Delivering Effortless Support Experiences that Drive Business Results

Presented by

Neil Kostecki, Senior Product Manager, Coveo

About this talk

Amazon, Google and Netflix have shown us what’s possible from digital experiences. But disjointed channels, siloed information, and ‘’one-size-fits-all’’ experiences are still all-too-common among service, sales and commerce operations. Learn and see how digital experience leaders are leveraging AI to deliver interactions that anticipate customer needs and make personalized, contextual and proactive recommendations inside various Salesforce Clouds - and the business benefits they are reaping. From automation to relevance, you'll learn how you can combine Salesforce Einstein and Coveo AI to enhance your digital experiences. In this webinar, you'll learn how you can leverage AI to deliver personalized and contextually relevant self-service and support experiences that drive self-service success and agent proficiency.
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