Conversational Commerce – The next phase of omnichannel customer experience

Presented by

Ben Rund, VP Business Development Europe and Eleftherios Hatziioannou Co-Founder, Smoope

About this talk

In recent years a new channel has entered the omnichannel stage. It is called “conversational commerce”. Now is time the conversational commerce comes of age and companies adopt it for their customer engagement strategy. The new paradigm is to own your customer experience. Combining a 360-messaging with a 360 view of your most important data about your customers, products, services, locations and more takes customer experience and agility to the next level. In this webinar you will learn: * What is conversational commerce * How to improve customer service with messaging * How to grow sales with relevant messaging * How to build a (master) data foundation to for the next phase of omnichannel customer experience.

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