Matt Duster, Brocade; Paul Huettinger, Salesforce; Scott Bideau, Coveo
Learn how Brocade upped the game for their 400 FTE, 24/7 Support Center and their online self-service apps to achieve their business goals:
- Create effortless self-service experiences for customers and is on track to increase case deflection by more than 30%
- Use Coveo to boost relevancy and findability of content from TeamTrack, Jira, Brocade.com, Lithium and several other cloud and on-prem knowledge repositories - right inside Salesforce Agent Console and Communities
- Use the power of the Salesforce and Coveo Clouds to deploy a scalable and intelligent knowledge platform within a few months, not years!
All of this while dramatically reducing the TCO for their Support Center solutions.