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Beyond KPIs: Next-Generation Analytics for Enterprise ITSM

IT is the backbone of the modern business. But with an increasingly complex and interdependent technology landscape, it can be challenging to meaningfully improve IT operational performance.

In this webinar, learn how leading enterprise IT organizations employ advanced analytics to generate deeper insights and drive smarter decisions while delivering greater value to the business.

KPIs are important, but alone they fail to provide the insights necessary to run modern IT organizations. We’ll review traditional KPI’s used by IT Service Management, what questions they answer, and where they fall short. Then, using real uses-cases, we’ll introduce 5 new measurements IT can employ to drive improvement and efficiency, improve service levels, and deliver true business value.
Recorded Sep 1 2016 41 mins
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Presented by
Kevin Patterson, Customer Success, Numerify | Patrick Cava, Director of Marketing, Numerify
Presentation preview: Beyond KPIs: Next-Generation Analytics for Enterprise ITSM

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  • Beyond KPIs: Next-Generation Analytics for Enterprise ITSM Recorded: Sep 1 2016 41 mins
    Kevin Patterson, Customer Success, Numerify | Patrick Cava, Director of Marketing, Numerify
    IT is the backbone of the modern business. But with an increasingly complex and interdependent technology landscape, it can be challenging to meaningfully improve IT operational performance.

    In this webinar, learn how leading enterprise IT organizations employ advanced analytics to generate deeper insights and drive smarter decisions while delivering greater value to the business.

    KPIs are important, but alone they fail to provide the insights necessary to run modern IT organizations. We’ll review traditional KPI’s used by IT Service Management, what questions they answer, and where they fall short. Then, using real uses-cases, we’ll introduce 5 new measurements IT can employ to drive improvement and efficiency, improve service levels, and deliver true business value.
Numerify
Numerify is a provider of IT business analytics applications to leading organizations that have embraced cloud based IT services, assets, projects and finance systems. The company’s pre-built analytic solutions integrate data across IT sources as well as call center, HR, and finance systems. Numerify’s cloud applications rapidly deliver precise insights that help IT organizations lower costs, increase delivery speed and dramatically improve service levels. Headquartered in Cupertino, Calif., Numerify is backed by Tenaya Capital, Lightspeed Venture Partners, Sequoia Capital, Silicon Valley Bank, and Four Rivers Group. For more information, visit www.numerify.com or follow @numerify

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  • Title: Beyond KPIs: Next-Generation Analytics for Enterprise ITSM
  • Live at: Sep 1 2016 5:00 pm
  • Presented by: Kevin Patterson, Customer Success, Numerify | Patrick Cava, Director of Marketing, Numerify
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