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The Anatomy of a 5-Star ServiceNow Organization

- Review the “baseline” for a successful ServiceNow organization
- Learn about ServiceNow modules and applications
- Find out what your support team should look like (including experience and skills)
- Ensure you're getting 5-star advice
- Take charge of next steps for success: OCM and governance
Recorded Oct 22 2019 60 mins
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Presented by
Jared Romaine, Juliet Acuff, John McCormick, Meghan Lockwood
Presentation preview: The Anatomy of a 5-Star ServiceNow Organization

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  • The State of ServiceNow: Acorio's 3rd Annual Insight & Vision Report Recorded: Jun 15 2021 41 mins
    Meghan Lockwood, Josh Scott, Sarah Carley
    Want to know which KPIs ServiceNow customers are tracking or what’s on your peers’ ServiceNow roadmaps?

    Join our experts and Acorio Executives as they share insights from almost 500 business leaders including:
    - How ServiceNow users adapted their strategies over the past year
    - How roadmaps have changed in an uncertain business climate
    - Current challenges and top initiatives
    - Future digital transformation trends users have in sight for 2021 & beyond

    Get a "big picture" look at Digital Transformation in modern organizations, how global challenges have dictated technology strategy when it comes to both employees and customers, and how ServiceNow is being utilized throughout the Enterprise (including challenges, results, and roadmap insights).
  • ServiceNow: Beyond the Platform (Focusing on People and Process) Recorded: Jun 8 2021 42 mins
    Stacey Prezel, Grant Pulver, Michael Beldie
    On Tuesday, June 8th at 12 pm, tune in to learn what is top-of-mind for executives in the ServiceNow ecosystem, how you can adapt your own ServiceNow strategy to optimize and measure the value of the platform, and how you can align your culture to foster better business outcomes.
  • ServiceNow Quebec: Now Mobile, AI, Business Continuity, Oh My! Recorded: Jun 3 2021 56 mins
    Carleen Carter, Adam Pflantzer, Tory Young
    ServiceNow’s first release in 2021 comes at a time when business, home, and technology have blended into a united Pandemic space, accelerating Digital transformation initiatives across the board for businesses around the world. ServiceNow's Quebec release embraces the platform's best qualities from simplicity to default toward driving real action in the workplace.

    Learn more about ServiceNow's Quebec release and join our experts as they dive deep into the upgrade, including:
    - New Mobile features like advanced AI text search capability
    - The Now Experience UI Builder "interface-lift"
    - Tools to help you mitigate business impact and ensure business continuity

    Deliver digital workflows that connect people, functions, and systems with innovations in the Now Platform Quebec release.
  • Your ServiceNow Roadmap: 5 Keys to Success & Planning for 2021 and Beyond Recorded: Feb 25 2021 48 mins
    Juliet Acuff, Jared Romaine, Grant Pulver
    How do you plan a roadmap to achieve long-term business goals while also adapting to our ever-changing landscape of business in 2021? Our ServiceNow experts are sharing best practices and tips for finding success today and in the unknown future detours of tomorrow.
    Join us live on Tuesday, January 26th at 1:00 PM EST to learn:

    - Learn 5 keys to building a successful ServiceNow roadmap
    - Find how to plan for the unknown: 2021 and beyond
    - Get a sneak-peek into Acorio's 2021 Insight & Vision Report

    If you can't make it on the 26th, you can still register now and we'll send you the on-demand webinar recording later that day. 
    Register Now →
  • Common Answers For Your Biggest CSDM Questions: ServiceNow Framework Breakdown Recorded: Feb 23 2021 55 mins
    Mary Vanatta, Randie Jaffe, Terrell Purlsey, Devon Clarke
    Join us for Common Sense Answers for your Biggest CSDM Questions: Breaking Down the ServiceNow Framework.

    At 1:00 PM ET, our team will answer your top CSDM questions, like:

    - What is the Common Service Data Model?
    - What is the value of CSDM, and how do I maximize all of my data?
    - How do I align IT and the business with CSDM?
    - Plus, get data modeling examples useful for today's world
  • Return to Work in 2021: Promise a Safe Employee Experience with ServiceNow Recorded: Jan 28 2021 52 mins
    Adam Mason, Stacey Prezel
    As we dive into the New Year, Acorio's Employee Experience experts - Adam Mason and Stacey Prezel - are back to discuss what "Return to Work" looks like in 2021, based on the lessons we've learned in the past 9 months as workplaces and colleges have grappled with ongoing challenges of return to work/campus amid the COVID-19 pandemic.

    Join us live on Thursday, January 28th at 1:00 PM EST to learn:

    - How ServiceNow can help, including updates to the safe workplace apps 
    - What long-term Workplace Service Delivery looks like
    - Real-World "Return to Work & Campus" Success Stories

    If you can't make it on the 28th, you can still register now and we'll send you the on-demand webinar recording later that day. 
  • ServiceNow Predictions for 2021 Recorded: Dec 15 2020 60 mins
    Ellen Daley, Adam Mason, John Huckle, Pablo Pedreira, Meghan Lockwood
    This year, we’ve been upended with a change in velocity of what we might have expected prior to a global pandemic. But, despite it all, we learned new lessons and grew.

    So, for what Acorio's leadership can try to predict, this webinar will be a deep dive into:
    - Where technology will go
    - How we expect to see ServiceNow grow
    - Plus changes we can expect to see socially, inside and out of the "world of work"
  • 4 Customer Service Trends & Solutions to Increase Optimization and Efficiency Recorded: Nov 19 2020 58 mins
    Ajay Gautam, Toni Siragusa, Troy Jensen, Meghan Lockwood
    Join us on Thursday, November 19th at 1:00 PM ET, 10:00 AM PT for our newest webinar, 4 Customer Service Trends & Real-World Industry Solutions to Increase your Optimization and Efficiency Today.

    Sign up for the webinar and find out:

    - Top trends in Customer Service today and how to increase your customer engagement and loyalty in 2021 and beyond
    - Upgrades in CSM from ServiceNow's newest release Paris
    - Real-world stories on how Agent Workspace enables optimization and efficiencies for clients today
  • 10 Q&As on ServiceNow: How to be Smarter & More Efficient in 2021 Recorded: Oct 27 2020 59 mins
    Greg Mest, Carleen Carter, John McCormick, Allison Holt
    With four out of only 60 Certified Master Architects in the world at Acorio, we're taking advantage of our Acorians elite-level of platform expertise.

    On Tuesday, October 27th at 1:00 PM we'll dive into some of the top questions our clients and audience ask so you can get a better return on you ServiceNow investment and achieve success in 2021.

    - How do you prepare your company for "Return to Work" or create a better experience in the digital world?
    - What are the new features within ITOM I should know about?
    - What does a "crawl, walk, run" scenario look like for CSDM?
    - What are your recommendations for 2021 budgeting or resource constraints?

    Join this insightful webinar on Tuesday, October 27th at 1:00 PM ET and register today!
  • ServiceNow Paris: Transitioning to the New Future of Work Recorded: Sep 29 2020 61 mins
    Marci Parker, Wally Waltner, John McCormick, Meghan Lockwood
    Eager to find out more about ServiceNow's newest upgrade, Paris?

    Learn all about the Paris release in our upcoming webinar, ServiceNow Paris: Transitioning to the New Future of Work, including:

    - New HAM features like Asset Life Cycle Automation and Flow Designer
    - Platform-wide workspace improvements
    - Modern CSM Field Service Management enhancements
    - Plus, learn best practices for upgrading

    If you can't make it at 1:00 PM EST, you can still register now, and we'll send you the on-demand recording shortly after!

    Register Now →
  • Future Normal: 200+ Results from Acorio's Exclusive COVID-19 Survey Recorded: Sep 15 2020 58 mins
    Ellen Daley, Meghan Lockwood, John Huckle, Juliet Acuff, Sarah Carley
    Last month over 200 people in the ServiceNow ecosystem participated in Acorio's exclusive COVID-19 Insight & Vision Survey.

    On Tuesday, September 15th at 1:00 PM ET, join us live to hear the results, including:

    - COVID-19's impact on current business and business' future, plus how organizations are adapting their hiring strategies and technology roadmaps
    - The biggest challenges and risks your peers are facing in their individual roles
    - The future of business technology and digital transformation strategies

    Register Now →
  • Return to Campus with ServiceNow: 2020 and Beyond Recorded: Sep 10 2020 52 mins
    Adam Mason, Stacey Prezel, Meghan Lockwood
    With some students and faculty about to return to campus and others learning from home this year, it's clear that COVID-19 has forced Higher Ed to be flexible and adaptive in this new environment for the safety of everyone on campus.

    Join us for a candid conversation on Thursday, September 10th at 1:00 PM ET, for our newest webinar, Return to Campus with ServiceNow: 2020 and Beyond.

    - Learn from your peers facing campus returns right now, including The Ohio State University and the University of California Irvine (and more) in a roundtable discussion
    - Find out how ServiceNow solutions like CSM, HRSD, and COVID-19 and Safe Workplace apps can help universities manage and track COVID-19 in 2020 and beyond 

    Register Now →
  • Common Answers For Your Biggest CSDM Questions: ServiceNow Framework Breakdown Recorded: Jul 28 2020 56 mins
    Mary Vanatta, Randie Jaffe, Terrell Purlsey, Devon Clarke
    Join us for Common Sense Answers for your Biggest CSDM Questions: Breaking Down the ServiceNow Framework.

    At 1:00 PM ET, our team will answer your top CSDM questions, like:

    - What is the Common Service Data Model?
    - What is the value of CSDM, and how do I maximize all of my data?
    - How do I align IT and the business with CSDM?
    - Plus, get data modeling examples useful for today's world
  • The New Employee Experience: Return to Work and What Comes After Recorded: Jun 30 2020 62 mins
    Stacey Prezel, Adam Mason, Meghan Lockwood
    As we move into this next stage of the "new normal" you may be wondering, how do we return to work safely - and what are the challenges and regulations my organization should be prepared for?

    Join Acorio's VP of Solutions & Innovation, Adam Mason, Employee Experience Lead, Stacey Prezel, and VP of Strategic Marketing, Meghan Lockwood, on Tuesday, June 30th at 1:00 PM EST. The webinar will cover:

    - The state of Return to Work and real-world client examples from various industries
    - ServiceNow's new Back To Work Apps, regulations, and tactics
    - How this fits in with your overall Employee Experience and platform strategy

    If you can't attend on the 30th, you can still register now and we'll send you the on-demand recording following the live session.

    Save your seat today →
  • ServiceNow Conversations from Home: Response, Readiness,and Resiliency Recorded: Apr 23 2020 32 mins
    Tom Yeatts, Ellen Daley, Denis Seynhaeve, Meghan Lockwood
    Does your customer support feel like a contact sport this month? Unplanned volumes, remote workforces and the unprecedented scale of social change facing the world mean those on the front lines supporting our external (and internal) customers across the globe are working overtime.

    Join an All-Star Panel from the Technology C-Suite, including Tom Yeatts (CTO/Chief Strategist for MEDSLED at ServiceNow), Ellen Daley (CEO at Elite Partner Acorio) and Denis Seynhaeve (Chairman and CEO at Technology Partner 3CLogic) for a virtual roundtable discussion on Thursday, April 23rd.

    This 30-minute live panel will cover how to manage response, readiness and resiliency while supporting customers in times of crisis and share:

    - Real-time examples of enterprises and agencies on the first line of the COVID-19 crisis, and how they have quickly pivoted to support new customer demands
    - How to triage your Tier 0 through Tier 3 support to best manage your needs
    - New technology strategies – from workflows to telephony call routing – that orgs and institutions are quickly standing up to triage unique needs
    - What the Omnichannel call center of the future might look like in light of new customer support challenges
  • ServiceNow Conversations from Home: 2020 2.0 Recorded: Apr 17 2020 27 mins
    Brian Murphy, Josh Scott, Meghan Lockwood
    Join us for another virtual roundtable on April 17th with Acorio CSO, Brian Murphy, Client Partner, Josh Scott, and VP of Strategic Marketing, Meghan Lockwood as they discuss how to approach business strategy for 2020 2.0. We'll be chatting about:

    - What different layers of leadership should look like around COVID-19
    - Our recommendations for how to get ready for 2020 2.0 and what you can control for
  • The Power of Visibility: ServiceNow Software Asset Management Recorded: Apr 17 2020 86 mins
    Wally Waltner, Brendan Gaeng, Maureen McCulley, Devon Scuteri
    Join Acorio visionaries, experts and special guest customer on Friday, April 17th from 10:30AM – 12:00 Noon Eastern as we discuss how enterprises are searching for ways to increase visibility into their software licensing environment and reduce annual costs.

    During this webinar, you will hear about how Acorio and ServiceNow Software Asset Management can help:

    - Mitigate software license risk
    - Optimize your budget
    - Stay compliant and prepare for audits
    - Learn how to get to business outcomes faster
  • ServiceNow Conversations From Home: How to Run Remote IT Desks Recorded: Apr 2 2020 30 mins
    Ellen Daley, Grant Pulver, Kristin Elliott, Tom Sweeney, Meghan Lockwood
    Acorio is introducing a New Weekly Series: ServiceNow Conversations From Home, a roundtable panel for executives and customers to discuss evolving business challenges relevant in real-time. 

    What looks like “Normal” Business operations are a lot different than they were three weeks ago. Many of our clients in IT, HR, Customer Support, Finance are now adding responsibilities to providing critical operational support for their organizations.

    We are getting a lot of questions from customers asking about tips or solutions we've seen with our customers to address current challenges IT departments are facing. How do other companies prioritize everything coming in? In this talk, our experts will share their knowledge to focus on How to Run Remote IT Desks (Lessons from the Front Lines)
  • ServiceNow Orlando: Now Intelligence, Analytics & Mobility Boost Productivity Recorded: Mar 26 2020 59 mins
    Greg Mest, John McCormick, Jared Romaine, Meghan Lockwood
    ServiceNow just released its newest upgrade, Orlando!

    With Orlando, ServiceNow lives up to its “platform of platforms” strategy, continuing to develop its mobile capabilities and consumer-like experiences. To get a better understanding of all this release offers. Join this webinar to learn about the new features and upgrades like;

    - Now Intelligence: Predictive Intelligence, Virtual Agents, and Automation
    - Analytic Solutions: Cloud Insights and Advanced Risk Assessments
    - Product Enhancements: HR, Asset, CSM & more noteworthy developments
  • The State of ServiceNow: Acorio's 2nd Annual Insight & Vision Report Recorded: Feb 25 2020 62 mins
    Ellen Daley, Meghan Lockwood, Sarah Carley, Josh Scott
    During today’s presentation we’re going to cover three major themes;
    - How (and why) Digital Transformation and ESM have hit wide-scale adoption
    - The gap between ServiceNow’s value and organizational reality
    - And, the human factor in big future trends including AI and machine learning.

    So – what all of this means for you is that at the end of today’s presentation you’ll not only have a bunch of hard numbers in your back pocket but also the greater context for how ServiceNow is changing and what it means for you in 2020.
Largest Pure-Play ServiceNow Consultancy
An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. Focusing 100 percent on ServiceNow, Acorio serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.

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  • Title: The Anatomy of a 5-Star ServiceNow Organization
  • Live at: Oct 22 2019 5:00 pm
  • Presented by: Jared Romaine, Juliet Acuff, John McCormick, Meghan Lockwood
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