ServiceNow Conversations from Home: Response, Readiness,and Resiliency

Presented by

Tom Yeatts, Ellen Daley, Denis Seynhaeve, Meghan Lockwood

About this talk

Does your customer support feel like a contact sport this month? Unplanned volumes, remote workforces and the unprecedented scale of social change facing the world mean those on the front lines supporting our external (and internal) customers across the globe are working overtime. Join an All-Star Panel from the Technology C-Suite, including Tom Yeatts (CTO/Chief Strategist for MEDSLED at ServiceNow), Ellen Daley (CEO at Elite Partner Acorio) and Denis Seynhaeve (Chairman and CEO at Technology Partner 3CLogic) for a virtual roundtable discussion on Thursday, April 23rd. This 30-minute live panel will cover how to manage response, readiness and resiliency while supporting customers in times of crisis and share: - Real-time examples of enterprises and agencies on the first line of the COVID-19 crisis, and how they have quickly pivoted to support new customer demands - How to triage your Tier 0 through Tier 3 support to best manage your needs - New technology strategies – from workflows to telephony call routing – that orgs and institutions are quickly standing up to triage unique needs - What the Omnichannel call center of the future might look like in light of new customer support challenges
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An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. Focusing 100 percent on ServiceNow, Acorio serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.