Dan Ortega - VP Marketing at Blazent
1. What are they? An accurate inventory of what assets and configuration items exist in your IT ecosystem is the foundation of your CMDB. Your asset/CI Records may come from discovery tools, physical inventories, supplier reports, change records, or even spreadsheets, but whatever their origin, you must know what assets you have in your environment.
2. Where are they? Asset location may not seem relevant at first, but the physical location of hardware, software and likely infrastructure impacts what types of SLAs you can provide to users, the cost of service contracts with suppliers and, in some areas,
3. Why do we have them? Understanding the purpose of an asset is the key to unlocking the value it provides to the organization. Keep in mind that an asset’s purpose may change during time as the business evolves.
4. To what are they connected? Dependency information is critical for impact assessment, portfolio management, incident diagnosis and coordination of changes.
5. Who uses them? User activities and business processes should both be represented in the CMDB as CIs (they are part of your business/IT ecosystem).
6. How much are they costing? Assets incur both direct and indirect costs for your organizations. Some examples may include support contracts, licensing, infrastructure capacity, maintenance and upgrades, service desk costs, taxes and management/overhead by IT staff.
7. How old are they? Nothing is intended to be in your environment forever. Understanding the age and the expected, useful life of each of your assets helps you understand the past and future costs (TCO) and inform decisions about when to upgrade versus when to replace an asset.
8. How often are they changing? Change requests, feature backlogs and change management records provide valuable insights into the fitness of the asset for use (both intended use and incidental).