Turning your Salesforce Community into a Case Deflection Engine

Presented by

David James, Product Marketing Director

About this talk

It’s no surprise when it comes to resolving issues and finding information, customers prefer self-service. And organizations prefer it because it dramatically reduces support costs. But if you want to make great self-service a reality on your Salesforce Community, you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help. Watch this 60-minute webinar to learn the three ways you can turn your Salesforce Community into a self-service & case deflection engine. In this webinar, we’ll: - Share case study examples of successful Salesforce Communities using Coveo - Walk through live community sites like Adobe, Logitech and Salesforce - Answer questions about how AI-powered search capabilities can help solve common challenges with case deflection
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As the pioneers of cloud-based AI-powered search and recommendations, we have always been driven by making the lives of our customers easier and the relationship with their customers more meaningful. Our mission is to transform your business by helping your organization to deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every touchpoint of their journey.