ITSM’s Vital Role in Optimizing Cloud Management

Presented by

Ben Perack, AWS, Cloud Management Tools; Kari Nelson, Cherwell Software

About this talk

Chances are, your organization is contemplating or in the process of migrating some or all of your infrastructure to the cloud. No matter where you’re at in your cloud journey, you won’t want to miss our upcoming webinar discussing the service desk’s critical role in optimizing—if not transforming—your organization’s approach to cloud management, with an emphasis on business outcomes. What we'll learn about: - Recent drivers, trends, and insights around cloud adoption - Why (and how) ITSM must play a role in your organization’s cloud migration strategy - How to ensure key ITSM processes/activities support your hybrid cloud environment - A hands-on demonstration of how cloud provisioning, governance, and compliance can be achieved through a centralized self-service portal

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Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction rating. Learn more at