Making the ESM Business Case: Strategies for Proving ServiceNow ROI

In this ServiceNow ITBM webinar, learn about...
- Engagement Trends
- IT Business Management Capabilities, including Project Portfolio Management, Agile Delivery, Financial Management, and Application Portfolio Management
- Engagement Path Recommendations

10 Question Breakdown:

6:20 - 10:32 - We are looking to expand ServiceNow across the platform, what has the most immediate value outside IT? How do I get Senior Leadership to see the value of the platform?
10:32 - 14:04 - What are the questions I should be asking on my RFP?
14:04 - 17:09 - What does it take to run ServiceNow in my organization? What should my team look like?
17:09 - 21:16 - What are the best practices my team should be following?
21:16 - 21:19 - Who benefits from implementing ServiceNow SecOps and how?
21:19 - 35:09 - What is flow designer and how does it relate to workflows?
35:09 - 41:25 - What is the ServiceNow subscription model and what does it mean for my existing custom tables and applications?
41:25 - 49:14 - How do I create something I've never done before, or if I don't know how to develop something?
49:14 - 52:51 - How do I keep current and make my upgrades successful to the point that they become so routine that we can do 2 releases per year?
52:51 - 57:00 - How can or should I develop a roadmap and understand what are the best next steps for my organization?

On Tuesday, May 28th, CSM Practice Lead, Ajay Gautam, and ServiceNow Architect, Richard Norton, are teaming up for a ServiceNow Customer Service Webinar to teach you how to revolutionize your customer experience.

- Find out what your customers are looking for
- Learn about customer frustrations (and how to prevent them) plus the customer journey and business drivers
- Get insight on how ServiceNow CSM can help you
- Review a handful of CSM use cases we see with our clients

Learn how to maximize your ServiceNow Knowledge 2019 experience. This team of ServiceNow experts (and Knowledge veterans) will cover everything A-Z K19. Join this webinar to...

- Learn tips to maximize your experience
- Uncover the questions our clients ask us the most
- Find out the three things you absolutely must do to ensure it's the most successful Knowledge conference yet
- Get a preview of two of Acorio's Presentations at K19

In this webinar, you'll learn how to maximize your ServiceNow investment with executive strategies to drive long-term platform value. On Tuesday, April 9th, this panel of UpperEdge and Acorio executives will cover how to...

- Strengthen your relationship with ServiceNow and/or your ServiceNow partner
- Build a rock-solid ServiceNow roadmap to avoid common customer challenges
- Make the most out of your time at Knowledge19, ServiceNow's largest annual user conference

Acorio Executives will chat all about ServiceNow Madrid. Join the webinar to learn about:

- The Top Platform Enhancements: Mobile Studio, Agent Workspace, Service Portal, Flow Designer, Automated Testing Framework, Custom App Licensing
- Improvements & Updates in HR, CSM, Problem Management, and Software Asset Management License Workbench
- Upgrading the right way

Learn what trends HR leaders are talking about in 2019 with results from Business Forward's Annual HR Leadership Survey - then be a pioneer of those strategic initiative trends.

Business Forward and Acorio executives will walk you through going beyond the "imagination" and show you how to make real changes with the power of ServiceNow's HR Service Delivery platform.

Just getting started with ServiceNow? Whether you're about to implement the platform or still in the midst of researching, this webinar will introduce you to the innovative platform, what it's made up of, and how to get started on your ServiceNow journey.

Learn how to build your roadmap, staff projects, plus find out tips for success, from Organization Change Management (OCM) to governance, and rolling ServiceNow out to your company.

Our Experts Weigh In: ServiceNow trends should you look for in 2019

On Tuesday, December 18th, 1:00 PM EST, 10:00 AM PST, join our panel of 6 ServiceNow enthusiasts as they share what they're looking forward to and what trends they see on the rise in 2019 and beyond for ServiceNow.

- Artificial Intelligence/Virtual Agent Technology
- Customer Experience
- ESM Strategies
- Big Data & Data Analytics
- Global Business Services... and more!

Register Today!

The first of its kind ServiceNow exclusive insight report includes all new original research providing industry benchmarks on the tactics, challenges, priorities, KPIs, and budgets shared by ServiceNow platform owners and executives across the globe.

Join Acorio's CEO, Ellen Daley, and VP of Strategic Marketing, Meghan Lockwood to learn about the ServiceNow findings.

Join our ServiceNow experts to find out strategies to help you start off 2019 on the right talk - from quick wins to proving ServiceNow's ROI.

Look back at 2018 and ask yourself, how effective was my roadmap? In what ways could it change to align with my companies goals for ServiceNow?

In this webinar, we'll be discussing trends we see from our clients, different use cases to set yourself up for success for the long-term, plus tips on how to communicate the business value of ServiceNow.

On Thursday, September 27th, 1:00 PM ET, 10:00 AM PT, we've got an expert panel to discuss London. Get up-to-date with new features and figure out your next steps.

Join Ken Michelson, VP of Platform Solutions, Marci Parker, VP of Client Delivery, Meghan Lockwood, VP of Strategic Marketing, Johnny Walker, ServiceNow Architect, and Michelle Bautista, Presales Solution Architect, as they present London's Calling: ServiceNow Experts Share London's 5 Most Compelling New Adds.

- Learn about the 5 most compelling features ServiceNow added with London
- Ask our panel of experts your questions about the release
- Find out if this upgrade is right for your team, plus our tricks to creating a 5-star upgrade schedule

On Tuesday, August 21st, at 1:00 PM ET, 10:00 AM PT, join Carleen Carter, Acorio's Director of Technical Consultants and Solutions, as she presents The Software Asset Management Landscape is Changing: Here's What You Need to Know.

- Software Asset Management Best Practices & Strategy
- Changes with Virtual Machines and Cloud Licenses
- Lower cost and risk with ServiceNow's Software Asset Management

This panel discussion will feature leading experts from various departments inside Acorio, bringing tactical experience and strategic vision to help you guide your ServiceNow journey today. Learn from Acorio’s hundreds and hundreds of successful go-live’s – and pick the experts’ brains about their experiences in the ServiceNow trenches.

Get the rundown of different audiences for the CMDB and how to achieve each of their objectives through out-of-the-box products.

Plus, Find out...
- Why CMDB should be your ServiceNow foundation
- What's the roadmap to success
- Conventional and specialized uses, including services and dashboards
- Real-world examples of companies transforming today

The Executive Corner: Strategies to accelerate your transformation to world-class Employee Services.

- Find out how leading organizations are centralizing helping employees as they do customers, with a one-stop place to get all services from HR, finance, facilities, and more
- Learn to recognize if your firm is ripe for leveraging ServiceNow to power your shared service initiative
- Delight employees and free professional staff for more value-add activities
- Drive Digital Transformation with lean and 6 Sigma underpinnings with ServiceNow

Knowledge18 is just weeks away and it’s time to start preparing. Join Acorio’s Experts on a panel discussion on what to expect at this once-a-year conference.

- The Big 4: IT & ITOM, Customer Service, Security, and HR
- Role-Specific tracks and Industry-Specific outcomes
- AI and IoT: ServiceNow brings Intelligent Apps into prime time

How can ServiceNow transform your HR Service Delivery? Start simplifying HR processes, reducing time spent on routine tasks, and modernizing the employee service experience.

- The Big Picture: Why are we all investing in HR?
- Real World Examples: What's possible in HRSD
- Build your Business Case: Alignment, Impact, and your 4 steps to a killer pitch
- Questions to expect: New demands and changes we see with Acorio clients as ServiceNow HRSD expands

Today, modern, Customer Support teams use thoughtful, intuitive technology to solve customer issues at light speed. In some cases, they have even transformed from a cost center to a juiced up revenue producer.
In our March Lunch and Learn our Customer Service experts will show how to do just that, with real-world examples from companies winning Customer Service right now, and a live demo.