A Masterclass in AI-Enabled Support Transformation

Presented by

Jessica Ruvalcaba, Relativity, and Judith Platz, TSIA

About this talk

Customers expect effortless, individualized interactions—on websites, in apps, and on the phone—and the companies who manage to leverage AI to meet these expectations are reaping business benefits and gaining competitive ground. In this 45-minute masterclass on support transformation, learn the steps that Relativity, a leading e-discovery software provider, took to create a more effortless service experience that has increased customer self-service success, reduced case resolution time by 33%, and empowered agents to do more meaningful work. Join Relativity senior manager of operations Jessica Ruvalcaba and TSIA vice president of Support Services Research, Judith Platz, to learn how you can: - Use AI to harvest data and customer intent, and stitch together experiences that are effortless and relevant for customers. - Create a culture and practice of knowledge sharing that will improve the customer and employee experience. - Get meaningful analytics to measure and continuously improve the customer experience.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (43)
Subscribers (4570)
As the pioneers of cloud-based AI-powered search and recommendations, we have always been driven by making the lives of our customers easier and the relationship with their customers more meaningful. Our mission is to transform your business by helping your organization to deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every touchpoint of their journey.