Pulin Bhatt, Olivier Van Der Vreken
As digital transformation moves from vision to reality, many organizations are still struggling with manual, disconnected processes. Gaps between systems, people, and functional groups stifle the cross-functional innovation needed to produce true transformation.
IT teams that are leading the charge in the digital era are adopting solutions that integrate systems, automate enterprise-wide workflows, and offer a collaboration platform that transcends functional silos. They are automating key processes across IT, PMO, HR, Security, and Facilities.
Join three IT leaders as they discuss how they are creating a unified service experience, boosting productivity, and making work flow.
Pulin Bhatt, Director of Client Services, The University of Texas at Dallas
Pulin is a management professional with 10+ years of diversified experience ranging in managerial to technical skills. Proficiencies in programming languages, advanced computer programs, and database management. Employs highest levels of customer service and quality controls in daily management practices, to ensure stakeholder satisfaction and repeat success.
Olivier Van Der Vreken, Senior Analyst, Operational Efficiency, CAA-Quebec
Olivier has over 20 years of experience as an Customer Service/User Support Manager. He is a Cherwell do-it-all expert at CAA-Quebec and is experienced in operational efficiency, process automation, and UI/UX. He also has the ITIL v2 certification.