Annual Outage Analysis 2021 - Causes and Impacts

Presented by

Andy Lawrence, Executive Director of Research; Rhonda Ascierto, Vice President Research; Chris Brown, Chief Technical Officer

About this talk

The impact and cost of outages is growing, and remains a major industry concern in spite of improving technology and better management of availability. Join us for a lively discussion about the changing causes of outages - from software and IT configuration issues, network and power issues, and human error. We will also cover innovation and investment in cloud-based and distributed resiliency which may have helped reduce the impact of site-level failures, but possibly introduced error-prone complexity as well.

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Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operational Sustainability along with its Management & Operations reviews, FORCSS® methodology, and Efficient IT Stamp of Approval.