Hi [[ session.user.profile.firstName ]]

Incident Management Isn't Just a Process Within IT

ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. Each stage of the entire ITIL Service Lifecycle provides value to the business. In this short webcast, ITIL v3 Master Anthony Orr discusses the Incident Management process as it relates to overall business strategy. He discusses the do's and don'ts in planning your Incident Management strategy. Learn best practices from ITIL from Author and Examiner Anthony Orr.
Recorded Oct 7 2016 6 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Anthony Orr, ITIL Author & Examiner
Presentation preview: Incident Management Isn't Just a Process Within IT

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Do’s and Don’ts for Implementing ITIL in Your Organization Dec 15 2016 8:00 pm UTC 30 mins
    Anthony Orr, ITIL Author & Examiner
    ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. ITIL v3 Master Anthony Orr covers four areas of ITIL processes: Incident Management, Problem Management, Change Management, and DevOps. Be sure to download the ‘How to Apply ITIL Processes’ guide in Attachments, which contains detailed lists of ITIL Do’s and Don’ts covered in this webinar, along with additional ITIL resources. This session is a compilation of the four short ITIL webinars on our BrightTALK channel.
  • Creating a Consumer-Like Experience for Your Customers Recorded: Nov 18 2016 40 mins
    George Spalding, EVP of Pink Elephant, Jarod Greene and Daniel Cooper with Cherwell
    User Interface and User Experience are important in IT, especially in IT Service Management tools. Intuitive and easy-to-use tools will ensure that both your users and your staff are making the most of your investment and getting the best results. A generation of users expect consumer-like experiences at work and meeting their needs will promote higher self-sufficiency. In this webinar, George Spalding of Pink Elephant and Cherwell ITSM experts discuss how to choose the right ITSM tool to increase customer satisfaction and improve results.
  • How to Reduce Risk and Time in your IT Audit Recorded: Nov 2 2016 32 mins
    Jeff Kelsey, Director of ITAM Product Management, Cherwell Software
    Software Compliance--Are You Audit Ready? Software vendor audits are expensive, time consuming, and for most organizations, inevitable. You know it's coming - what can you do to make it less painful? In this webcast, we will cover how asset management simplifies proactive compliance, enabling you to discover software inventory and usage, and reduce time spent responding to an audit by up to 75%. Hear IT Asset Management expert Jeff Kelsey discuss how to reduce licensing risks and better respond to software requests as part of your overall ITAM strategy.
  • Selecting the Right ITSM Vendor in the Digital Management Age Recorded: Oct 26 2016 40 mins
    Eveline Oehrlich, Principal Consultant, Forrester Research and Elinor Klavens, Researcher, Forrester
    If you are planning on replacing your IT Service Management tool, it's critical to understand how the ITSM landscape is evolving and the important role Digital Service Management plays within the modern enterprise. In this webinar, Forrester Research showcases how to identify the key capabilities you should consider when evaluating solutions and selecting the right vendors for your short list of ITSM tools. Forrester Research Analyst Eveline Oehrlich leads the discussion about Digital Service Management and how it directly impacts ITSM.
  • The DevOps Approach Recorded: Oct 19 2016 6 mins
    Anthony Orr, ITIL Author & Examiner
    ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL Author and Examiner Anthony Orr reviews the do's and don'ts for implementing a DevOps approach. He discusses the synergies between ITIL and IT Service Management and how to adopt the technology to best meet your needs. Learn best practices from ITIL v3 Master Anthony Orr.
  • How to Implement Strong IT Problem Management Processes Recorded: Oct 12 2016 6 mins
    Anthony Orr, ITIL Author & Examiner
    ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL Author and Examiner Anthony Orr discusses best practices and common mistakes relating to implementing IT Problem Management processes within the enterprise. He also covers integrating your problem management processes with technology. Learn best practices from ITIL v3 Master Anthony Orr.
  • Incident Management Isn't Just a Process Within IT Recorded: Oct 7 2016 6 mins
    Anthony Orr, ITIL Author & Examiner
    ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. Each stage of the entire ITIL Service Lifecycle provides value to the business. In this short webcast, ITIL v3 Master Anthony Orr discusses the Incident Management process as it relates to overall business strategy. He discusses the do's and don'ts in planning your Incident Management strategy. Learn best practices from ITIL from Author and Examiner Anthony Orr.
  • How to Implement ITIL Change Management Within Your Organization Recorded: Oct 6 2016 9 mins
    Anthony Orr, ITIL Author & Examiner
    ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL v3 Master Anthony Orr details what to plan for and pitfalls to avoid when implementing IT Change Management. He discusses the reasons why change management is important and how to direct it within your organization in order to reduce risk and support the overall strategy of the business. Learn best practices from ITIL from Author and Examiner Anthony Orr.
  • Delivering ITSM Beyond the Four Walls of IT Recorded: Aug 26 2016 48 mins
    Jamie Houlihan, Director Service Operations, Curves Jenny Craig
    How to Deliver ITSM Beyond IT

    Hear how wellness corporation Curves Jenny Craig extended an enterprise-wide service delivery strategy beyond the four walls of IT - reducing costs by over $1M annually and improving customer satisfaction. Following up on her successes in leveraging the Cherwell Service Management dashboard capabilities to improve service experience and demonstrating service center value to senior management, Jamie Houlihan will share her recent achievements and insights gained by expanding Cherwell Service Management beyond the IT department to facilities, supply chain, self-service, and human resources.You will learn how Cherwell Service Management enabled Curves Jenny Craig to streamline and organize departmental operations and ultimately increasing the overall efficiency of their organization's many business processes.
  • How to Meet the Demands of the Modern IT User Recorded: Aug 19 2016 41 mins
    Jarod Greene, VP Product Marketing, Cherwell & Brian Rieb, Technical Marketing Manager, Cherwell
    Give Business Consumers Best-of-Breed Tools to Improve Productivity

    See how Cherwell Service Management helps your IT team meet the demands of today’s business consumer with a modern, streamlined and easy-to-use self-service portal and service catalog. Learn how to: 1) Adopt a Customer-Centric Approach
    2) Strengthen IT Technician Skill Sets
    3) Improve Support Interactions with Context

    See how One-Step Visual Workflows allow you to easily customize workflows and automate tasks, expediting and improving service delivery to your end users. Learn about Cherwell’s Theme Editor, which enables you to customize your self-service portal(s) to match your corporate brand and increase utilization. Lastly, understand how Cherwell integrates with a wide range of third party solutions, allowing business consumers and IT to use best-of-breed tools to improve productivity.
  • How to Build a Business Case for a New ITSM Tool Recorded: Aug 12 2016 40 mins
    Jarod Greene, VP Product Marketing, Cherwell
    How to sell the vision and high-level business objectives for new ITSM initiatives

    Before an ITSM vendor selection begins, a solid case is required. Demonstrating the business value of IT service management to the business may be the biggest challenge you face, and may also be the most important role you play as an IT leader.  You will learn how to successfully build a business case for a new IT service management solution by understanding:

    • How to identify specific business imperatives and demonstrate how improved ITSM processes add value to the business.
    • How to determine the total economic impact of changing your ITSM solution.
    • How to perform key calculations required in you presentation to the person or group who will review and approve your business case.

    Don't reinvent the wheel when it comes to developing a business case for an ITSM tool. Gain instant access to get the tried and true insights and tools necessary to jump start your ITSM initiative!
  • Selecting the Best ITSM Solution for Your Organization Recorded: Aug 5 2016 48 mins
    Jarod Greene, VP Product Marketing, Cherwell & Daniel Cooper, Solutions Consultant, Cherwell
    Change Your Perception of IT Service Management

    As you search for a new IT service management solution, you may find it's difficult to understand the real differentiators between products. Seeing a similar set of features and functions may compel you to decide on a solution based on the lowest cost with the fastest implementation time. Before you make that decision, Cherwell would like to let you in on a little secret no other ITSM vendor will tell you--the solution will get much more expensive and complex over time, as your team configures and customizes it to meet new and unique requirements, on top of other hidden costs. So what makes Cherwell Service Management so different from the others? Cherwell is the only ITSM solution built atop a completely codeless design architecture, which provides IT organizations the flexibility they desire to make changes at the pace their IT organization, and business, demands. See how Cherwell helps IT organizations do incredible things in a units of minutes and days, not weeks or months.
  • Empowering IT to Lead at the Speed Business Demands Recorded: Jul 29 2016 36 mins
    Jarod Greene, VP Product Marketing, Cherwell
    IT Service Delivery in Days, not Months

    Is your IT department creating a bottleneck for your business’ need for speed? The business measures time in minutes and hours, while even the most mature IT teams struggle to execute that quickly. Explore how to better align IT with the ever-changing needs of the business to help your team keep pace.

    In this webinar, you will learn how to:
    • Automate business processes rapidly
    • Integrate with 3rd party solutions quickly and easily
    • Prove your value to the business with compelling self-service and powerful beyond IT applications
Powerful & Intuitive Software for IT Service Management—and Beyond
Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade.

Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at www.cherwell.com.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Incident Management Isn't Just a Process Within IT
  • Live at: Oct 7 2016 7:30 pm
  • Presented by: Anthony Orr, ITIL Author & Examiner
  • From:
Your email has been sent.
or close