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10 Questions on ServiceNow with Acorio Experts

This panel discussion will feature leading experts from various departments inside Acorio, bringing tactical experience and strategic vision to help you guide your ServiceNow journey today. Learn from Acorio’s hundreds and hundreds of successful go-live’s – and pick the experts’ brains about their experiences in the ServiceNow trenches.
Recorded Jul 24 2018 61 mins
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Presented by
Ajay Gautam, Damian Broccoli, Jared Romaine, Juliet Acuff, Meghan Lockwood, Ryan Dinwiddie, Sean Duhaime
Presentation preview: 10 Questions on ServiceNow with Acorio Experts

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  • ServiceNow Conversations from Home: Response, Readiness,and Resiliency Recorded: Apr 23 2020 32 mins
    Tom Yeatts, Ellen Daley, Denis Seynhaeve, Meghan Lockwood
    Does your customer support feel like a contact sport this month? Unplanned volumes, remote workforces and the unprecedented scale of social change facing the world mean those on the front lines supporting our external (and internal) customers across the globe are working overtime.

    Join an All-Star Panel from the Technology C-Suite, including Tom Yeatts (CTO/Chief Strategist for MEDSLED at ServiceNow), Ellen Daley (CEO at Elite Partner Acorio) and Denis Seynhaeve (Chairman and CEO at Technology Partner 3CLogic) for a virtual roundtable discussion on Thursday, April 23rd.

    This 30-minute live panel will cover how to manage response, readiness and resiliency while supporting customers in times of crisis and share:

    - Real-time examples of enterprises and agencies on the first line of the COVID-19 crisis, and how they have quickly pivoted to support new customer demands
    - How to triage your Tier 0 through Tier 3 support to best manage your needs
    - New technology strategies – from workflows to telephony call routing – that orgs and institutions are quickly standing up to triage unique needs
    - What the Omnichannel call center of the future might look like in light of new customer support challenges
  • ServiceNow Conversations from Home: 2020 2.0 Recorded: Apr 17 2020 27 mins
    Brian Murphy, Josh Scott, Meghan Lockwood
    Join us for another virtual roundtable on April 17th with Acorio CSO, Brian Murphy, Client Partner, Josh Scott, and VP of Strategic Marketing, Meghan Lockwood as they discuss how to approach business strategy for 2020 2.0. We'll be chatting about:

    - What different layers of leadership should look like around COVID-19
    - Our recommendations for how to get ready for 2020 2.0 and what you can control for
  • The Power of Visibility: ServiceNow Software Asset Management Recorded: Apr 17 2020 86 mins
    Wally Waltner, Brendan Gaeng, Maureen McCulley, Devon Scuteri
    Join Acorio visionaries, experts and special guest customer on Friday, April 17th from 10:30AM – 12:00 Noon Eastern as we discuss how enterprises are searching for ways to increase visibility into their software licensing environment and reduce annual costs.

    During this webinar, you will hear about how Acorio and ServiceNow Software Asset Management can help:

    - Mitigate software license risk
    - Optimize your budget
    - Stay compliant and prepare for audits
    - Learn how to get to business outcomes faster
  • ServiceNow Conversations From Home: How to Run Remote IT Desks Recorded: Apr 2 2020 30 mins
    Ellen Daley, Grant Pulver, Kristin Elliott, Tom Sweeney, Meghan Lockwood
    Acorio is introducing a New Weekly Series: ServiceNow Conversations From Home, a roundtable panel for executives and customers to discuss evolving business challenges relevant in real-time. 

    What looks like “Normal” Business operations are a lot different than they were three weeks ago. Many of our clients in IT, HR, Customer Support, Finance are now adding responsibilities to providing critical operational support for their organizations.

    We are getting a lot of questions from customers asking about tips or solutions we've seen with our customers to address current challenges IT departments are facing. How do other companies prioritize everything coming in? In this talk, our experts will share their knowledge to focus on How to Run Remote IT Desks (Lessons from the Front Lines)
  • ServiceNow Orlando: Now Intelligence, Analytics & Mobility Boost Productivity Recorded: Mar 26 2020 59 mins
    Greg Mest, John McCormick, Jared Romaine, Meghan Lockwood
    ServiceNow just released its newest upgrade, Orlando!

    With Orlando, ServiceNow lives up to its “platform of platforms” strategy, continuing to develop its mobile capabilities and consumer-like experiences. To get a better understanding of all this release offers. Join this webinar to learn about the new features and upgrades like;

    - Now Intelligence: Predictive Intelligence, Virtual Agents, and Automation
    - Analytic Solutions: Cloud Insights and Advanced Risk Assessments
    - Product Enhancements: HR, Asset, CSM & more noteworthy developments
  • The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report Recorded: Feb 25 2020 62 mins
    Ellen Daley, Meghan Lockwood, Sarah Carley, Josh Scott
    During today’s presentation we’re going to cover three major themes;
    - How (and why) Digital Transformation and ESM have hit wide-scale adoption
    - The gap between ServiceNow’s value and organizational reality
    - And, the human factor in big future trends including AI and machine learning.

    So – what all of this means for you is that at the end of today’s presentation you’ll not only have a bunch of hard numbers in your back pocket but also the greater context for how ServiceNow is changing and what it means for you in 2020.
  • The Common Services Data Model Demystified Recorded: Jan 28 2020 59 mins
    Mary Vanatta, Larry Youngquist, Janeen Osselborn, Meghan Lockwood
    On Tuesday, January 28th, our ServiceNow ITOM and ITBM experts will share what ServiceNow's Common Services Data Model is, including:

    - The CSDM evolution
    - Why you’re here: problems you might be experiencing today
    - What CSDM 2.0 is & how you can benefit
    - Real-world examples of where you can start: crawl, walk, run
  • ServiceNow Predictions for 2020 Recorded: Dec 12 2019 62 mins
    Ellen Daley, Adam Mason, Grant Pulver, Greg Mest, Anna Farrell, Sarah Carley
    Join Acorio for our 4th annual ServiceNow Predictions webinar. This year, our ServiceNow experts will share their thoughts on what to expect from ServiceNow in 2020.

    From acquisitions to customer experience, big data, and citizen development, this webinar will dive into the best trends to come in 2020. Be prepared for tomorrow, register today.
  • The Anatomy of a 5-Star ServiceNow Organization Recorded: Oct 22 2019 60 mins
    Jared Romaine, Juliet Acuff, John McCormick, Meghan Lockwood
    - Review the “baseline” for a successful ServiceNow organization
    - Learn about ServiceNow modules and applications
    - Find out what your support team should look like (including experience and skills)
    - Ensure you're getting 5-star advice
    - Take charge of next steps for success: OCM and governance
  • ServiceNow New York: NLP, GRC, ITBM Updates, and More Recorded: Sep 24 2019 61 mins
    Carleen Carter, Ken Michelson, Janeen Osselborn, Meghan Lockwood
    ServiceNow just released their newest upgrade, New York!

    With this release, ServiceNow continues its steady trend of realistic and advantageous improvements. While they continue to focus on being a leader across all of their products, they have centralized around the three big areas; Employees, Customers, and IT.

    Check out the product-specific and platform-wide improvements such as;

    - Natural language processing takes center stage
    - OOB mobility is (finally) a reality
    - Significant improvements in ITBM
  • Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap Recorded: Aug 27 2019 58 mins
    John Huckle, John Beasley, Marci Parker, Meghan Lockwood
    Does your ServiceNow strategy hold-up to the demanding needs of IT, your Customers, and your employees in 2020?

    With ServiceNow expanding beyond IT in recent years with Customer Service Management and HR Service Delivery, we see clients building strategic roadmaps that cross the entire enterprise.

    In this webinar, you'll learn how roadmaps are changing (and how to effectively communicate ServiceNow's value to your executives), roadmap examples from our clients with varying levels of maturity, the keys to success like governance and organizational change management, and what you can still accomplish in 2019.

    Don't miss out on this opportunity - register for the webinar today.
  • The Business of IT: Drive Real Business Outcomes with ServiceNow ITBM Recorded: Jul 30 2019 60 mins
    Janeen Osselborn, Leanne Bartkus, Meghan Lockwood
    In this ServiceNow ITBM webinar, learn about...
    - Engagement Trends
    - IT Business Management Capabilities, including Project Portfolio Management, Agile Delivery, Financial Management, and Application Portfolio Management
    - Engagement Path Recommendations
  • 10 Questions on ServiceNow with Acorio's Experts Recorded: Jun 25 2019 59 mins
    John Huckle, John Beasley, Josh Scott, Dale Meyer-Curley, Scott Lindsay, John McCormick, and Devon Clarke
    10 Question Breakdown:

    6:20 - 10:32 - We are looking to expand ServiceNow across the platform, what has the most immediate value outside IT? How do I get Senior Leadership to see the value of the platform?
    10:32 - 14:04 - What are the questions I should be asking on my RFP?
    14:04 - 17:09 - What does it take to run ServiceNow in my organization? What should my team look like?
    17:09 - 21:16 - What are the best practices my team should be following?
    21:16 - 21:19 - Who benefits from implementing ServiceNow SecOps and how?
    21:19 - 35:09 - What is flow designer and how does it relate to workflows?
    35:09 - 41:25 - What is the ServiceNow subscription model and what does it mean for my existing custom tables and applications?
    41:25 - 49:14 - How do I create something I've never done before, or if I don't know how to develop something?
    49:14 - 52:51 - How do I keep current and make my upgrades successful to the point that they become so routine that we can do 2 releases per year?
    52:51 - 57:00 - How can or should I develop a roadmap and understand what are the best next steps for my organization?
  • Customer Service Today: How ServiceNow is Revolutionizing Customer Experience Recorded: May 28 2019 57 mins
    Ajay Gautam, Richard Norton, Meghan Lockwood
    On Tuesday, May 28th, CSM Practice Lead, Ajay Gautam, and ServiceNow Architect, Richard Norton, are teaming up for a ServiceNow Customer Service Webinar to teach you how to revolutionize your customer experience.

    - Find out what your customers are looking for
    - Learn about customer frustrations (and how to prevent them) plus the customer journey and business drivers
    - Get insight on how ServiceNow CSM can help you
    - Review a handful of CSM use cases we see with our clients
  • ServiceNow Knowledge19 Sneak Peek: How to Conquer the Conference Recorded: Apr 23 2019 61 mins
    Ellen Daley, Grant Pulver, Dana Canavan, James Hamilton, Ryan Dinwiddie, Meghan Lockwood
    Learn how to maximize your ServiceNow Knowledge 2019 experience. This team of ServiceNow experts (and Knowledge veterans) will cover everything A-Z K19. Join this webinar to...

    - Learn tips to maximize your experience
    - Uncover the questions our clients ask us the most
    - Find out the three things you absolutely must do to ensure it's the most successful Knowledge conference yet
    - Get a preview of two of Acorio's Presentations at K19
  • Maximizing Your ServiceNow Investment: Strategies to Drive Platform Value Recorded: Apr 9 2019 47 mins
    Adam Mansfield, Brian Murphy, Jared Romaine, Meghan Lockwood
    In this webinar, you'll learn how to maximize your ServiceNow investment with executive strategies to drive long-term platform value. On Tuesday, April 9th, this panel of UpperEdge and Acorio executives will cover how to...

    - Strengthen your relationship with ServiceNow and/or your ServiceNow partner
    - Build a rock-solid ServiceNow roadmap to avoid common customer challenges
    - Make the most out of your time at Knowledge19, ServiceNow's largest annual user conference
  • ServiceNow Madrid: Mobile Studio, Agent Workspace, HR & CSM Updates Recorded: Mar 19 2019 62 mins
    Adam Mason, Carleen Carter, Ken Michelson, Meghan Lockwood
    Acorio Executives will chat all about ServiceNow Madrid. Join the webinar to learn about:

    - The Top Platform Enhancements: Mobile Studio, Agent Workspace, Service Portal, Flow Designer, Automated Testing Framework, Custom App Licensing
    - Improvements & Updates in HR, CSM, Problem Management, and Software Asset Management License Workbench
    - Upgrading the right way
  • Inside HR Trends in 2019: Transform Your HR Service Delivery with ServiceNow Recorded: Feb 26 2019 62 mins
    John Huckle, Josh Scott, Stacey Prezel, Bradford Shelley, Meghan Lockwood
    Learn what trends HR leaders are talking about in 2019 with results from Business Forward's Annual HR Leadership Survey - then be a pioneer of those strategic initiative trends.

    Business Forward and Acorio executives will walk you through going beyond the "imagination" and show you how to make real changes with the power of ServiceNow's HR Service Delivery platform.
  • What is ServiceNow: Your Primer to Kick-Start Your ServiceNow Transformation Recorded: Jan 29 2019 56 mins
    Carleen Carter, John Beasley, Johnny Walker
    Just getting started with ServiceNow? Whether you're about to implement the platform or still in the midst of researching, this webinar will introduce you to the innovative platform, what it's made up of, and how to get started on your ServiceNow journey.

    Learn how to build your roadmap, staff projects, plus find out tips for success, from Organization Change Management (OCM) to governance, and rolling ServiceNow out to your company.
  • ServiceNow Predictions for 2019 Recorded: Dec 18 2018 62 mins
    Ellen Daley, Meghan Lockwood, Adam Mason, Dan Lyons, Dale Meyer-Curley, James Hamilton
    Our Experts Weigh In: ServiceNow trends should you look for in 2019

    On Tuesday, December 18th, 1:00 PM EST, 10:00 AM PST, join our panel of 6 ServiceNow enthusiasts as they share what they're looking forward to and what trends they see on the rise in 2019 and beyond for ServiceNow.

    - Artificial Intelligence/Virtual Agent Technology
    - Customer Experience
    - ESM Strategies
    - Big Data & Data Analytics
    - Global Business Services... and more!

    Register Today!
Acorio
100% focused on ServiceNow, Acorio are a cloud consultancy on a mission: to inspire and guide leaders on their service management journey.

A ServiceNow Gold Services Partner, we combine big company credibility with agility, innovation and a relentless focus on customer satisfaction.

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  • Title: 10 Questions on ServiceNow with Acorio Experts
  • Live at: Jul 24 2018 5:00 pm
  • Presented by: Ajay Gautam, Damian Broccoli, Jared Romaine, Juliet Acuff, Meghan Lockwood, Ryan Dinwiddie, Sean Duhaime
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