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How to Build a Business Case for a New ITSM Tool

How to sell the vision and high-level business objectives for new ITSM initiatives

Before an ITSM vendor selection begins, a solid case is required. Demonstrating the business value of IT service management to the business may be the biggest challenge you face, and may also be the most important role you play as an IT leader.  You will learn how to successfully build a business case for a new IT service management solution by understanding:

• How to identify specific business imperatives and demonstrate how improved ITSM processes add value to the business.
• How to determine the total economic impact of changing your ITSM solution.
• How to perform key calculations required in you presentation to the person or group who will review and approve your business case.

Don't reinvent the wheel when it comes to developing a business case for an ITSM tool. Gain instant access to get the tried and true insights and tools necessary to jump start your ITSM initiative!
Recorded Aug 12 2016 40 mins
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Presented by
Jarod Greene, VP Product Marketing, Cherwell
Presentation preview: How to Build a Business Case for a New ITSM Tool

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    As enterprise-wide business processes become increasingly digitized, IT has an opportunity to play a critical role in enabling line-of-business functions outside IT. At the same time, workforce demands for instantaneous and seamless self-service—as well as a single platform for request fulfillment—turn this opportunity into a mandate. Enter “Enterprise Service Management,” an approach that extends service management technology and practices across the enterprise, offering a single record of engagement for users, whether they require services from IT, Human Resources, Legal, Facilities, or any other business function.

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    * Five prerequisites for a solid AI foundation, and the order in which they should be implemented

    * Capabilities your ITSM platform must support in order to take advantage of AI
  • How Artificial Intelligence Will Transform ITSM Forever Recorded: Nov 28 2017 31 mins
    Jarod Greene, VP of Product Marketing, Cherwell
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    Join us to hear about

    * The promise of AI for the service desk and the workforce
    * Prerequisites for successfully embracing AI
    * Practical steps you can take now to lay a strong foundation

    Fast Forward to the Future of AI-Enabled ITSM.
  • ITSM Expert Roundtable - Adapt or Perish: The Future of ITSM Recorded: Nov 15 2017 63 mins
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    What's next in the world of IT service management? With a constantly evolving technology landscape and emerging business needs, there's much for ITSM practitioners to consider as they plan for the future. Join this panel of ITSM experts, and learn how the rise of artificial intelligence, along with a rapidly changing workforce demographic, will change IT service delivery as we know it. You’ll come away with a solid understanding of how the service desk needs to evolve, the opportunities and challenges AI presents, and practical steps for your IT team to take NOW in order to lay the groundwork for future success.
Powerful & Intuitive Software for IT Service Management—and Beyond
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade.

Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

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  • Presented by: Jarod Greene, VP Product Marketing, Cherwell
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