ITIL 4 is Here! How to Apply Service Value Chain Guidance for Maximum Impact

Presented by

Stephen Mann, ITSM Analyst and Matt Klassen, VP of Product Marketing, Cherwell Software

About this talk

The newly-released ITIL update, ITIL 4, does away with the ITIL v3 service lifecycle that was based around the five elements of service strategy, design, transition, and operation, plus continual service improvement (CSI). The ITIL 4 service value chain offers a new approach to managing services within IT that transcends traditional silos and drives significant benefits to the business. In this ITIL-4-focused webinar, Stephen Mann of and Matt Klassen of Cherwell will discuss the most significant changes to ITIL v3, including: •An overview of the ITIL 4 service value chain, what it includes, and how it differs from v3 •Guidance for applying the ITIL value chain to IT, and the benefits of doing so •How the ITIL value chain can be applied to other areas of the business to support enterprise service management or digital transformation strategies

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Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at