How technology can help banks serve their customers more safely

Presented by

Innovate Finance

About this talk

The Coronavirus pandemic has brought into sharp focus on how banks can provide their services with less contact. Technology has a vital part to play – and if we look at the different banking technologies available – not just in the UK but across the globe – we’ve seen how banks are adapting to this ‘new normal’. The webinar would discuss how banks have had to adapt to the restrictions imposed – but still maintain banking provision for personal and SMB financial needs including providing – - Remote services: Interactive Teller Machines – how this technology hasn’t been taken up in the UK, but is prevalent across the US and Middle East. Coronavirus has shifted ITM perception and it offers some important benefits in keeping banking running. Remote deposit capture (the ability to deposit a cheque via an image on your mobile banking app has important) has important relevancy today for small businesses – enabling them to do their banking from the safety of their business or homes - Contactless and pre-staged transactions – minimising touch points at the ATM by enabling contactless authentication and pre-staged transactions to be fulfilled at the ATM. With Coronavirus, it’s all about minimising consumer touch points at the ATM – by removing the need to insert your card (additional plus around reducing card skimming) or using the keypad for authentication or touchscreen when running the transaction. - Scalable customer service solutions – providing banks mobile-first technology to reach customers in an easy, non-disruptive way and vice versa Moderator: Rashee Pandey, Head of Partnerships, Innovate Finance Panelists: Douglas Orr, CEO and Founder, Novastone Filip Surowiak, General Manager UK, viacash Fiona McDade, Global Marketing Director - Financial Software Solutions, NCR Tom Bull, Associate Partner - Head of FinTech, EY

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Innovate Finance, the independent membership based industry organisation that aims to advance the UK’s standing as a global leader in FinTech and BrightTALK have teamed up to bring the latest debates, trends and thought leadership in financial technology.