Making the ESM Business Case: Strategies for Proving ServiceNow ROI

As we move into this next stage of the "new normal" you may be wondering, how do we return to work safely - and what are the challenges and regulations my organization should be prepared for?

Join Acorio's VP of Solutions & Innovation, Adam Mason, Employee Experience Lead, Stacey Prezel, and VP of Strategic Marketing, Meghan Lockwood, on Tuesday, June 30th at 1:00 PM EST. The webinar will cover:

- The state of Return to Work and real-world client examples from various industries
- ServiceNow's new Back To Work Apps, regulations, and tactics
- How this fits in with your overall Employee Experience and platform strategy

If you can't attend on the 30th, you can still register now and we'll send you the on-demand recording following the live session.

Save your seat today →

Does your customer support feel like a contact sport this month? Unplanned volumes, remote workforces and the unprecedented scale of social change facing the world mean those on the front lines supporting our external (and internal) customers across the globe are working overtime.

Join an All-Star Panel from the Technology C-Suite, including Tom Yeatts (CTO/Chief Strategist for MEDSLED at ServiceNow), Ellen Daley (CEO at Elite Partner Acorio) and Denis Seynhaeve (Chairman and CEO at Technology Partner 3CLogic) for a virtual roundtable discussion on Thursday, April 23rd.

This 30-minute live panel will cover how to manage response, readiness and resiliency while supporting customers in times of crisis and share:

- Real-time examples of enterprises and agencies on the first line of the COVID-19 crisis, and how they have quickly pivoted to support new customer demands
- How to triage your Tier 0 through Tier 3 support to best manage your needs
- New technology strategies – from workflows to telephony call routing – that orgs and institutions are quickly standing up to triage unique needs
- What the Omnichannel call center of the future might look like in light of new customer support challenges

Join us for another virtual roundtable on April 17th with Acorio CSO, Brian Murphy, Client Partner, Josh Scott, and VP of Strategic Marketing, Meghan Lockwood as they discuss how to approach business strategy for 2020 2.0. We'll be chatting about:

- What different layers of leadership should look like around COVID-19
- Our recommendations for how to get ready for 2020 2.0 and what you can control for

Join Acorio visionaries, experts and special guest customer on Friday, April 17th from 10:30AM – 12:00 Noon Eastern as we discuss how enterprises are searching for ways to increase visibility into their software licensing environment and reduce annual costs.

During this webinar, you will hear about how Acorio and ServiceNow Software Asset Management can help:

- Mitigate software license risk
- Optimize your budget
- Stay compliant and prepare for audits
- Learn how to get to business outcomes faster

Acorio is introducing a New Weekly Series: ServiceNow Conversations From Home, a roundtable panel for executives and customers to discuss evolving business challenges relevant in real-time. 

What looks like “Normal” Business operations are a lot different than they were three weeks ago. Many of our clients in IT, HR, Customer Support, Finance are now adding responsibilities to providing critical operational support for their organizations.

We are getting a lot of questions from customers asking about tips or solutions we've seen with our customers to address current challenges IT departments are facing. How do other companies prioritize everything coming in? In this talk, our experts will share their knowledge to focus on How to Run Remote IT Desks (Lessons from the Front Lines)

ServiceNow just released its newest upgrade, Orlando!

With Orlando, ServiceNow lives up to its “platform of platforms” strategy, continuing to develop its mobile capabilities and consumer-like experiences. To get a better understanding of all this release offers. Join this webinar to learn about the new features and upgrades like;

- Now Intelligence: Predictive Intelligence, Virtual Agents, and Automation
- Analytic Solutions: Cloud Insights and Advanced Risk Assessments
- Product Enhancements: HR, Asset, CSM & more noteworthy developments

During today’s presentation we’re going to cover three major themes;
- How (and why) Digital Transformation and ESM have hit wide-scale adoption
- The gap between ServiceNow’s value and organizational reality
- And, the human factor in big future trends including AI and machine learning.

So – what all of this means for you is that at the end of today’s presentation you’ll not only have a bunch of hard numbers in your back pocket but also the greater context for how ServiceNow is changing and what it means for you in 2020.

On Tuesday, January 28th, our ServiceNow ITOM and ITBM experts will share what ServiceNow's Common Services Data Model is, including:

- The CSDM evolution
- Why you’re here: problems you might be experiencing today
- What CSDM 2.0 is & how you can benefit
- Real-world examples of where you can start: crawl, walk, run

Join Acorio for our 4th annual ServiceNow Predictions webinar. This year, our ServiceNow experts will share their thoughts on what to expect from ServiceNow in 2020.

From acquisitions to customer experience, big data, and citizen development, this webinar will dive into the best trends to come in 2020. Be prepared for tomorrow, register today.

- Review the “baseline” for a successful ServiceNow organization
- Learn about ServiceNow modules and applications
- Find out what your support team should look like (including experience and skills)
- Ensure you're getting 5-star advice
- Take charge of next steps for success: OCM and governance

ServiceNow just released their newest upgrade, New York!

With this release, ServiceNow continues its steady trend of realistic and advantageous improvements. While they continue to focus on being a leader across all of their products, they have centralized around the three big areas; Employees, Customers, and IT.

Check out the product-specific and platform-wide improvements such as;

- Natural language processing takes center stage
- OOB mobility is (finally) a reality
- Significant improvements in ITBM

Does your ServiceNow strategy hold-up to the demanding needs of IT, your Customers, and your employees in 2020?

With ServiceNow expanding beyond IT in recent years with Customer Service Management and HR Service Delivery, we see clients building strategic roadmaps that cross the entire enterprise.

In this webinar, you'll learn how roadmaps are changing (and how to effectively communicate ServiceNow's value to your executives), roadmap examples from our clients with varying levels of maturity, the keys to success like governance and organizational change management, and what you can still accomplish in 2019.

Don't miss out on this opportunity - register for the webinar today.

In this ServiceNow ITBM webinar, learn about...
- Engagement Trends
- IT Business Management Capabilities, including Project Portfolio Management, Agile Delivery, Financial Management, and Application Portfolio Management
- Engagement Path Recommendations

10 Question Breakdown:

6:20 - 10:32 - We are looking to expand ServiceNow across the platform, what has the most immediate value outside IT? How do I get Senior Leadership to see the value of the platform?
10:32 - 14:04 - What are the questions I should be asking on my RFP?
14:04 - 17:09 - What does it take to run ServiceNow in my organization? What should my team look like?
17:09 - 21:16 - What are the best practices my team should be following?
21:16 - 21:19 - Who benefits from implementing ServiceNow SecOps and how?
21:19 - 35:09 - What is flow designer and how does it relate to workflows?
35:09 - 41:25 - What is the ServiceNow subscription model and what does it mean for my existing custom tables and applications?
41:25 - 49:14 - How do I create something I've never done before, or if I don't know how to develop something?
49:14 - 52:51 - How do I keep current and make my upgrades successful to the point that they become so routine that we can do 2 releases per year?
52:51 - 57:00 - How can or should I develop a roadmap and understand what are the best next steps for my organization?

On Tuesday, May 28th, CSM Practice Lead, Ajay Gautam, and ServiceNow Architect, Richard Norton, are teaming up for a ServiceNow Customer Service Webinar to teach you how to revolutionize your customer experience.

- Find out what your customers are looking for
- Learn about customer frustrations (and how to prevent them) plus the customer journey and business drivers
- Get insight on how ServiceNow CSM can help you
- Review a handful of CSM use cases we see with our clients

Learn how to maximize your ServiceNow Knowledge 2019 experience. This team of ServiceNow experts (and Knowledge veterans) will cover everything A-Z K19. Join this webinar to...

- Learn tips to maximize your experience
- Uncover the questions our clients ask us the most
- Find out the three things you absolutely must do to ensure it's the most successful Knowledge conference yet
- Get a preview of two of Acorio's Presentations at K19

In this webinar, you'll learn how to maximize your ServiceNow investment with executive strategies to drive long-term platform value. On Tuesday, April 9th, this panel of UpperEdge and Acorio executives will cover how to...

- Strengthen your relationship with ServiceNow and/or your ServiceNow partner
- Build a rock-solid ServiceNow roadmap to avoid common customer challenges
- Make the most out of your time at Knowledge19, ServiceNow's largest annual user conference

Acorio Executives will chat all about ServiceNow Madrid. Join the webinar to learn about:

- The Top Platform Enhancements: Mobile Studio, Agent Workspace, Service Portal, Flow Designer, Automated Testing Framework, Custom App Licensing
- Improvements & Updates in HR, CSM, Problem Management, and Software Asset Management License Workbench
- Upgrading the right way

Learn what trends HR leaders are talking about in 2019 with results from Business Forward's Annual HR Leadership Survey - then be a pioneer of those strategic initiative trends.

Business Forward and Acorio executives will walk you through going beyond the "imagination" and show you how to make real changes with the power of ServiceNow's HR Service Delivery platform.