Name: 4 Customer Service Trends & Solutions to Increase Optimization and Efficiency
Start: 2020-11-19T18:00:00Z
End: 2020-11-19T18:00:57.000Z
Location: BrightTALK

An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world. Our commitment is to our clients, to inspire and guide them to realize immediate ROI and ensure long-term success along their entire ServiceNow journey. Focusing 100 percent on ServiceNow, Acorio serves Fortune 1000 and Global 2000 clients in multiple industries ranging from healthcare, financial services, manufacturing, to high tech and retail.

ServiceNow's San Diego release is just around the corner - and we can't wait to tell you about it! 

Join our ServiceNow experts on Thursday, March 31st at 1:00 PM ET to learn about all the new features in the San Diego release, including: 

- Next Experience UI, Experience Builder, and Employee Center updates 
- Updates in ITSM like the rebuilt Survey Model and enhancements to Problems vs. Incidents
- New features n HR like the Anonymous Report Center 
- Plus, more like updates in Procurement, Asset, Strategic Portfolio Management, and more!

ServiceNow San Diego Release: Next Experience UI, CSM, HR & Platform Updates

Whether you're new to the Now Platform or a veteran, you may have questions about ServiceNow advancements or what's the right solution for your team's ServiceNow needs.

Acorio is here to help you answer any questions you have around ServiceNow. On Thursday, February 24th, three of our PreSales team members are tackling the top 8 questions they get from clients and prospects about ServiceNow. Our experts will dive into questions like: 

- When and why should I migrate to the new Employee Center?
- What kind of onboarding makes sense for my team?
- Do I need Advisory on my ServiceNow project?

Want to get your ServiceNow questions answered? Join us for the live webinar in 2 weeks for the chance to ask our team about your ServiceNow inquiries.

ServiceNow Insights: 8 Questions with Acorio's PreSales Team

This 2022, Acorio not only has a resolution, but a promise, to help you achieve your 2022 goals. 
 
That's why on Thursday, January 27th, our team of executives and ServiceNow experts will share expert advice to help you create your Organization Roadmap for 2022.
 
Migrating from legacy systems, consolidating a siloed structure into connective workflows, and ensuring your ServiceNow platform can both expand and mature can sound like a challenge, but we're here to make your resolutions easy to live up to - with a panel of experts ready to help you design your 2022 Organizational Roadmap for ServiceNow.
 
Don't miss out on starting your year right.

Your 2022 Organizational Roadmap: ServiceNow Expansion and Maturity

Our most anticipated webinar of the year, ServiceNow Predictions for 2022, is just around the corner.

On Thursday, December 16th, at 1:00 PM ET, 6 Acorio executives will dive into their predictions for the new year. To be a leader (and a leading organization) in 2022, you need to understand the unique challenges you'll face in the new year so you can create a roadmap for success and ample opportunities.

Get inspired today so you can soar above your competitors tomorrow with advice from our experts:

- Marci Parker, VP of ServiceNow Practice
- Adam Mason, VP of Solutions & Innovation
- Grant Pulver, VP of Client Executives
- Josh Scott, VP of Industry & Operations
- Carleen Carter, Director of Technology Initiatives
- John Chambers, Senior Principal of Transformation Advisory

Can't make it live? We'll send you the on demand-recording so you can watch the webinar whenever it works best for you!

Register for the webinar now →

ServiceNow Predictions for 2022

In this West Canadian Lunch and Learn, Acorio's UX Practice Lead, Jeremy Mandle, will walk you through: 

- User Experience (UX) strategies & guiding principles
- How to create EX/CX centric experiences with ServiceNow
- Real-World examples of best-in-class UX 
- Actionable best practices for your organization 

Don't miss out on this webinar (and free lunch on Acorio if you are in Western Canada). Register for the Lunch & Learn today!

How to Deliver Better Self-Serve Experiences Using ServiceNow

It's no secret the employee workplace is changing, with remote and hybrid work turning the tried-and-true on its head.

Next Tuesday, November 16th at 9 AM EST, join thought leaders from Acorio, ServiceNow Elite Partner, and 3CLogic, ServiceNow Technology Partner, as they explore the trends shaping tomorrow's office like: 

- The acceleration of the "Great Resignation"
- Hybrid Work and its long-term impact work employees & employers 
- How Employee Experience is transforming the way we look at Enterprise Experience

ServiceNow Roundtable: Exploring Trends Shaping Employee Experience & Work

Tory Young, Practice Lead, HR Service Delivery at Acorio, shares what Acorio is doing to help companies with Vaccine Mandate Compliance.

ServiceNow Safe Workplace: Getting Ahead of the Vaccine Mandate

Ready for a deep dive into the top enhancements from ServiceNow's newest release, Rome?

Our ServiceNow experts will share what upgrades they're most excited about within IT, HR, and CSM. Join us live on the 28th at 1 PM EST to discover: 

- The rise of the Employee Center
- 3 major enhancements for Agent visibility and efficiency 
- Enterprise Onboarding & Offboarding improvements

Plus, we'll share upgrade strategy best practices - don't miss out, RSVP to our ServiceNow Rome webinar today!

Discovering ServiceNow's Digital Renaissance, Rome: Top IT, HR & CSM Upgrades

Join Acorio's Tory Young, HR Practice lead and Jared Romaine, Director of Program Architecture, alongside HappySignals' Katie Bates, VP of Global Partnerships and Alliances as they explore the evolution of EX throughout the past year and beyond. Learn how to build employee trust and transparency in your org, tips on leveraging IT to amplify employee voices, and how to align your short-term goals to drive critical EX initiatives in this hour-long talk.

Exploring Employee Experience: Retention, Remote Work, and Measuring 'Happiness'

Acorio Vice President of Advisory Michael Beldie shares common pitfalls and challenges when it comes to business strategy and tips for success.

EXPAND: Business Strategy Pitfalls and How to Avoid Them

Acorio's Vice President of ServiceNow Practice, Marci Parker shares her insights about the necessity of Experience across the enterprise. From Employee Experience to Customer Experience and UX, Experience is no longer a bonus, but a necessity.

EXPAND: Experience from Customer to User to Employee

Acorio Vice President of Managed Services Juliet Acuff analyzes the results of Acorio's 3rd annual Insight&Vision survey, the only comprehensive yearly survey for the ServiceNow ecosystem.

EXPAND: ServiceNow Ecosystem Survey Results

Acorio Director of Client Partners Grant Pulver shares the keys to creating a Digital Transformation roadmap for ServiceNow that balances flexibility and the need for strategic planning.

EXPAND: Balancing Flexibility and Strategy in ServiceNow Roadmaps

Acorio Vice President of Strategic Marketing Meghan Lockwood shares her insight into the trends of companies using ServiceNow, and ServiceNow's own business strategy in 2021.

EXPAND: ServiceNow Trends and Strategies for 2021

Acorio an NTT DATA Company Senior Vice President Ellen Daley shares 5 ways that Digital Transformation can improve your organization, from Employee Experience to Talent Management.

EXPAND: Digital Transformation, Employee Experience, and Talent Management

In this roundtable discussion, Acorio executives, Grant Pulver and Eric Lewis, will dive into how to strategically measure the value ServiceNow brings to your organization. During this talk, we'll dive into questions like: 

- How do you measure your process efficiency or process improvements? What metrics are you tracking or would like to track?
- How do you measure if you are getting your value out of the ServiceNow Platform? Do you have your value position defined? What is value to you and how do you measure it?
- How do you measure & monitor accountability within your organizations? Are people upholding their responsibilities? What metrics should you use to measure activities?

ServiceNow Roundtable Discussion: Measure Value Metrics

Everyone is talking about CSDM, but few know how to actualize it. Join Acorio and Align Financials' experts as we dive into the meaning of CSDM 3.0, how it can help you run IT like a business, and how to get started on your own journey.

Leverage CSDM to Run IT Like a Business with ServiceNow

Want to know which KPIs ServiceNow customers are tracking or what’s on your peers’ ServiceNow roadmaps?

Join our experts and Acorio Executives as they share insights from almost 500 business leaders including:
- How ServiceNow users adapted their strategies over the past year
- How roadmaps have changed in an uncertain business climate
- Current challenges and top initiatives
- Future digital transformation trends users have in sight for 2021 & beyond

Get a "big picture" look at Digital Transformation in modern organizations, how global challenges have dictated technology strategy when it comes to both employees and customers, and how ServiceNow is being utilized throughout the Enterprise (including challenges, results, and roadmap insights).

The State of ServiceNow: Acorio's 3rd Annual Insight & Vision Report

Join us on Thursday, November 19th at 1:00 PM ET, 10:00 AM PT for our newest webinar, 4 Customer Service Trends & Real-World Industry Solutions to Increase your Optimization and Efficiency Today.

Sign up for the webinar and find out:

- Top trends in Customer Service today and how to increase your customer engagement and loyalty in 2021 and beyond
- Upgrades in CSM from ServiceNow's newest release Paris
- Real-world stories on how Agent Workspace enables optimization and efficiencies for clients today

4 Customer Service Trends & Solutions to Increase Optimization and Efficiency

ServiceNow

ServiceNow CSM

Customer Service

Customer Service Management

Customer Service Trends

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

4 Customer Service Trends & Solutions to Increase Optimization and Efficiency

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