Fast-Tracking Your Service Transformation with Salesforce Lightning & Coveo

Presented by

David James, Product Marketing Director at Coveo & Neil Kostecki, Sr. Product Manager - Salesforce at Coveo

About this talk

The customer community. The contact center. The self-service support site. The chatbot you’re struggling to implement. With so many customer touchpoints, how do you keep pace and transform your service delivery to ensure customers and support agents alike are delivered the most relevant content, in the right context and at the exact moment of need? Coveo for Salesforce brings AI-powered search and recommendations directly inside your Service Cloud, Community Cloud, Sales Cloud and Salesforce Platform investments. The best part? Coveo is Lightning ready. So goodbye to custom coding and hello to drag and drop components. Whether you’ve already made the switch, or you’re looking to make the transition to Lightning, we have you covered. Join us for a live demo webinar to learn how fast-tracking your service transformation using Lightning and Coveo can: - Improve the agent experience inside Service Cloud to make them more productive and proficient - Deliver more relevant digital experiences for your customers on your community or website with chatbots and case deflection workflows - Gain deeper customer insights with rich analytics and reports to help your support org make better decisions

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (43)
Subscribers (4571)
As the pioneers of cloud-based AI-powered search and recommendations, we have always been driven by making the lives of our customers easier and the relationship with their customers more meaningful. Our mission is to transform your business by helping your organization to deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every touchpoint of their journey.