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SAM is a critical part of the Asset Management discipline in ITSM. Traditional SAM simply integrates with the CMBD, but Future SAM does this and so much more. It should underpin key business decisions in Change Management, support Incident and Problem Management, and integrate fully with Configuration Management to deliver a complete and accurate view of the software and hardware asset estate. More than that, a strong SAM capability will enhance your Service Desk capability, and support project management through Hybrid IT transformation projects.