M&O Excellence Series: CenturyLink’s insights from portfolio wide benchmarking w

Presented by

Lee Kirby, Uptime Institute - CTO and Kelly Sullivan, CenturyLink - Vice President, Global Data Center Operations

About this talk

In this webinar, Uptime Institute’s CTO, Lee Kirby, will discuss how the M&O Stamp of Approval measures operational effectiveness to determine quality of service, mitigate risk, and improve performance across a portfolio of data centers. As one of the world’s leading telecommunications and colocation providers, CenturyLink has unique perspective on global IT operations and the challenges of integrating multiple facilities into a unified operation with consistent standards. CenturyLink shares insights from working with Uptime Institute to benchmark and refine operations across their portfolio of 57 data center sites. With more than half of the sites now having gone through the review process and earning the distinguished M&O Stamp of Approval, CenturyLink’s Vice President, Global Data Center Operations, Kelly Sullivan, will discuss key lessons learned thus far and actions taken, at both the site and organizational level, that are driving the standard for excellence and ensuring consistency, performance, and delivery of mission critical services to its customers.

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Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.