The Rise and Fall of the Empire - ITIL and Digital Transformation

Presented by

David Smith President Micromation Inc. VeriSM, ITSM, ITIL, Lean, Kaizen, ISO, TCO. Author – Implementing Metrics

About this talk

DT is altering the food chain! Is your ecosystem adapting fast enough? Listen to real-world examples of how some companies are evolving and transforming at an incredible rate fueled by technologies that didn’t even exist a short while ago. No sector or industry is immune or future proofed from what’s about to follow. Traditional big business and institutions are at risk of being displaced, becoming obsolete or made irrelevant. The pace of change is accelerating exponentially; are you adapting fast enough? What if - there was a new service management model that could help you tap into and leverage your current investments, methods and human capital to adapt more quickly. What if - this new service management model was self-organizing, just-in-time, low entry cost, flexible and elastic? What if - this new service management model inspired innovation, creativity and outside the box thinking? Would it be worth the hearing about it? This session is about how to optimize and transform IT Service Management in the digital age. In 45 minutes we’ll cover:  *How digital transformation is shaking things up *How ITSM is evolving to manage services in the digital age. *What’s VeriSM all about *What’s the new Business/IT ecosystem *What’s the new management mesh *How does governance enable innovation *How to pick up the pace *How to learn more

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