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How to Meet the Demands of the Modern IT User

Give Business Consumers Best-of-Breed Tools to Improve Productivity

See how Cherwell Service Management helps your IT team meet the demands of today’s business consumer with a modern, streamlined and easy-to-use self-service portal and service catalog. Learn how to: 1) Adopt a Customer-Centric Approach
2) Strengthen IT Technician Skill Sets
3) Improve Support Interactions with Context

See how One-Step Visual Workflows allow you to easily customize workflows and automate tasks, expediting and improving service delivery to your end users. Learn about Cherwell’s Theme Editor, which enables you to customize your self-service portal(s) to match your corporate brand and increase utilization. Lastly, understand how Cherwell integrates with a wide range of third party solutions, allowing business consumers and IT to use best-of-breed tools to improve productivity.
Recorded Aug 19 2016 41 mins
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Presented by
Jarod Greene, VP Product Marketing, Cherwell & Brian Rieb, Technical Marketing Manager, Cherwell
Presentation preview: How to Meet the Demands of the Modern IT User

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  • ITSM 2020: How to Develop Your 3-Year Roadmap Recorded: Dec 6 2017 49 mins
    Jarod Greene, VP of Service Management Strategy
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    * Five prerequisites for a solid AI foundation, and the order in which they should be implemented

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    Jarod Greene, VP of Product Marketing, Cherwell
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    * Prerequisites for successfully embracing AI
    * Practical steps you can take now to lay a strong foundation

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    Jarod Greene, VP of Product Marketing, Cherwell
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  • How to Shift Left with IT Service Management Recorded: Oct 10 2017 43 mins
    Jarod Greene, Vice President of Product Marketing - Cherwell Software
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    •Increase productivity by using resources in the best possible way
    •Boost operational efficiency for time and cost savings
    •Measure and analyze your shift-left initiative
    •Improve ROI for both people and technology

    Accelerate ITSM transformation with a new approach.
  • Top Ten Things to Consider When Implementing a Service Desk Recorded: May 22 2017 32 mins
    Doug Tedder, Principal, Tedder Consulting
    Service catalogs are one of those service desk terms we've all heard of, but some of us do not have the time, resources, or a clear idea of how to create and manage an effective one. With a little bit of thought and planning, the service catalog can become one of the most valuable artifacts of your entire ITSM implementation. Doug Tedder, ITSM and IT governance consultant, will provide:

    * Critical factors to consider before developing your service catalog
    * The top things companies don't think about when thinking about a service catalog
    * Tips to consider before implementing and managing an effective service catalog

    About the Presenter:

    Doug Tedder is the principal of Tedder Consulting LLC, an ITSM and IT governance consulting practice. Doug is a strategic, innovative, and solutions-driven service management professional with more than twenty five years of experience across a variety of industries. He is a resourceful, pragmatic, and hands-on leader with a proven track record of success implementing ITSM processes, focusing on value delivery and organizational transformation.

    Doug is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Doug is a frequent presenter at industry user group meetings, webinars, and conventions. He is also a former president of itSMF USA.
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Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade.

Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

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  • Title: How to Meet the Demands of the Modern IT User
  • Live at: Aug 19 2016 5:00 pm
  • Presented by: Jarod Greene, VP Product Marketing, Cherwell & Brian Rieb, Technical Marketing Manager, Cherwell
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