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How Centers of Excellence Speed Up Digital Process Automation

The Stone Coast Story – Digital Transformation Webinar Series
Right now digital leaders are using Centers of Excellence (CoEs) to speed up digital change in the enterprise. According to Gartner, “Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”

In this interactive session you’ll hear the story of hedge fund administration and consulting firm Stone Coast, currently building their CoE team to provide digital leadership, best practices and training in order to embed a culture of process digitization.
Join us to explore:

•When a CoE is the right strategy for accelerating progress
•Four practical steps in building your Center of Excellence
•Why Stone Coast Fund Services chose to build its CoE
•Your questions about how to create your own CoE

Can’t make this date? Register now and we’ll send you the recording and slides.
Recorded Dec 6 2016 63 mins
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Presented by
Derek Marshall - PMO Manager, Stone Coast Fund Services and Ana de Miguel Gazquez – Customer Success Manager, Bizagi
Presentation preview: How Centers of Excellence Speed Up Digital Process Automation

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  • The 3 Essentials of Digital Transformation & How to Deliver Them Recorded: Jul 25 2017 40 mins
    Rob Koplowitz, VP and Principal Analyst at Forrester Research and Steve Tassell, Bizagi
    Is your digital transformation moving in the right direction? We know that there are three essential business imperatives that organizations need to act on: delivering better customer experiences, improving operational efficiency, and managing regulatory compliance.

    Wherever you are in your journey, process automation is recognized as a foundation for meeting these digital transformation goals. So join Bizagi and guest speaker Rob Koplowitz, VP and Principal Analyst at Forrester Research, as we explore the role of ‘Digital Process Automation’ in digital transformation and discuss real-life stories of how it has helped companies to:

    •Deliver digitally-led omni-channel customer experiences
    •Improve operational excellence, efficiency and agility
    •Manage data, privacy and processes to meet regulatory compliance
    •Innovate at the speed of changing customer expectations in your industry

    Who should attend: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.

    About Rob Koplowitz

    Rob’s research focuses on business process management as well as artificial intelligence and cognitive computing. Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Rob brings many years of experience in enterprise software consulting, product marketing, product management, and strategy
  • Digital Transformation: How to Deliver Exceptional Customer Service Recorded: Jun 22 2017 28 mins
    Rafael Izquierdo, Executive Vice President - Seguros Universal, Juan Manuel Mogollon, VP LATAM - Bizagi
    The insurance industry is facing increasing competition with the rise of technology and challenger brands. To continuously thrive in this competition, established players need to deliver exceptional service in order to attract and retain customers.

    Register for this webinar to hear how Seguros Universal, an vehicle insurance provider based in the Dominican Republic, defends its market share with exceptional services, and how the company automates claims process to provide comprehensive and robust case management and analytics.

    Rafael Izquierdo, Executive Vice President of Administration, Risk, Legal and Compliance will discuss how the company:

    -Defended its market share with service excellence
    -Delivered faster, more productive and error-free processes
    -Reduced vehicle part returns by 30%

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Transforming Healthcare using Artificial Intelligence and Micro-Learning Recorded: Jun 22 2017 33 mins
    Morgan Porter, CTO Mentis Neuro & Barbara North, CDO Mentis Neuro
    In healthcare digitalization holds huge potential for improving and saving lives. Mentis Neuro, a leading US based neuro-rehabilitation provider, is pioneering cutting edge Artificial Intelligence (AI) to transform staff efficiency and the patient experience.

    Join Morgan Porter (CTO) and Barbara North (CDO) as they discuss how AI and contextualized micro-learning are:

    -Transforming the patient experience for the digital age
    -Providing real-time training information to staff exactly when they need it
    -Ensuring Mentis Neuro Health meets important healthcare regulations

    Who should attend: Digital Technology leaders, Application Development Leaders, IT and Business Process Professionals
  • Digital Transformation: How to Model Human Behavior in Digitization Recorded: Jun 22 2017 27 mins
    Frank Beyer, Former Senior Business Process Management at Kyocera Document Solutions Europe
    Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.

    One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?

    Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.

    Register and hear Frank Beyer and Bizagi discuss:

    •How to model human activities into digital processes
    •How to break the cognitive barrier to embark on RPA
    •The impact and hidden benefits of digitizing human activities


    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Digital Transformation: How to Deliver Scalable Core Banking Solutions Recorded: Jun 22 2017 21 mins
    Alexei Fey, Data Action - CTO/General Manager Technology
    Data Action is a leading software and services provider for the Australian mutual banking industry. The company provides a full suite of banking solutions, from core banking right through to custom digital experiences based on the latest technologies and industry requirements - optimized to align with client needs.

    For Data Action, the ability to deliver flexible and scalable operations to 30 banks is a differentiating advantage. How does the company achieve it?

    Register and hear Alexei Fey, CTO of Data Action, as he discusses:

    •What does lending look like from a customer’s experience
    •How to focus on retaining existing customers
    •How to manage the expectation of digital customers
    •How to deliver ROI quickly

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Digital Transformation: Going Paperless and Mobile with Process Automation Recorded: Jun 22 2017 17 mins
    David Schenke, WL Bank - Application Development Manager
    Going paperless not only helps with the environment but also saves time, money and improves security. WL Bank, a specialist for real estate financing, shares its journey of going paperless for critical decision making process.

    David Schenke, Application Development Manager of WL Bank, will discuss:

    •How process automation improves decision making
    •How mobility empowers stakeholders to be agile and responsive
    •How WL Bank is transforming to a paperless organization

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Digital Transformation: How to Improve New Customer On-boarding Recorded: Jun 22 2017 28 mins
    Darren Hart, Alpha Card - CIO
    Organizations all industries face the imperative of driving profitable growth while improving customer services. There is also need to meet increasing regulatory compliance, especially for financial services organizations.

    Register this webinar to hear how Alpha Card, a joint venture between American Express BNP Paribas providing card issuing and acquiring services, creates a consistent cross-brand customer experience, maximizes service productivity, and meets regulatory compliance. Darren Hart, CIO of Alpha Card will discuss how the company:

    •Created a consistent customer experience
    •Reduced customer acquisition cost and remediation
    •Achieved regulatory compliance

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • How Does adidas Automate and Integrate Digital Operations? Recorded: Jun 22 2017 23 mins
    Mohammed Ghadban, Business Analyst - Adidas and Gerhard Unger, VP DACH - Bizagi
    Want to know how manufacturing and retail giant adidas tackles IT integration? With 500 sales operations, 400 factories and over 10,000 staff around the world, adidas has a strategic and dedicated team for Global Integration Services – connecting disparate systems and data to save time and effort across the business.

    Join Mohammed Ghadban of Adidas to hear how this team has:

    •Added a layer of agility on top of the systems adidas was already using
    •Integrated process automation with technologies including SAP and SharePoint
    •Adopted the agile development methodology by using an agile digital platform

    Who should attend: Digital Technology leaders, Application Development Leaders, IT and Business Process Professionals
  • How a Digital Business Platform Can Provide a Multi-Channel Customer Experience Recorded: Jun 21 2017 30 mins
    Roberto Biondini, Bizagi - Solutions Consultant
    Watch a demonstration of an end-to-end loan application built with Bizagi. The demonstration will show how a modern organization can deliver a customer experience across multiple channels, both from the perspective of the customers and the employees. The demonstration will also cover the process model for this application, designed with Bizagi Modeler and brought to life with Bizagi Studio.

    Register now to see how the Bizagi digital business platform can provide an engaging customer experience by:

    •Empowering end users with personal, contextualized experiences
    •Interacting with cloud applications and social media platforms
    •Wrapping around existing legacy systems.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Redefine the Customer Experience to Drive Acquisition and Retention Recorded: Jun 21 2017 23 mins
    Neil Simpson, Innovelocity - Founder
    Putting customers at the center of the business is easier said than done. To be successful, organizations must address underlying factors impacting poor experience, often this stems back to inefficiencies within the operating model which stifles innovation.

    Join Neil Simpson, Founder of Innovelocity and Tom Pope from Bizagi who will address:

    •Investing in the customer experience to increase competitive advantage
    •The challenges and pitfalls of putting the customer first
    •Real world examples of improving the CX in traditional businesses

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals and Architects
  • How a Digital Business Platform Can Help You Reach GDPR Compliance Recorded: Jun 21 2017 29 mins
    Knut Stegelman, Bizagi - Solutions Consultant
    Watch a demonstration of how Bizagi can help you react to the risk of fatal data breaches and minimize their impact. The demonstration will show how an organization can become compliant protecting consumer data preventing severe financial consequences. The demonstration covers the process model for this application, designed with Bizagi Modeler and brought to life with Bizagi Studio.

    Register now to see how the Bizagi digital business platform can mitigate your risk of non-compliance with practical tips on:

    •How to adopt an approach to build fast and change quickly adapting to legislative changes
    •How to integrate third-party technology using disruptive technology as an enabler to stay competitive and compliant
    •How to drive digital business automation across operations to eliminate errors, protect data and delight customers.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • How to Prepare for the Enforcement of the EU GDPR in 2018 Recorded: Jun 21 2017 30 mins
    Holger Sutzke, Bizagi - Financial Services Lead DACH and Martin Stepanek, Business Process Management Consultant
    As any business with customers in the EU should know, the General Data Privacy Regulation (GDPR) will become law and be enforced from May 2018. Time is short, and becoming GDPR compliant means facing the biggest ever changes in privacy rules and finding ways to protect private data or face commercially damaging fines and reputational risk.

    Register now to discuss the major challenges of becoming GDPR compliant and how technology can be the pivotal enabler of change including:

    •How GDPR forces a step change when designing new products and services
    •Which technologies to look for that help protect and react against data breaches thus minimizing consequences
    •A practical GDPR checklist to help you get started

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals and Architects, Compliance & Risk Management Leaders
  • How a Digital Business Platform Fosters Efficiency and Innovation. Recorded: Jun 21 2017 25 mins
    Lisa Lafayette, Bizagi - Solutions Consultant
    Learn how Bizagi builds engagement to gain value by managing resource expectations that can seamlessly provide a connected customer experience. This demonstration covers the process model for this application, designed with Bizagi Modeler and brought to life with Bizagi Studio.

    Register now to see how a Digital Business Platform can help you to gain value quickly by:

    •Accelerating the uptake of new technologies to optimize core capabilities with higher efficiency and lower costs.
    •Enabling collaboration of teams that deliver value and an experience customers care about
    •Fostering a culture of rapid innovation through building fast and changing quickly

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • How to Shape Digital Transformation for Operational Efficiency Recorded: Jun 21 2017 33 mins
    Derek Miers, MWD Advisors - Principal Analyst
    So often, transformation programs set out to deliver dramatic improvements in operational efficiency. Yet these programs commonly fail to connect the world of outside-in design thinking and customer experience, with the operational excellence required for cost reduction. Executives often feel they can just dictate the result and then hold managers accountable for the benefits.

    Join Derek Miers, industry analyst from MWD Advisors as he discusses why transformation success relies on:

    •Engaging your people including three fundamental phases of engagement needed to create the conditions for long-term transformation success
    •How to focus and configure core business components to serve multiple customer segments and experiences
    •Enabling innovation at the edges industrializing both the core business elements and the outcomes delivered to customers.
    •Reinventing how you deliver value is the why; digital transformation becomes how the organization innovates.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • An Anthropological Blueprint for Business Success in the Digital Age Recorded: Jun 20 2017 42 mins
    Ade McCormack, Digital Transformation Strategist
    The industrial era, for all its benefits, has relied on humans behaving as process-driven machine components. That is changing as we enter the digital age. Organizations that recognize this reality and act will thrive, despite the unheralded uncertainty and volatility we are experiencing.

    Join Ade McCormack, one of the leading Industry Digital Strategists as he makes the case for this hypothesis, and shares with you a framework for structuring your organization such that nature becomes your business partner. It will also highlight how business models, talent, leadership, culture and risk management are evolving.

    By attending this webinar, you will:

    •Understand the forces that are driving digital transformation.
    •Appreciate the impact digital is having on business models, talent and leadership.
    •Acquire a blueprint that will enable you to capitalize on this transition to the digital age.

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Robotic Process Automation or Business Process Management, or Both? Recorded: Jun 20 2017 33 mins
    Craig Le Clair, Forrester Research - Vice President, Principal Analyst
    Robotic process automation (RPA) is gaining the interest of many enterprises. It’s easy to see why; Enterprises everywhere are under immense pressure to digitize operations and they see a future where routine operations are fully automated. But how does RPA fit alongside BPM in a broader digital process automation strategy?

    Join us to hear Forrester analyze the current state of the process automation market, examining RPA's relationship to artificial intelligence (AI) and business process management (BPM), before proposing a blueprint for an overall digital operating model.

    Forrester's Craig Le Clair will provide insights from across leading digital process automation projects, including:

    •A model for the interaction between RPA, AI and BPM
    •How to overcome the challenges of governance, CoE and security
    •How to facilitate the relationship between Business, Technology and BPM

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals
  • Four Success Factors for Digital Transformation Recorded: Jun 20 2017 43 mins
    Gustavo Gomez, Bizagi - CEO
    Like all change programs, successful Digital Transformation requires the proactive management of factors including risk, culture, skills, technology and business alignment. Leading companies are going beyond this and harnessing talent from across the business to drive rapid digital change.

    The question is: who are the people you can't deliver digital transformation without?

    Join Bizagi's CEO, Gustavo Gomez, to hear findings from Bizagi’s independent global study into successful digital transformation programs. By joining, you will learn practical lessons in how to:

    •Fight & beat resistance to change
    •Ensure business & IT alignment
    •Identify the key agents of digital change in your business

    Who should attend: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Bizagi - The Digital Business Platform Demonstration Recorded: May 24 2017 61 mins
    Laurie Sinnett, Senior Consultant, Bizagi
    Watch a demonstration of an end to end loan application built with Bizagi. The demonstration will show you how you can deliver a customer experience across multiple channels both from the perspective of the customers and the employees. Also, walk you through the process model for this application, designed in the Bizagi Modeler.

    Bizagi is a digital business platform that wraps around existing legacy systems to transform organizations into agile, engaging and connected digital businesses. The platform comprises of Bizagi Modeler to design the process models, Bizagi Studio to turn process models into running applications and Bizagi Engine to run the applications enterprise-wide.

    Headquartered in the UK with customers across the world, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age.

    For more information, please visit www.bizagi.com
  • Digital Transformation: 5 Key Capabilities for Your Technology Platform Recorded: May 18 2017 62 mins
    Neil Simpson - Innovelocity Founder, Jeff Klotz - Bizagi Solutions Consultant, Steve Tassell - Bizagi Product Marketing
    Organizations in every industry face the increasing threat of disruption from new business models and so they must transform to thrive in a digital economy. Leaders tasked with bringing about change, need to invest in technology that will accelerate an organization’s journey to becoming a digital business

    Join Bizagi and Innovelocity as we discuss the essential characteristics of a digital business platform.

    Register now and join in the discussion covering:

    - The role of technology in transforming a business
    - What is a digital business platform?
    - The five essential characteristics of a digital business platform
    - How does a digital business platform accelerate your transformation journey?

    Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.
  • Digital Transformation: How to Mitigate Risks in your Financial Processes Recorded: Mar 21 2017 49 mins
    Rob Larson, Product Manager - Stone Coast Fund Services and Mike May, Financial Services Lead North America - Bizagi
    Is your data working for you? Or against you?

    Right now organizations across the globe are looking to digitize and automate financial processes in order to save time, reduce risk, ensure regulatory compliance and create competitive advantage.

    Watch this session with Bizagi and Rob Larson of Stone Coast Fund Services to discuss how a growing number of organizations are digitizing core financial processes using process application platforms.

    Watch now to learn about strategies for:

    -Reducing risk and inefficiencies in your financial processes
    -Creating cross-functional digital processes that break down silos
    -Accelerating digital innovation in day-to-day operations
    -Unlocking new insights for competitive advantage

    Who should attend: IT and Business Process Professionals, Digital Transformation Leaders, Application Development Leaders, Digital Product Managers, Financial Process Owners.
Time to Digital
We create the power to ignite digital transformation by delivering rapid process automation across the
enterprise. Our digital business platform wraps around existing IT systems, giving organizations the
immediate business agility and process orchestration required to compete in the digital economy.

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  • Title: How Centers of Excellence Speed Up Digital Process Automation
  • Live at: Dec 6 2016 4:00 pm
  • Presented by: Derek Marshall - PMO Manager, Stone Coast Fund Services and Ana de Miguel Gazquez – Customer Success Manager, Bizagi
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