Provide Better Customer Experience & the Right Content with a Modern PIM

Presented by

Doug Lavelle, IT Management Consultant at School Specialty,Inc.

About this talk

As enterprises move towards a unified commerce paradigm, moving products faster and improving customer experience across channels has never been more important. The foundation for your competitive differentiation is not just trusted content, but also delivering relevant information to the micro-segments and gathering insights for improved customer loyalty. A modern PIM (Product Information Management) system is what integrates product content across the purchase lifecycle of a customer. School Specialty Inc. (SSI) has embarked on a customer-focused transformation experience and streamlined internal processes with a modern PIM platform as their foundational elements in aligning digital transformation with business strategies. Speaker Bio: • 20 years of IT/IS management and technical experience • MDMCenter iImplementation for School Specialty • Lead implementation of a full ERP (Infor M3) solution for OtterBox • Over 9 years with Staples/Corporate Express as the Director IS Contract Systems, responsible for leading the development and architecture groups of e-Commerce, PDM, ERP, SFA, Process Architecture and Technical Architecture

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Riversand is an innovative leader in Multi-domain MDM and PIM powering leading enterprises across the world. Riversand's single integrated, scalable and robust multi-domain MDM platform caters to a variety of use cases across multiple verticals. In addition Riversand offers specific solutions such as Vendor Portal, Spare Parts Management, Material Master, GDSN on-boarding, Media Assets Management, Print Publishing etc. Riversand’s solutions enables its customers by accelerating time-to-market, improving efficiency and increasing customer engagement.