Analytics Guides Digital Support Optimization

Presented by

Nick Sellers & Bo Young

About this talk

In a world of data, learn how analytics can help you optimize your digital support channels to yield the best ROI.

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SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, in the communications, financial services, technology, healthcare and transportation & leisure industries. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, we specialize in flexible, high-quality outsourced customer support solutions with an emphasis on inbound customer care and technical support.