM, Performance Analytics, Security Operations, GRC, and, of course, IT Service Management (including Software Asset Management). Taken in context, these new capabilities make a strong case that ServiceNow is setting itself up to act as the technology backbone for modern organizations (so keep an eye out for future platform plays!).
  • Making the ESM Business Case: Strategies for Proving ServiceNow ROI Recorded: Jan 30 2018 61 mins
    Ellen Daley, Adam Mason, Meghan Lockwood
    How Real-World Firms Transformed with Enterprise Service Management using ServiceNow.

    On Tuesday, January 30th, Join CEO, Ellen Daley, VP of Solutions and Innovation, Adam Mason, and Strategic Director of Marketing, Meghan Lockwood, to find out how to get the executive buy-in and prove your business case for Enterprise Service Management with ServiceNow.

    Learn what Forrester Research has to say about the Total Economic Impact of ServiceNow, find out how Acorio customers are reaping the benefits, and get you own exclusive pitch deck to help you win your business case.
  • Predictions for ServiceNow in 2018 - The Experts Weigh In Recorded: Dec 12 2017 61 mins
    Ellen Daley, Ian Clayton, Ross Rexer, Adam Mason, Brian Murphy, Richard Norton, Nick Nash, Meghan Lockwood
    Our Experts Weigh In: What ServiceNow trends should you look for in 2018?

    On Tuesday, December 12th, 1:00 PM EST, 10:00 AM PST, join our panel of ServiceNow enthusiasts for a virtual roundtable as they share their predictions for where ServiceNow is going in 2018.
  • Transforming the Student Experience: A One-Stop Solution for Digital Natives Recorded: Nov 30 2017 40 mins
    Adam Mason, Sheila Pickett, Meghan Lockwood
    The mandate to drive digital transformation has finally hit the realm of Higher Education, specifically targeting the “Ed Tech” universe. From the application process up until graduation, colleges and universities are dealing with a student body who have needs and demands that are very different from those of students who graduated even a decade ago. Think about it: the freshmen walking onto campus today have all grown up as consumers within an online community. They don’t just appreciate an intuitive, well-organized web experience, they expect one.

    ServiceNow aids schools in two ways: the platform makes it smarter, faster, and easier for students to navigate their student portals, and for universities to integrate and consolidate all of their disparate systems. With its intuitive interface, ServiceNow helps higher ed institutions to step away from the dark ages of spreadsheets and un-trackable requests, and instead provide their students and alums with an organized and pleasant web experience.
  • Customer Service Management Lunch & Learn | Acorio Recorded: Nov 14 2017 52 mins
    Adam Mason, Marc Scott, Meghan Lockwood, Jordan Pepper, Victoria Carroll
    Join us for our November Lunch and Learn. Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
    Our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.
  • First Impressions are Everything with the Employee Experience Recorded: Oct 24 2017 39 mins
    Adam Mason, Tom Sweeney, Meghan Lockwood
    Dealing with Employee Onboarding, Tracking, and Provisioning in the Digital Revolution - or Something Better...

    What if you could consumerize the Employee Service experience?

    Making onbaording a breeze for new employees, perhaps even increasing your employee satisfaction score? It's a no brainer right?

    There are a lot of platforms who promise they have the "right recipe" when it comes to HR delivery. Finding out the truth behind a platform can be just as scary as implementing one!

    That's why on Tuesday, October 24th, you should join Adam Mason, VP of Solutions and Innovation, and Tom Sweeney, Bussiness Process Consultant, of Acorio for our October webinar. They'll cover ServiceNow's new product, HR Service Delivery, and help you understand the platform's onboarding experience and what success it can bring to your company's future (and current) employees.

    Find out if your onboarding experience is working.
  • ServiceNow Innovation in 2017: The Hype vs. The Reality Recorded: Oct 3 2017 52 mins
    Ellen Daley, Nadia Skiscim, Devon Scuteri, R. Winston Place, and Meghan Lockwood
    Join our ServiceNow Experts for a virtual conference on ITSM transformation.

    In 2017, you shouldn't be dealing with chaotic help desks or excel sheets. It's time to learn what you're missing.

    It's not just hype, your peers are using ServiceNow to modernize their IT services. Learn how a best-in-class, cloud platform can rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.
  • ServiceNow Roadmap Check: Make the Last 3 Months Count Recorded: Sep 19 2017 56 mins
    Marci Parker, Kaushik Nanavati
    Take the time to check your ServiceNow roadmap. We'll help you identify which projects are worth focusing on for the next 3 months, how to maximize your budget and plan ahead for 2018
  • 10 Questions on ServiceNow with Acorio Experts Recorded: Sep 7 2017 61 mins
    Jared Romaine, Dale Meyer-Curley, Todd Francisco, Meghan Lockwood
    How Not to Fail at Your ServiceNow Implementation. Get the answers you need to the tough questions about ServiceNow, then actually get started.
  • Going Farther in ServiceNow Jakarta: The Time for NextGen Digital Transformation Recorded: Aug 15 2017 47 mins
    Ross Rexer, Liz Alexander, Meghan Lockwood
    With ServiceNow launching their new Platform upgrade, you might be in the midst of deciding whether or not this upgrade will lure you in (if you don’t have the Portal yet, you might want to think about that!).

    But more than just a binary, “should I or shouldn’t I upgrade” decision, ServiceNow’s major releases are an opportunity for companies to take a strategic look at their ServiceNow strategy.

    This webinar will talk you through:
    - Upgrades and major releases to help you think BIG
    - What you should strategically consider about Jakarta (including the quick wins)
    - Hidden pockets of value in your ServiceNow Roadmap
  • What Even the Best Firms Miss About Customer Service Recorded: Jul 25 2017 63 mins
    Ellen Daley, Vikas Nehru, Nitin Badjatia
    Join Acorio CEO, Ellen Daley, 3CLogic's CTO, Vikas Nehru, and ServiceNow's Senior Director of Business Strategy, Nitin Badjatia, for this panel discussion about Customer Service in the real world & what most companies are getting wrong.

    While we know that customer service is a critical defining characteristic, executing effective Customer Service somehow falls flat in the real world. The challenge is that delighting customers means more than just responding quickly to requests and issues from them – it means ensuring the all functions are involved and present in helping customers. This is a paradigm shift of the last 2 decades of Customer Service which set to prioritize response over resolution.

    Join a panel of executives from ServiceNow, 3C Logic, and Acorio as they explore the challenges facing customers and executives alike, and explore the transformative results customers in the real world have driven using the power of the ServiceNow CSM platform.
  • Service Mapping ROI: The Right Road to Drive Return Recorded: Jun 20 2017 46 mins
    Ellen Daley, Terrell Pursley, Meghan Lockwood
    Join Acorio's CEO, Ellen Daley, and ITOM expert, Terrell Pursley for the ultimate run-down of ServiceNow's Service Mapping.

    AGENDA:
    1. What is Service Mapping?
    2. How does Service Mapping work? Learn the "crawls" and "gotchas"
    3. How do you know if this is the right investment?
    4. Best Practices to get you started
    5. New use in Service Mapping in Jakarta
Acorio
100% focused on ServiceNow, Acorio are a cloud consultancy on a mission: to inspire and guide leaders on their service management journey.

A ServiceNow Gold Services Partner, we combine big company credibility with agility, innovation and a relentless focus on customer satisfaction.

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  • Title: Customer Service Management Lunch & Learn | Acorio
  • Live at: Nov 14 2017 8:00 pm
  • Presented by: Adam Mason, Marc Scott, Meghan Lockwood, Jordan Pepper, Victoria Carroll
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