Hi [[ session.user.profile.firstName ]]

Cross-Journey Optimization

A deeper understanding of the customer journey is changing the way organizations engage with their customers, meaning brands who adopt customer journey optimization strategies are reaping the benefits.

The problem is, each customer undertakes a unique journey, incorporating multiple channels and exhibiting different behaviors. Although this means huge potential for engagement, tracking this behavior and making use of the data can seem like an insurmountable challenge.

As marketers, we need to move past the old metrics and campaigns that have no relevance in the new age of the customer and look at new ways to monitor cost, measure response, attribute impact and improve communications.

In this webinar, BlueVenn Principal Consultant Jim Kelly will explore this topic in more detail and discuss concepts such as ‘cross-journey communication’ to manage the customer experience.
Recorded Nov 16 2016 52 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Jim Kelly, Principal Consultant at BlueVenn
Presentation preview: Cross-Journey Optimization

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Know your customers better than they know themselves Dec 14 2016 3:00 pm UTC 60 mins
    Jemma Hardyman, BlueVenn Consultant
    Consumers are statistics, customers are people. Gone are the days of mass marketing.

    Technology and data can now combine real-time marketing, online personalization and triggered customer journeys with a Single Customer View (SCV) and your existing analytics, empowering marketers to achieve customer-centric marketing in a hyperconnected world.

    BlueVenn Consultant, Jemma Hardyman, will explain how you can use marketing insight and the power of an SCV to drive one-to-one customer experiences, delving deeper into:

    - Modern marketing foundations and how they can be used
    - Using a data-driven approach to build brand loyalty and increase revenue
    - Listening to customers to know them better, evolving your messages to meet their ever- changing preferences
    - Knowing the difference between ‘real-time’ and ‘right-time’
  • Cross-Journey Optimization Recorded: Nov 16 2016 52 mins
    Jim Kelly, Principal Consultant at BlueVenn
    A deeper understanding of the customer journey is changing the way organizations engage with their customers, meaning brands who adopt customer journey optimization strategies are reaping the benefits.

    The problem is, each customer undertakes a unique journey, incorporating multiple channels and exhibiting different behaviors. Although this means huge potential for engagement, tracking this behavior and making use of the data can seem like an insurmountable challenge.

    As marketers, we need to move past the old metrics and campaigns that have no relevance in the new age of the customer and look at new ways to monitor cost, measure response, attribute impact and improve communications.

    In this webinar, BlueVenn Principal Consultant Jim Kelly will explore this topic in more detail and discuss concepts such as ‘cross-journey communication’ to manage the customer experience.
  • Optimizing customer journeys with the American Automobile Association (AAA) Recorded: Oct 18 2016 40 mins
    Terry Chegwin, AAA & Andrew Smith, BlueVenn
    Find out how the world’s largest motoring services organization keeps one step ahead with more effective customer analytics and customer journey management.

    Join Andrew Smith, Sales Director at BlueVenn and Terry Chegwin, Insights and Analytics Manager at the American Automobile Association (AAA) as they discuss strategies for utilizing the BlueVenn Customer Journey and Analytics platform to accelerate its marketing capability. Using the BlueVenn Closed-Loop marketing methodology, Terry will talk about how AAA can deploy sequences of strategies, combining its, mobile, digital and offline channels.

    You will learn:

    •The fundamentals of the BlueVenn closed-loop marketing methodology
    •The importance of a Single Customer View for AAA
    •How AAA can build and coordinate complex, multi-tiered campaigns
    •How AAA look to move their members through customer journeys based on their behavior
  • Intervening in the Customer Journey Recorded: Jun 30 2016 53 mins
    Jim Kelly, Principal Consultant at BlueVenn
    A successful relationship between a marketer and the customer has always been a two way interaction over a period of time. Modern real-time personalization capabilities now provide the platform for marketers to have a live conversation with their customers. They can intervene in the customer journey by personalizing the experience with relevant suggestions and continuous learning of the customer’s desires and choices.

    Whereas the customer journey once began at the point of purchase, the use of anonymous data can now drive the customer experience earlier than ever possible. In this webinar Marketers, CRM and eCommerce professionals will learn:

    - The 4 ways of intervening in the customer’s journey to optimize purchases.
    - How to combine batch and realtime capabilities to drive personalization.
    - Key considerations for a personalization project.
  • Intelligence vs Wisdom Recorded: Jun 16 2016 46 mins
    Jim Kelly, Principal Consultant at BlueVenn
    Marketers are all gathering large volumes of customer data and business intelligence. However, simply gathering data to power intelligence isn't enough, the data must be able to better inform the marketer to make business-changing decisions - it must provide wisdom!

    This webinar is suitable for Marketing & CRM professionals to learn:

    - How to transform data into marketing-ready data.
    - How to effectively progress from data to decisions to campaigns.
    - How to understand customers from different perspectives.
    - How to build a journey towards a single view of your customers.
    - Key considerations for creating a data-driven organization.
  • Blue Group - Closed-loop Marketing Recorded: May 12 2016 4 mins
    Blue Group
    At Blue Group we reinvent the way marketers connect with their customers. Working with organisations from the retail, travel, leisure, hospitality, gaming, finance and media sectors, we inspire more intelligent, informed and effective marketing decisions.

    Our data analytics and Single Customer View solutions offer greater customer insight, empowering marketers to discover up-sell and cross-sell opportunities and respond intelligently to changing marketing conditions, while our closed-loop marketing methodology enables relevant, real-time and multi-channel communications on a one-to-one basis.
Live webinars for marketers on SCV, analytics & real-time marketing
BlueVenn provide customer analytics, Single Customer View and customer journey technology solutions to marketers at 400 organizations across the globe. Using a 'closed-loop' marketing methodology we empower marketers to intelligently converse with their customers and run regular educational webinars on topics such as Single Customer View, Personalization, Real-time Marketing, Customer Analytics and Customer Journey planning.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Cross-Journey Optimization
  • Live at: Nov 16 2016 4:00 pm
  • Presented by: Jim Kelly, Principal Consultant at BlueVenn
  • From:
Your email has been sent.
or close