Workplace Distancing: Adapting Fraud Operations to COVID-19

Presented by

Julie Conroy, Research Director, Aite Group & Ayelet Biger-Levin, Vice President Market Strategy, BioCatch

About this talk

Within a remarkably short period of time, COVID-19 has dramatically altered the way in which the global population works, transacts, and interacts. The ability to quickly build a remote-enabled workforce and adhere to social distancing requirements has necessitated a rapid adjustment for how fraud and AML teams work. For financial services firms, the problem is even more profound as they prepare to support the increase in consumer transactions and manage the expected increase in fraud that comes along with it. In this webinar, Julie Conroy, Research Director, Aite Group, will present best practices and lessons learned from financial services firms adjusting to operations with a largely remote workforce and the effect on fraud management. Ayelet Biger-Levin, VP of Market Strategy, BioCatch, will provide guidance on strategies that can be used to automate fraud operations and protect digital channels.

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