Digital Transformation in Health Care: Covered California Case Study

Presented by

Jennifer Royer, DocuSign; Austin Walls-Barcellos, Covered California; Paul Clanton (moderator), Center of Digital Government

About this talk

Covered California – the state of California’s official healthcare marketplace – helps ensure individuals, families and small businesses can find low-cost health insurance. But paper-based processes previously made it harder for the organization to quickly and efficiently provide coverage to citizens who needed it. So Covered California implemented a digital agent enrollment process to streamline internal administration and offer customers a higher level of service. Watch this webinar to hear the story of Covered California’s digital transformation, and how accelerating digital agreements and signatures can help your agency provide better citizen-facing services. Topics covered: - Redesigning core government processes - Achieving more by integrating digital systems - Measuring impact and time savings - Automating workflows to reduce errors and incorrect information - Improving compliance and security with digital audit trails

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